Puerto Vallarta Palace

Vallarta Palace Hotel
Puerto Vallarta Palace Riviera Nayarit

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Puerto Vallarta Palace

Paseo de los Cocoteros 19 - Villa 8
Riviera Nayarit 63732 Mexico
Phone: +1-52-322-226-8470
www.PalaceResorts.com
Rating: 4 Star
Rooms: 348
Floors: 9
Restaurants: 4
Category: All-Inclusive Resort
Pools: 2
Fitness Center: Yes
Day Spa: Yes
Here's our Puerto Vallarta Palace Review

The Vallarta Palace is an all-inclusive beachfront resort, offering 348 air-conditioned rooms and suites in a 6-story building. Resort amenities include two free form swimming pools, an activities program, disco, horseback riding, a lighted tennis court, canal boat rides in Nuevo Vallarta, a health club with a gym, sauna and steam room. The Vallarta Palace Hotel offers good value with excellent service and warm friendly ambience. Located in Nuevo Vallarta, the Vallarta Palace is a deluxe All-Inclusive property with a lively Mexican atmosphere modern design.A part of the famous Palace Resorts of Cancun, the Vallarta Palace Hotel is a good choice.

Facilities:
348 Hotel Rooms, 3 Pools. Children's pool. 4 Restaurants & Bars. Gym, Tennis, Game room, Billiards, Mini-golf, 18-hole golf nearby, Shops. Beauty Salon, Massage Service, Disco.


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Traveler Posted: Puerto Vallarta Palace Review
Reviewed By: Halfmoonbay
From: San Francisco, Calif.
Trip Date: May, 2012
Overall Rating:  
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Remarks:
"After visiting over half a dozen resorts in Puerto Vallarta and Nuevo Vallarta in October 2011, my husband and I decided that Vallarta Palace would be the best resort to have our May 2012 destination wedding. The resort had everything we wanted: a secluded area for our wedding ceremony and reception; good food; good customer service; many activities and a clean, well maintained hotel. Little did we know that planning and arriving at our destination wedding would be an uphill battle. With less than 20 days before our arrival, I receive an email stating that my assigned wedding coordinator had left the company and I would be assigned a new one. I had no problem with this as long as all my emails were reviewed completely but then a day before our departure; I receive a phone call asking for clarification. I understand that over the course of the 6 months of planning many decisions were changed. I had asked a few times if they needed clarification and they always said they can review the emails and know what I expected. At this point, I was extremely worried that they would not have the appropriate things I asked for since there was only 5 days left until the wedding. I arrive in Puerto Vallarta the afternoon of Tuesday May 22 and am transferred to Now Amber resort since Vallarta Palace was still closed for their 2 week renovations. During my 6 months of communication with the wedding coordination department, not once did they inform me their renovations and re-branding plans. A few weeks before the trip, my friend was doing some research on their website and saw that the resort would be closed for 2 weeks in May. I contacted my assigned wedding coordinator immediately and she reassured me that all the construction would be complete and only minor work would need to be finished during our stay. She stated that since we were arriving one day before the hotel would be reopen, they would transfer us to a hotel with the same amenities and ratings as Vallarta Palace. Our first night in Puerto Vallarta at the Now Amber resort was quite peaceful but little did we know what the next day would have in store for us.

Mid morning of May 23 we are arranged to transfer to Vallarta Palace from Now Amber. After a 20 minutes van ride, we pulled up to the driveway of Vallarta Palace. It looked like the resort was just hit by a massive hurricane. There was an incomplete fountain and construction workers walking around laying tile. Plants were dug up and little piles of dirt were all around. I thought to myself, okay, if its just construction in the front of the hotel, thats no problem, we wont need to spend much time in the front entrance. As I walk through the lobby towards the check-in counter, I nearly trip over the uneven flooring. I look around and there are several patches of the marble/tile floor filled with foam filler where tile or marble once was. Not only were there many spots missing flooring, but there were not enough orange cones to point out each one. Once at the check in counter, I was overwhelmed by an awful stench of paint thinner and immediately got a headache. I proceeded to check in while my family checked out the rest of the hotel. I was told that my room would not be ready until 3pm which meant that they were still putting together my room. I was extremely worried that my room would have an even stronger stench of paint since it was still being worked on. After checking in, I ask the front desk where we can have lunch. We were told only 1 out of their 4 restaurants were open for the day and we proceed to the restaurant by the pool to have lunch. As we start to walk my fianci tells me to stay calm as we walk out of the lobby area. Immediately outside we see a MAJOR construction zone with a large mound of dirt, 2X4s all over, fencing and construction workers walking around without any shirts. Only a small side pool that looked like it had yellow water was open. At this point I am speechless and am trying to wrap my head around why Hard Rock International would allow their newly acquired resort open in such a state. We are quickly seated at the pool side restaurant but not given menus. The server asks what we would like but does not explain what they have and insists that they can make whatever we would like. We asked for several items and they said they did not carry it, so the ordering process was quite unorganized. We proceed to have a mediocre meal with standard service. Outraged that Vallarta Palace, a Hard Rock International hotel, would reopen under such inhabitable circumstances we spend more than half our day speaking with hotel management to change our accommodations. Staying at Vallarta Palace was clearly a health hazard so new accommodations needed to be made. Finally after hours of debate, we are arranged to stay at Now Amber resort but still hold our wedding ceremony and reception at Vallarta Palace. Since we were no longer staying at Vallarta Palace therefore transportation between the two resorts was a must. Arranging this service should have been a breeze but it took another hour discussion to get services situated. Since we decided to stay at another hotel, we could not use the resort credit on tours or food upgrades at Vallarta Palace. The only place we could use it was at their spa. Since we were already at the resort we decided to make appointments but it took at least 30 minutes per person just to make the proper appointment. At the end of our day, we were given what we wanted but it took away much valued time and gave us extra unwarranted stress. We were so focused on hashing out the accommodation/transportation issues, many wedding details were overlooked. Our destination wedding had been turned upside down.

As a new day dawns, we wake up at the beautiful Now Amber resort and are happy with the decision of moving there. We had alerted Vallarta Palace that our group of 50 guests would no longer be staying at Vallarta Palace and so they should be transferred directly to Now Amber from the airport. A few of our guests were taken to Vallarta Palace and forced to pay their own way to Now Amber even after the fact that we had informed Vallarta Palace of the changes. As a paying guest of Vallarta Palace, who has now had to be transferred to another resort because of health hazards, I was running around making phone calls to Vallarta Palace to make sure all my guests would arrive safely to Now Amber. I dont expect superior service but I expect to have things done correctly and not have to watch with a careful eye that things are done accordingly. For guests that wanted to use the spa at Vallarta Palace we had to arrange our own transportation. Once at the spa, I had a seaweed wrap but little did I know that there was absolutely no hot water in the building. So I had to take a cold shower after my wrap. Then after that, I had my bridal hair trial where they also washed my hair with cold water. This was definitely not a comfortable experience. Thank goodness the day of the wedding, the salon was bright enough to bring in boiled hot water to wash our hair. Fast forward to the day of my wedding. Although my wedding coordinator was unseen and we had to work with his assistant until minutes before the ceremony, I couldnt have asked for a more beautiful day. A major hurricane missed us by a hair so the day of the wedding there wasnt even a drop of rain. There was a cool breeze which made our outdoor sunset ceremony very comfortable for our guests. Since we were so busy focused on the accommodations and transportation confusion, exact expectations of the wedding decoration were overlooked. I had asked for the Diamond collection decoration for the gazebo decoration but was given the Amethyst Collection. This was a minor flaw that I can easily let slide. We had decided to move the outdoor dinner inside the night before because of the weather alert and it turned out to be a great decision. The decor of the reception room was lovely and the space was perfect for our intimate 50 person wedding. Disappointingly the food was definitely way below par. From our previous inspection visit of the resort, I remembered the food as fresh and flavorful. The salad at the wedding was limp, the steak looked as if it was boiled instead of grilled and the cake was very dry. At the end of the night I was given the bill and since there were many discrepancies I had to take time out to speak with the front desk. Once again my guests were inconvenienced and had wait in the bus for 30 minutes so that we all could be shuttled back to Now Amber resort. As my guests start to depart, I am left to further hash out all the final bills with Vallarta Palace. They bring me proper documentation and let me know the final balance. They take my information and we say our pleasant goodbyes. Given all the stress I was under, I overlooked the resort credit that was supposed to be credited towards our wedding collection. I must look at it as a blessing that when I returned to the States, I received emails from Vallarta Palace saying that they needed more documentation from me. At this time, I remembered that I had paid my wedding collection in full and should be credited the resort credit. Unfortunately it took a few more days to get that approved and finally 2 weeks after I left Mexico were my final balances withdrawn from my credit card. I did not receive any courtesy emails to let me know that the charges were placed even though I asked for confirmation once they placed the charge. It has now been 10 days since my last communication with the resort and the only way I knew my card was charged was because my bank had to call me for the authorization. Sadly to say, Vallarta Palace, a recipient of the 4 diamond AAA award and soon to be Hard Rock Hotel Vallarta, does not live up to its rating or international brand. Yes the staff at Vallarta Palace was gracious and kind but it was like pulling teeth to ask them to be accommodating. Unfortunately they left a horrible impression on me and my guests. I would not recommend this resort to anyone planning a trip to the Puerto Vallarta area and definitely would not choose to return." - Halfmoonbay from San Francisco, California


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Traveler Posted: Puerto Vallarta Palace Review
Reviewed By: Jos & Luis
From: Gomez Palacio, MEX
Trip Date: July, 2007
Overall Rating:  
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Remarks:
"My husband and I visited the Vallarta Palace Resort in Nuevo Vallarta and we really have to congratulate you!!! It was great!! We had the best time of my life!!! Service is great! The food is first class, and the Resort is excellent! We really don't know what we enjoyed best. We had gone before to Puerto Vallarta but we hadn't enjoyed the sea because the beach is full of rocks. But in this Resort the beach is just fantastic! We have already recommended it and our family is planning to visit. Of course we are planning to go again too. Thanks to the friendly staff for making our vacation one of the best!!!" - Jos & Luis from Gomez Palacio, Durango, MEX


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Traveler Posted: Puerto Vallarta Palace Review
Reviewed By: Evan
From: Vancouver, B.C.
Trip Date: Dec, 2006
Overall Rating:  
Dining at Resort:  
Sleeping Room:  
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Remarks:
"If you are thinking of going to Mexico, consider the Vallarta Palace. The rooms are just beautiful, 24 hour room service. There is always a show and theater like at 8:00PM. During the day there are like mini bars all around the hotel and there is a bar that is open late by the lobby. In the lobby the have a gift shop, an entrance to the buffet and a pool table so you can play pool with someone. Outside there is a beautiful beach where me and my friend caught a fish. Also outside they have a nice dining place and a snack bar so if you have the munchies for a snack or a drink all you do is go to the snack bar. I would rate it a 20 out of ten! (It is so good that it goes over the very good scale!)." - Evan, Vancouver, British Columbia, Canada


Stayed at the Vallarta Palace Resort ?
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