Pueblo Bonito Pacifica Cabo
Playa El Medano S N
Cabo San Lucas, BCS 23410, MX
Fitness Center: Yes
Day Spa: Yes
Pueblo Bonito Pacifica Cabo Resort Reviews
The minute you enter the lobby and the fragrance of Rosemary and mint enter your senses, you clearly know this is a unique resort. Pueblo Bonito Pacifica Holistic Retreat & Spa is a truly deluxe ocean front Cabo Spa resort. The Pueblo Bonito Pacifica Holistic Retreat & Spa was Zen inspired and designed for peace and solitude in a deluxe resort atmosphere. The guestrooms are bathed tasteful onyx earth tone lighting adding a a romantic glow to the rooms.
The Armonia Spa is dedicated to the holistic theme of treating body, mind and spirit as one. The Pueblo Bonito Pacifica Armonia Spa offers an extensive menu of services that incorporate the healing properties of the sea and desert plants.
Pacifica’s signature restaurant, Siempre, features dining all day/all night, market fresh ingredients, and both a wellness-oriented spa menu and a “splurge” menu to satisfy the urge for sweets. Guests may also reserve tables at the restaurants of neighboring Pueblo Bonito Sunset Beach.
308 1 & 2 bedroom Suites (All-Suites), Air Conditioning, 3 Pools, 5 Restaurants, 24 Bars, Fitness Center, Day Spa, Parking
"During the last week of 2010, my girlfriend and I decided to take a quick trip to Cabo and booked a couple nights with Pueblo Bonito Pacifica because they had excellent reviews on-line and their web-site said they were an all-inclusive resort. When we showed up to the front desk they told us that they were NOT an all-inclusive resort at this time but would be in the near future. It should be noted that their web-site is packed with descriptions of them being all-inclusive and it isn’t possible to find out they are not unless you click in the right spots and eventually find the fine print at the bottom of a downstream page (not the main page). We tried multiple times to resolve the misunderstanding primarily by offering to stay one night and be freed from our remaining reservation but the front desk manager would not budge at all. At one point I even asked her to put herself in our shoes and explain to us what she would think if she saw the same information as we did – she wouldn’t answer and we believe it’s because she would have thought the same thing. She said we should have known better than to expect so much out of a “5-star resort” at such a low price (which it was not low, and by past experience we would not consider it a 5 star resort at all). Also be aware that you will be constantly pressured to buy into their time share offers. If they were a 5-star resort, it would really be nice to receive 5-star services. There is much more that could be said, but what we have indicated above pretty much covers the theme of their business practices with the core being deceiving." – Anne from Grand Rapids, Michigan
" Hotel made us waste two days of a five day vacation waiting for the room we had reserved. Reserved a King Bed and was given two Queens. It’s a no kids resort so naturally most people want one bed. Constantly told we would be moved only to wait all day and then told “nevermind.” This went on for TWO DAYS. Had to get EXTREMELY angry and in tears in the lobby to get it taken care of. Lobby staff is horrid, disorganized and I’ve never seen attitudes like theirs. Manager’s attitude is “we dont guarantee you anything.” Fine hotels simply don’t handle customer service like this and we are two very nice and easy to please people with a lot of patience. It’s very unfortunate that they dont replace the desk staff with people who are actually trained and I will not recommend this place to anyone for that one reason. Why recommend a hotel that tells you that they don’t guarantee what you paid for and you can kiss off?" – Susan from Snohomish, Washington
"I strongly recommend a different hotel for the following reasons: – It’s in the middle of NOWHERE: the hotel is far away from Cabos San Lucas. You need to get a taxi twice a day and its cost $10/$12 one way. There is nothing close (as part another hotel of the same group): no shops, no restaurants, no bars and you cannot swim in the sea. – The FOOD STINKS – the food is bad and overpriced. I paid for a clam chowder at the swimming pool bar $14.000 (in downtown Seattle it costs $7/$9 in the best and most expensive restaurants). The first day we checked in around 3pm and we were too tired for going out for dinner so we decided to eat there. We had for dinner the soup (clam chowder), fajitas, chicken sandwich and a small bottle of water – I paid $65 + the service!! We left almost the entire chicken sandwich in the dish because it was disgusting. – You cannot BUY FOOD outside. Nobody told us that you cannot buy food and water at the grocery stores and bring to your room. We did and the hotel staff confiscated everything we bought. Just for the record, a bottle of water 75cl costs $9.00 (taxes and service included) at the hotel so you can understand why you might like to stop by Wal-Mart sometimes. Inside the hotel there is only one restaurant and a bar – that’s it! – The staff is rude. As I mentioned we didnt know about the food rule. They were very rude with us when we entered the hotel with our six bags of food (everyone, the guy who opened the door, the concierge, the security guy). We explained we didn’t know about this rule and they said we were lying because we knew it since it was told to us during the check in (false – my wife and I are 100% sure they didn’t mention it). How come you know about a rule and you buy six bags of food at the grocery store?! Probably were liar and stupid too! I politely asked for one time exemption – no way. They took the food – then i told them if you dont let me bring at least some food upstairs to my room, I leave – the security person replied back – that is the door. We checked out twenty minutes later after staying less than 24-hours! I complained with a manager of another hotel of the same group (Armando, nice guy) – I don’t accept to be called liar. He told us that someone form the Pacifica would have contacted us for apologizing – never heard from them. – The location stinks. You cannot swim in the ocean due to the waves (instead in the gulf of Cabos san Lucas you can and where all the good hotels are). The scenery is nice at east and west, north is ugly. The hotel is clean however I saw few cockroaches about 2 inches long, outside of the room. The rooms are nice but extremely cold. – No fun. There is nothing to do at evening since they don’t organize anything. Besides we saw very few guests in the hotel and in the swimming pool – probably 5/10 people in the late morning (no wonder why considering the prices and the hidden rules!)." – Marco from Seattle, Washington