It was announced today that the Department of Transportation levied a fine of $100k against Liberty Travel and $40k against STA Travel and AAA Mid-Atlantic Travel because their booking agents failed to disclose that the flights they were booking were code-shares. Code-Share flights are when partner airlines agree to provide transportation on each of their connecting flights and charge one fare. In theory this increases competition as an airline can offer service to cities where they may not have flights operations. Hopefully, for the traveling public fares are kept lower and they have access to more flight options as the airlines combine their efforts. Read more
I think there may be hope after all my fellow Americans. Earlier this week the Department of Justice filed suit to block the proposed merger of American Airlines and US Airways. Predictably, the forces that stand to capitalize on the combined company have their marketing departments going full throttle to say how great it will be if the merger is approved. I’m not so sure. Read more
Corporate Travel Agents as Sales Agents?
An interesting scenario is unfolding in corporate travel management that may have an effect on the type of agents attracted to the profession. I owned and operated a retail travel company for over 20 years. I had a robust leisure department staffed with agents who possessed the ability to paint the picture of the travel experience to the clients with an empathetic approach. The leisure agents who could most accurately describe a travel experience that matched the vision the client had were usually the top producers. Read more