The Reef Playacar Resort
Av. Xaman-Ha Retorno Sayil S/N
Playacar, Q.Roo MX, 77780 MX
Fitness Center: Yes
Day Spa: Yes
The Reef Playacar Room
The Reef Playacar Reviews
The Reef Playacar Resort is actually a series of small villas surrounding two large and beautiful pool areas with gardens of tropical flowers and palms. The hotel is situated along a nice stretch of white sand beach. This all-Inclusive resort is the sister property to the brand new Reef Isla Coco Beach. The Reef Playacar Hotel is one of the original Playa del Carmen resorts and as such is older and considerably more basic.
210 Hotel Rooms, 2 Pools, Children’s Pool, 2 Restaurants, Snack bar, Bars, Pool bar, Watersports, Tennis, Scuba dive shop on property, Fitness Gym, Golf nearby, Kid’s club.
"The Hotel is in a really ideal place since there are two shopping places near it. There are really good things added like entertainment center and a gift shop, but honestly, they can do better. The Staff hardly speaks English. They clean our rooms so late and they take about 1-1/2 hour just to make food and for you to learn they gave you a wrong order. There is a special bar just for people with the Supreme or whatever. You need to pay extra for a safety deposit box and most of the rooms are kind of dirty. My first night was horrible, I couldn’t sleep and when I woke up, I had so many bites. It was bed bugs. I reported it to the lobby and checked it out. Turns out, there was and they never told me. I went to eat at the nice Italian restaurant. The hostess, Estela was nice but they got my order wrong and I had to wait 1-hour just for them to acknowledge I don’t have any food yet. I was really ticked off. I went to a bar, and they told me I can’t get drinks because it’s for special people. Anyway, the hotel is okay, but they could do better. You can stay at this resort if you don’t mind waiting." – Veyla from Dallas, Texas
"Lovely grounds, superior room upgrade included premium bar (our favorite hangout). Many choices for food, was never disappointed. Booked our trip thru Funjet, was dismayed at the lack of documentation (one printable email) but everything was flawless. Used Lomas for transfers and excursions and they are very professional. Highly recommend the whale shark trip and Xcaret. Went deep sea fishing, the crew tried everything, caught a sail, lost a Mahi. One mate treated us like we were in the way and were only there to wind’em in. An experienced fisherman, I preferred the more hands-on trip I took on a panga. Our second trip to Mexico. We’ve learned to convert some cash to pesos for smaller purchases. Americans have a rep for being rude and with the persistent vendors everywhere its easy to stick your nose in the air and ignore people, but I found a polite “no gracias” was met with understanding and often resulted in a pleasant conversation. Just say no to time-shares." – Jim from Cairo, Missouri
"We went with few expectations, given that we had never been to an all-inclusive before and some of the negative reviews. It’s hard to believe that they even went to the same resort! We loved the Reef! The atmosphere is quiet and private, the grounds are incredible, the view tremendous. Neighboring resorts are huge and noisy in comparison. We went with friends and they loved it as well. The Reef met our request for rooms near each other. The rooms were smallish but renovated so others might not be as nicely equipped. Food and drinks were very good, especially check out the chicken wings by the pool, the ice cream and tea time. Staff do make the time-share pitch but you can tune that out. Playa del Carmen is a nice 15 minute walk on the beach or a quick bike ride; it was very touristy and we were happy to lounge about the resort. Only one negative to report, and it is significant: Mayaland Tours/Grey Line, the tour office located on the property is to be avoided. We got a day trip for four (Tulum and Xel Ha) and it was a disaster. No one showed up to pick us up, after waiting an hour they got us a taxi but with unclear directions. It got complicated, but we wasted hours trying to undo their mess and they refused to compensate either the taxi driver or us. It was a classic case of passing the buck. It would have been funny if it hadn’t been so contemptible. No reflection on the Reef except that Mayaland/Grey Line are located on the property. Find another vendor! As for the Reef, we’d love to go back!" – Andy from Elverson, Pennsylvania
"The only problem is that the staff is trying to sell you some vacation programs and they lie. They promise you something and when it’s for real, it is completely different. When you become aware of the truth, they refuse talking to you, they do not answer emails and never return phone calls. I bought a 5 year program with them and now I am in great trouble. Be careful with them – they are very good at telling you lies!" – Andrea from Recife, Brazil
"A few things: First, just take a taxi from airport to hotel and back, it is $20 per person each way by taxi and about half the time as the shuttle. It took us 2.5 hours by shuttle one way to get to our hotel, horrible!! They told us it would only be 45 minutes. Same price as taxi, but half the time. Also, DO NOT LEAVE OUT personal items that you do not want stolen in your room. If your money goes missing, then its your problem, not theirs as you should have used the safe in your room (which youre charged $2 per day of use). When the hotel staff checks their “lost and found” … a word to the wise, they don’t have one, because its called their own pocket…. as we found out this morning. The guy behind the desk was wearing our money clip on his shirt pocket after a little girl found it and turned it in where we’d lost it. The guy didn’t even bother alerting us that it had been found. We reported it missing a day earlier. If we hadn’t continued to hassle the front desk, we wouldnt have got it back (though our wad of money was lost, at least we have our money clip back)… ALSO, if the entertainment staff says lets go salsa dancing, but charges you $35 each to go to Senior Frogs, its a SCAM!!! Senior Frogs does not charge you to get in, and it was not even salsa dancing… it was a regular crowded club where the entertainment staff disappeared immediately once we got there. So, just throw away $70 US on maybe 3 drinks… wow, what a scam. Yes, they only disappeared until they wanted a drink and had you flash your braclet to the bartender so they could get a free drink… thats about it. You can go on your own, don’t be fooled into thinking they can show you the town, what a scam. You can walk to Senior frogs in only like 15 minutes for free!! You can walk on your own to anywhere downtown, dont have to blow your $$.
The beach is great, and that is why we came. Rooms are okay, not horrible, we had to fix our toilet almost daily. Food is decent, the Italian restaurant was the best, the service was great in both the italian and mexican restuarant. I think the front lobby and entertainment staff could use a few tips on being morally decent and upright…everyone’s out to steal a buck regardless of how it effects you." – Gonzalez from Rocky Mountains, Colorado
"My boyfriend and I recently stayed at The Reef Playacar Resort in June 2009 and were pleased with our stay. The beach-front in my opinion was better at the Reef Playacar than the RIU Palace next door which is a 4 or 5 star resort. The staff were amazing and very friendly. Some reviews stated that staff pressured people into buying time-shares. We never were approached during our stay at the Reef Playacar. Also, Mosquitos in the room were not a problem like some people complained about in other reviews. The only complaint was the food. The buffet wasn’t very good but there are also two restaurants a Mexican and Italian that must be booked 9:00am in the lobby and they book fast so try at least once to make it to a restaurant during your stay. I also recommend the zipline, dolphin swim, horseback riding, and the xel-ha tours. We had an amazing time and are planning on returning to the Reef Playacar in June 2010." – Lisa from Rochester, New York
"This was our first trip to Mexico. We found that the resort grounds were very clean and the private beach was a plus (no one hounding you to buy anything!!!) It was a nice short walk to Playa Del Carmens 5th Ave, also very much a plus. We didn’t find the buffet food to be all that great, but both a la carte restaurants were very good. The staff was very friendly, although one bartender seemed quite taken with my wife, and I am sure that some of his suggestive actions could have had him fired… Unfortunately our air conditioner quit in the middle of the night one night, which ultimately wheezed to its death very LOUDLY at 2am. Despite these few minor complaints, we had an excellent time and would consider going back again… although DEFINITELY not getting roped into the time-share bull-s**t again… that was painful. Should have just said NO! " – Brian from Kelowna, British Columbia, Canada