Riviera Maya

RIU Yucatan Resort

RIU Yucatan Resort
Review Resorts

RIU Yucatan Resort

Avenida Xaman-ha, Manzana 3, Lote 1
Playa del Carmen, Q.Roo MX, 77710 MX
Phone: +1-52-984-877-2050
Website: www.RIU.com

Rating: 5 Star
Rooms: 507
Floors: 3
Restaurants: 5
Category: All Inclusive Resort
Pools: 2
Fitness Center: Yes
Day Spa: Yes

Riu Yucatan Pool Area, Playa del Carmen
RIU Yucatan Pool Area

RIU Yucatan Resort Reviews

The RIU Yucatan Resort has now re-opened (August, 2013) after an extensive $20m renovation. This five star hacienda style, all-inclusive 507-room ocean resort now has new guest room paint and furnishings, a new Italian restaurant ‘Sicilia’ and a third pool with swim-up bar. This property is a part of the magnificant RIU Hotel complex of six other deluxe hotel properties of various styles and sizes. The resort is centered around a Mexican Calle which offers a vast array of shops, services and boutiques.

The RIU Yucatan Resort Hotel is nestled along a beautiful stretch of white sand beach dotted with tropical palms and comfortable lounge chairs. There is complimentary towel service and guests will enjoy a variety of non-motorized water sports as a part of their all-inclusive package. The RIU Yucatan guests have use of all bars within the RIU complex (except at the RIU Palace).

Facilities:
507 Air-Conditioned Rooms, Pools, Children’s Pool, Sun terrace, Lounge chair & towel service, Jacuzzi, Bars, Restaurants, Small disco, Lighted Tennis, Beach Club & Watersports. “Mexican” street shopping offering beauty salon. Gym. Shops & more. Nearby: 18-hole Golf Course & Horseback riding nearby (extra charge).

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Traveler Review of: RIU Yucatan Resort
From: Kansas City, Kansas
Overall Rating: 5
Dining at Resort: 4
Sleeping Room: 4
Pool Area: 5
Beach Area: 5
Friendly Staff: 5
Remarks:
"First time visit to Mexico and the Yucatan area. Stayed at the Riu Yucatan with my 17 year old daughter. I will keep this short and to the point Riu Yucatan resort was perfect. Staff – perfect- food was very good and lots of it. Beach was perfect- wow, paradise for sure water was ok, had some rain days and some sunny days water was perfect and the white sand was beautiful. Went diving with my daughter — perfect- staff — perfect rooms — a little dated, but very nice and very clean. Hotel is beautiful and the view around our room was awesome. Animals all over the resort, monkeys and birds and perfect. Staff was always friendly and nice. Bar always open and drinks are good My only complaint or warning – stay away from the local people they are thiefs – crooks and will scam you any chance they get. Within the resort it is paradise, outside not so much. Cab drivers are friendly on the outside but will steal and scam if you give them a chance. Local people look at tourist as money, very desensitized and will always try to sell you something. That was the part that I hated. Beware outside the resort! Great trip—great memories"
– Josef from Kansas City, Kansas

Traveler Review of: RIU Yucatan Resort
From: Vancouver, B.C. Canada
Overall Rating: 3
Dining at Resort: 4
Sleeping Room: 1
Pool Area: 4
Beach Area: 5
Friendly Staff: 1
Remarks:
"13 of as went to RIU Yucatan for a two week vacation. It is not a 5 star hotel When we arrived it was 4:00am so we received our keys and went straight to our rooms. As soon as the door to our room was open we could smell something like sewage backup/rotten eggs. We looked around couldn’t see nothing. Went to front desk and was advised to check with them in the morning. Morning came we went out forgot about the room until 6pm when we went to take shower. The smell was still there. Once again we went to the front desk and talked to one of the afternoon managers named Jerry. Nicely we explained our situation to Jerry, that our room smells. They provided us with 2 separate beds when it was just me an my husband. It was my husbands birthday and we just want to have a ‘smell free’ room and same bed to sleep. Jerry abruptly said. ‘We do not have any rooms available and there is nothing I could do.’ We went for dinner and back to the room still the smell was unbearable. I went back to the front desk and talked to Jerry again. This time I said I am willing to give u a good tip if you find me a room. Right away he said “for $50 US dollars tip you could have room #5304 or 4306.” I paid him $50 and changed my room to 5304. My point here is that this is 5 star hotel workers shouldn’t be able to do things like this as it is disgusting. The beach was great we had lots of fun great sand, good location, great food and excellent entertainment team. We enjoyed the daily activities. Entertainment team always made us laugh and reminded as how cold it was where we came from. My husband had booked us couple of 50-minutes massage at the Riu Yucatan spa for 3 pm one afternoon. When we arrived at the reception we were so happy, we were having great time. The reception, “Rosalina” Greeted us in a way that I will not forget. She screamed at us “YES” My husband said excuse me we have booked for 3pm massage and she replied. DON’T YOU KNOW HOW TO READ THE TIME IS 2:55. GO UPSTAIRS, she said. I thought she might be on PMS so we ignored her. The therapist was great and the massage was excellent. We loved the massage so much that we wanted to do it again but didn’t really want to talk to Rosalina again. One of the Riu representative named Georgina was listening to me, she was so sweet. She assured me that this time I will have great time and reception will be different. So I give in and booked massages, a facial, pedicure and manicure one of their packages for $240 us dollars. I went in Rosalina looked at me like I shouldn’t be there. She had a very negative energy and she never smiled. Nevertheless, had my massage was great then went for the facial was awesome. When I went to do my nail Rosalina came and said only pedicure you did not pay for manicure. She was really mean. I told her to find Georgiana because she showed me the packages and it was included for pedicure and manicure. Rosalina said a Georgina no Georgina you don’t get Manicure you need to pay more. That’s when I flipped and demanded to see their manager. Rosalina then said ok fine you get manicure. She basically ruins all my experience at the spa, which I will never go back to. I would love to go back to this location but next time will stay at a different hotel. Riu Yucatan has very poor front desk receptions both checking and spa. They rip you off, like their evening manager Jerry who seriously took my $50. They have Rosalina who tried to rip you off she didn’t succeed this time. Things like this make you feel uncomfortable to go back too. This was my experience at Riu Yucatan I hope you have a better experience." – Naile from Vancouver, British Columbia

Traveler Review of: RIU Yucatan Resort
From: Fort Worth, Texas
Overall Rating: 2
Dining at Resort: 2
Sleeping Room: 2
Pool Area: 3
Beach Area: 4
Friendly Staff: 4
Remarks:
"This was our 10th Mexican beach holiday. Always, we have loved every minute at the beach and felt pampered and relaxed. Last year we stayed at the at Riu Palace. We decided to try the Riu Yucatan this time because the rooms were closer to the beach and we thought we could go next door to the Palace just as we had gone back and forth from the Palace to the Yucatan. NOT! This is no 5-star hotel. A 3-star perhaps. Upon arrival we discovered this was not the case. Our holiday was a little bit awful and we returned early. The food was very mediocre and the service was poor. There was no champagne and only poor house wine. Wait service was scarce. There was no room service! The walls of the rooms were thin and had we not brought an excellent white noise machine it would have been hard to sleep because a very loud family of 5 moved in next door 2 days before we left. The bathrooms were worse than a Motel 6. The showers were not tile but plastic with a ledge you had to step over. Poor water pressure. No light in the shower. No little bottles of shampoo and conditioner like every other hotel in the world…instead little tiny packets of shampoo which were impossible to open without scissors. They were stingy with the towels and only gave 2 per day. Croissants and pastries were like the frozen ones from Walmart. Same with the desserts. It was the same mediocre and boring food day after day. We didn’t feel pampered and by the time we left we had resorted to eating hamburgers, yogurt, bread, soup (which was good) and fruit drinks made from fresh papaya. Unhappily, the fruit was not very good. There were no Strawberries, no Mangos, and the Cantaloupe was tasteless. (Another reason to travel in the warmer months.) It was a let-down to go to a resort and find the food was not as good as at home. We chose to go in December because Dec-Feb is said to be the high season with “perfect weather.” We were chilly the entire time. My husband goes to Mexico for the beach and he was very disappointed to discover that he was unable to swim in the ocean without freezing. The water was also chilly in the unheated pools. Thank goodness we had brought sweat shirts, long pants and hoodies. We didn’t wear most of our beach clothes because we were unpleasantly cold. The beach was extremely windy and it rained every day and was often cloudy. Few people were in the water. Many of the beach chairs were grimy with dirt and many of the green pads were split and old looking. We will stick to traveling in April or May in the future when the water is warm and we will never return to the RIU YUCK-a-tan. Don’t go there! It’s worth a few extra $ to be in a nicer place. At the RIU Palace the dining room was lovely and the food was very good and included whole turkeys, lean roast beef, and a various shrimp dishes. There were ice sculptures nightly. The same is true at the RIU Palace Playacar. The service at both is excellent.

There were no Americans at the Yuck that we could see. There were lots of Brits, Canadians and some Eastern Europeans. We met one woman from The Netherlands. Those folks seemed to have no objections to the weather or the water temperature, maybe because where they came from it was freezing. Strangely enough, they seemed to like the food. Before the dining room was opened they would stand outside the doors and cheer when the doors were opened and rush in like a herd of cattle. We are from Texas and are accustomed to tender beef. Be careful when you read reviews to notice where the reviewer is from. Several people from UK said the steak house was wonderful. It was terrible. We couldn’t eat the meat at all. They had never heard of a Filet Mignon and the rib eye and sirloin we ordered were tough. The Caesar salad for 2 was tiny. Walmart rolls and desert. Ugh. Don’t get a massage at the spa. Its over $100.00 and nothing special. Go to Veronica”s Gold around the corner from the Royal in Playa Del Carmen. It’s $60.00 for a couples massage and they gave us 1.5 hour. We spent $300.00 going to Xcaret and we felt it was too expensive. The night show was around $40.00 per person and both the dinner and the performances were great and a bang for your buck. However, the entrance fee was over $100.00 per person and we didn’t feel it was worth it. You had to pay extra for anything extra like snorkeling and the water in the lagoon was cold and slimy. The price did not include lunch as did the other water park we visited last year and the park was not laid out well so it was difficult to find places on the map. We had fun feeding the Sereques bread outside our patio. Gordito at the front desk was nice. The maid was sweet and made cute towel sculptures. The wi-fi situation was a hassle. It only worked in the lobby and the sofa in the lobby hurt the back to sit in. The springs in them were gone and they sank down like hammocks and looked a little dirty. We wished they had wi-fi in the rooms. Phone cards were available in the lobby from a machine. I advise you to have your mobile switched to international for your trip. Then you won’t have to sit on a mushy sofa in a noisy lobby to send emails. We did not care for the atmosphere in the lobby. There was always loud obnoxious music and it was not peaceful. Also, VERY IMPORTANT, book through the RIU website, www.riu.com. That way if you don’t like your hotel you can change to another one without a problem.. We found out the day before we left and they credited our card since we left early." – Lee Anne from Fort Worth, Texas

Traveler Review of: RIU Yucatan Resort
From: Albuquerque, New Mexico
Overall Rating: 4
Dining at Resort: 5
Sleeping Room: 4
Pool Area: 5
Beach Area: 5
Friendly Staff: 5
Remarks:
"We spent a week at the Riu Palace but soon discovered the Riu Yucatan which is adjacent and spent every day there under a palapa right next to the steps leading down to the beach. What a view! It was much nicer than the Riu Palace beach which was a long walk from the hotel rooms and didn’t have a bar nearby. Because the Yucatan pool area is raised up there is a cool breeze at all times. All the action goes on right behind the chaise lounges. I participated in a watermelon carving. The waiters helped us and the melons were displayed at dinner. Water aerobics was fun and the sghows were good. The rooms at the Yucatan were bright and cheerful. The Riu Palace rooms were more elegant but we preferred the Yucatan. The mattresses in the hotel were very firm, but we liked them. There were no animals and no mini-jungle on the Palace grounds whereas the Yucatan had monkeys, fat brown horse-like creatures that loved to eat fruit, Iguanas, and lots of birds. We leave for the Riu Yucatan again in 3 weeks and I can’t wait. The beach was beautiful of course and the food was wonderful. But don’t bother with the speciality restaurants. The buffet is better." – Valerie from Albuquerque, New Mexico

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