Riu Palace Cabo San Lucas
Camino Viejo a San Jose
Cabo San Lucas, Baja Calif Sur, 23410 MX
Fitness Center: Yes
Day Spa: Yes
Riu Palace Cabo San Lucas
Riu Palace Cabo San Lucas Reviews
The Riu Palace Cabo San Lucas is an impressive 642 room resort. Located in the corridor area between Cabo San Lucas and San Jose del Cabo. Room amenities include Riu’s renowned mini-bar and optics,. Some suites have hydro-massage bathtubs and a jacuzzi on the terrace. This all-inclusive resort sets a new standard with luxurious facilities and a full range of sports and leisure alternatives, not to mention gourmet food.
642 Rooms, Air Conditioning, 2 Pools, 6 Restaurants, Bars, Fitness Center, Day Spa, Parking
"Never Again…My husband and I became very ill and spent our vacation in our room. The buffet style dining is not sanitary…we watched people touch the food with their hands.We spent alot of money and did not enjoy this vacation. This was our last visit to Mexico!" – Lou from Seattle, Washington
"Some of the waiters at the pool are extremely rude, but I have to say that once you talk to management (especially the bar manager) it’s taken care of. They also work with different companies for their tours, do not go with Bajas company, their equipment…it’s old ‘n broken and they are also very rude. Then they’ll charge your card for it." – Karina from Houston, Texas
"Had a bunch of Tequila shots, went skinny dipping and was attacked by a Jumanji like creature jumping out of the bush like he owned the place! Nothing wrong with a little midnight swim. Stick with the Tequila. I think it’s a national crime to water it down. Great place to stay, would definitely return! Also highly recommend Nikki Beach Cabo for any fellow jousters out there. Loads of fun." – “Down to Joust” from New South Wales, Australia
"We spent last week at the Riu Palace in Cabo. This was our fourth trip to the Riu and will not be the last. The staff goes above and beyond in their effort to make your stay enjoyable. The food is great and the place is so clean you can eat off the floor. The location is convenient and easy to travel to and from. The shopping area at the marina is beautiful with a lot of great restaurants. Am I excited about this place? Yes. It is the perfect get-away location." – John & Mary Beth from Escanaba, Michigan
"First problem is that there is no signage from the main road where to turn in for the Rui. There are no street signs, as there are no street names. We had rented a car and drove around 3 times before be took a chance and entered a service road that had signage that said HOTEL. Not Rui Hotel, just Hotel. All the other main Hotels in Cabo have entry signage. We had to ask for a different room as the first room we were assigned was next to the main buffet area and on the first floor. We had booked ocean-view for 3 people. The second room was better view wise, but the beds were hard, the fridg didn’t work. the beds were two double beds pushed together for three people. They also only gave us towels for two, so we always had to find a maid somewhere and ask for more. The pool area was quite a way from our room but they played very loud music all day that carried to our room. They played Bingo on the the sound system in the afternoon at the pool, sooo loud you couldn’t take a nap in your room with the slider closed. The heater at night didn’t work even when making sure that the sliding glass door upper pin was connected, so we asked for extra blankets every night! The food wasn’t great. I got sick at the Japanese place there, weird idea of putting cream cheese in the sushi as well as serving some beef dish that was really fajitas. I had the runs after eating there. There was plenty of booze but terrible mixes. Lots of people getting drunk…Not my style. Beach sand was very rough and the berm so high you couldn’t see the waves. Rough waves…no nice beach walks here. I wouldn’t go back to the Rui Palace, but I would look into some other resort as Cabo is so lovely." – Kitty from Los Angeles, California
"We’ve stayed at the Riu Palace three times and will be back for our fourth visit in a couple of weeks. This should tell you how we feel about the place. We’ve had nothing but a great experience each time weve been here. The food is excellent, rooms are very clean, staff is great and the pool area is beautiful." – John from Escanaba, Michigan
"Firstly I got very ill and was in bed the day before I left. Couldnt keep anything down almost went to the hospital. We are always very careful to not drink water and so on but this time it was something else. The beds are hard,the wine is awful. I have stayed at just about every Riu and this one had a lot of things that were not what I am used to. There is only four floors and very noisy….Not good. I suppose just an older place.
The one next door, The Santa Fe, I think is not too good either our friends stayed there. No room service or help with baggage. If you can’t walk a lot don’t stay there it s like a college camp site.
I guess I was spoiled with the other Riu Palace Resorts." – Cathy from Anapolis, Maryland
"Overall the Riu was a lovely hotel and the staff was very friendly. I don’t think I would ever travel here again as we experienced several problems. To start, one of our party had their blackberry stolen from their room. They were using the phone for the time as the clock radio didn’t work. The hotel staff searched the room and did the card reader search to see who had been in the room but ultimately did nothing and claimed that our only recourse was to file a police report which I’m sure they know that the average tourist will not do. So, obviously the phone was a write off. Another problem we had was with diarrhea. Several people in our group experienced diarrhea, not sure if it was from the water or from the food, but I would recommend taking Ducoral before traveling to this area. Another reason we did not like the resort was the beach. The water was red flagged every day as it was too rough to even wade into the water. The sand at this location is also very rough on the feet so not really enjoyable to walk the beach as we like to do. Lastly, we felt the entertainment was poor for a resort of this size. Although the entertainment staff was great, their resources seem limited."
– Lu from Ontario, Canada
"Loved my vacation at Riu Palace! I thought the staff was amazing, the Hotel was Immaculate, the food was great. Considering it was all-inclusive, they did not make it feel cheap. The “mini bar” is awesome, the bartenders are fun and helpful. The shows are fantastic (and I was not really interested at first, they made me laugh and I loved them once I gave them a chance). I would have to nit pick to find something to complain about. Two Thumbs Up!" – Lee from Houston, Texas
"Their website advertises their 4 restaurants; however you will never be able to get a reservation for dinner. They won’t let you make a dinner reservation prior to checking in. When you check-in and try to book reservations for dinner they tell you that they are booked up for every night of your stay, so your only option is the bad food at their buffet. The buffet food is terrible. Fast food restaurants have better food than their buffet, which is sad. When you walk by their 4 restaurants at dinner time they’re practically empty, about 70% of the tables are vacant. I’m guessing they don’t want people eating the good food at their restaurants because it costs them more money, so you’re stuck with the nasty buffet. The 24-hour room service is a joke. They have a very small number of items to choose from on their menu. If you call room service after the buffet is closed the line rings busy and it takes about 30 minutes to get thru. Once you are finally able to get thru it takes another 45 minutes to get your food only to find that it’s cold and soggy. I paid for an all-inclusive hotel and ended up spending money to eat outside of the hotel the majority of the time since the buffet food was so awful. You get all the booze that you want, but they only have 2 beers to choose from, Dos Equis or Tecate Light. Good luck trying to get a Corona or any good beer. Same goes for their wine and other liquor, only a couple of cheap brands to chose from. I don’t expect expensive alcohol, but a couple of other items would be nice especially better beer or wine since that’s not too expensive. The air-conditioning system is not like one I’ve ever seen. Your balcony door has to be pin-locked shut in order for the air to turn on (not just closed the normal way). When I called the front desk to tell them that my AC wasn’t working, they told me they would send someone right up rather than just telling me what the problem was (other people staying at the hotel had the same problem). Almost an hour later when nobody came to my room I went to the front desk to ask them about it. I asked them if I could switch rooms if they weren’t able to fix it and they told me “no, you have to keep the same room” (keep in mind it was in the 90’s and very hot). When I checked in I was told that they were under 80% occupied so I know they had plenty of vacant rooms. The maintenance guy finally came to show me what the problem was. I told the front desk they should tell people that when they call rather than making them wait for maintenance. Their response was “you should know that.” How am I supposed to know the AC won’t work without pin-locking the door? All that I have mentioned so far was my experience just from my first night at this hotel. The front desk staff has terrible customer service and is flat out rude. If you are disappointed about something they never once will say “I’m sorry” or offer you any type of apology. I was even told to “shush” and to go away. I had a late flight on my last day and asked for an extra hour in the room. They offered to give me an extra hour in my room for $50.00 even after I told them that I knew they were less than 80% occupied and didn’t need my room that night. They didn’t want to hear me begging for a late check out anymore so they had one of the rental car people from a booth in the lobby tell me to go away. I never asked for a refund of any kind. I only asked for a dinner reservation at one of the restaurants and an extra hour in the room and got nothing out of them except attitude. The pool is nice, the hotel is pretty, and that’s about it. I have stayed in other hotels in Mexico and they were always very accommodating with excellent customer service and good food. If you run into a problem during your stay, they won’t care. Not worth your hard earned money. No sense in taking time off of work to go on vacation to be treated that way. I work in the hospitality industry and if I treated my clients the same way their front desk staff treated me, I would be fired." – L.C. from Los Angeles, California
"For a hotel of that size and category the Gym was small and workout equipment was very old, limited or broken. Very disappointing! Two of my family members developed food poisoning on the fourth day at the hotel. We never left the facilities, ate or drank anything outside the hotel. When I contacted the Assistant General Manager and requested a medic because my son had a high fever with vomiting and diarrhea. They refused the pay for the medical cost of the doctor’s visit. The lock of compassion was also appalling." – Tony from Castro Vallley, California
"Simply put a Nightmare of a vacation. 1. Check-in was complete chaos. Sent away because the staff could not locate my reservation after standing in line for 30 minutes. Returned after 45 minutes, stood in line again for another 30 minutes and another round of chaos. Finally they assigned me a room. The hotel map was terrible and I wandered around until I found my room. Most of the staff speaks Spanish with little English here and there. 2. My room absolutely smelled horrible. Despite the heat, I had to open the sliding door to air out the room. 3. After my long day of “check-in” I laid down to take a short nap only to be startled awake by a maid walking into my room! I was traveling alone and this certainly frightened me. 4. The free drinks are watered down; on a good note when the pool side waiter spilled his entire tray all over me and my belongings at least there was not alot of alchohol all over me and my new purchases (bag and hat). No fresh towel to clean up, I had to leave the pool to go back to my room to clean up and wash my belongings 5. I attempted to order room service since the buffet dinner was aweful and when I dialed for room service I was greeted by a smart talking man, joking around that I only wanted the turkey sandwich and that he would be around to my room in 3 hours. 6. I complained to management with out results. 7. After a morning out for snorkeling I came back to my room to find a maintenence man in my bathroom putting caulking around the tub. The room smelled of chemicals. He did not speak a word of English and certainly the tub did not need new caulking. I found him going from room to room doing the same job. The open air hallways smelled terrible. 8. Called for room service again the next night, I ate my sandwich first and when I went to eat the Nachos the cheese was solid. No heat at all. I took the plate to the same manager who did nothing at all. I called Expedia who offered no help and also spoke to the day manager to see if they would do anything to compensate me for all of the trouble. All I receieved was the run around. I left 2 days earily to get out of that hell hole. And just a tip: taxi service is $80 Dollars one way. The hotel stated that was standard but that the return trip to the airport was $45. When I left I arranged the taxi via the hotel and upon arrive at the airport the driver demanded $60." – Yvette from Lynnwood, Washington
"For an all inclusive this is a great resort. The food was fantastic, the service the best we have experienced and the overall environment was above expectations. The many restaurants on site were the most outstanding we have sampled at any all inclusive and some of the best we have experienced at any resort. Our only disappointment was the rendition of Japanese dining. The service was of course outstanding, but the food lacked that Japanese character. The remaining restaurants left nothing to be desired. The pools were super. One quiet and one not so quiet. But they were designed that way so that if you wanted to rock all day to music you could. Also, the partiers seemed to stay on that wing of the hotel also, which was nice. I know free alcohol is an attraction, and yes, we certainly took advantage of the offering. But many went way beyond what “normal” consumption should be and it reflected in their behavior. I just wish people would realize that they were in someone else’s house and that they were representing their home country while in Mexico. The cleanliness of the facility was over the edge. We always saw the staff cleaning, polishing and keeping things in order. The wait staff went out of their way to see to our every need. After the second day, most addressed us by our names, which was refreshing. Our only complaint was noise. After the first night I went asked for the manager and explained that if the second night was as noisy as the first, we would be checking out that day. I was respectful but firm. After quizzing me a bit, he assured me that he would take care of it and he did. We might hear a little noise once in awhile, but it seemed to stop immediately. We almost felt that a security officer was placed in our hall to keep it quiet, but I am sure that was not the case. Would we stay at a Riu Place again? Absolutely! Just remember the Palaces of Riu are a step above the other RIU facilities." – Peter and Nancy from Lincoln, Nebraska