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Barcelo Tucancun Resort

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Barcelo Tucancun Hotel

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Barcelo Tucancun Hotel Reviews

Barcelo Tucancun Hotel

Blvd Kukulkan - Km. 13.5 / Lote 24,
Cancun, Q.Roo MX, 77500 MX
Phone: +1-52-998-891-5900
Website: www.Barcelo.com
Rating: 4 Star
Rooms: 332
Floors: 7
Restaurants: 4
Category: All-Inclusive Resort
Pools: 3
Fitness Center: Yes
Day Spa: Yes
Barcelo Tucancun Hotel Review

The Barcelo Tucancun Hotel is an all-inclusive resort that was completely renovated after Hurricanne Wilma. The Tucancun now has a bigger and better beach area after recent restoration with crystal white Caribbean sand. The Tucancun Hotel is located right in the heart of the Cancun hotel zone. The Barcelo Tucancun Beach Hotel has four restaurants, three pools, a swim-up bar and a complete health spa. The 4-star Barcelo Tucancun All-Inclusive Resort offers a great variety of culinary delights, activities and sports in a care-free and relaxed setting which has made it one of the most popular Cancun hotels. The hotel is also a great venue for your Cancun destination wedding and offers packages available through the on-site wedding coordinator.


Barcelo Tucancun Hotel Room
Barcelo Tucancun Room with an Ocean-View.

Facilities:
332 Hotel Rooms, 3 Pools, Jacuzzi, Swim-up bar, Poolside lounge & Towel Service, 4 Restaurants, Bar, Snack bar, Shops, Activities program, 1 Tennis Court. The Tucancun also has a Day Spa offering massage and facials for additional charge.

Barcelo Tucancun Hotel Pool
Barcelo Tucancun Ocean-Front Pool


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Traveler Posted: Barcelo Tucancun Hotel Review
Reviewed By: Janis
From: Bristol, Connecticut
Trip Date: February, 2013
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"Beautiful resort. The beach is big and the water is clean. The superior Ocean View room had 2 balconies. The room was clean, the mini-bar was always full. We didn't encounter any problems. The staff is great. Especially Vitalliano, Felix, and Eunice. You will find them at the pool area where there is a swim-up bar also. They were so friendly." - Janis from Bristol, Connecticut


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Traveler Posted: Barcelo Tucancun Hotel Review
Reviewed By: Karen
From: Jeffereson City, MO.
Trip Date: May, 2010
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"We stayed at your hotel May 26th through May 30th with a party of 9 people. We requested 3 rooms together, we received 2 rooms on the 5th floor and 1 room on the 8th floor, therefore separating our group of 6 teenage girls and 3 moms. The hotel manager was no help in placing the group together at any point during our stay. First he said there were no rooms available, to check the next day....which is what we heard every day after our initial check in. Then he said he may be able to move the person from the 8th floor, but would have to charge us an additional $38/night. Then, on Thursday he told us he may be able to move us from the 8th floor, but it would be an additional $50/night because it was going into the weekend. So we decided to move all of our girls together and one mother would stay with them each night....not what we wanted, but it helped our situation. All the hotel manager kept telling us was that he had upgraded our rooms to ocean-view (which is what we had requested to begin with) and the view was just beautiful....this was not solving the original problem.

We then made reservations to eat at the Don Quixote restaurant for Thursday night at 7:30 pm (for 9 people) under room 8028. When we picked up the ticket for dinner, it was for 8 people for 7:00 pm, room 8029. The maitre d was rude and said he did not have a reservation for our room number. We had to argue with him to get this straightened out and then he set up 2 tables, one with 5 chairs and one with 4 chairs, thus again separating the group of girls we had with us. So one of the girls moved a chair from the table of 4 and put it with the table of 5 so all the girls could sit together. The maitre d then came in and told the girl she could not sit there because it blocked the path for the waiter, there was plenty of room for the waiter to pass with a full tray. He ended up leaving her sit there. Then when the other 2 people in our party arrived the maitre d told them they could not enter the restaurant because the reservation was for 8 and there was already 8 people in there....there was only 7 and again the original reservation was made for 8....it was not our fault that your staff could not get things right. They ended up walking in after the maitre d went to sit other people. But the real kicker on the whole dinner was that after we were in there and throughout the whole dinner....the restaurant was NEVER completely full, there were probably 6-8 open tables the whole time we were in the restaurant. And the icing on the cake was that the table behind us was allowed to have 6 chairs around it....this after we were told we could not do this.

The rooms were kept clean, but the beds are hard and we had to frequently request wash cloths....one room would get them, but the other wouldn't. I would not return to this hotel or recommend it to anybody. In fact we are meeting the our travel agent next week and will recommend to her that she not send any of her clients there either." - Karen from Jeffereson City, Missouri


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Traveler Posted: Barcelo Tucancun Hotel Review
Reviewed By: Ron & Julie
From: Tulsa, OK
Trip Date: June, 2009
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"No air conditioning. The floors were greasy and nasty. The pools are clean and nice. There is no beach here, just 2 ft of sand. "Jesus" is the best bartender here!!" - Ron, Julie, Tyler & Lacey from Tulsa, Oklahoma


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Traveler Posted: Barcelo Tucancun Hotel Review
Reviewed By: Lin & Theresa
From: Cannonsburg, PA
Trip Date: Feb, 2009
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"We have been to Cancun five times. Best yet. The entire staff was friendly and courtious. A special thanks to the pretty lady with the pretty smile Janet at lunch time at the La Claraboya. Also a special thanks to Arman at El Lindo. Great bartending at the lobby bar. especially Jose for making Theresa's special Margaritas. Great housekeeping. We always found our room clean and tidy." - Lin & Theresa from Cannonsburg, Pennsylvania


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Traveler Posted: Barcelo Tucancun Hotel Review
Reviewed By: Cindy & Rick
From: Milwaukee, Wisc.
Trip Date: Feb, 2009
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Barcelo Tucancun Hotel
"Beach? - What Beach? "
Cindy & Rick from Milwaukee Wisconsin

Remarks:
"The room and the hotel in general was clean and tastefully decorated. In general the staff was very friendly and helpful with a few exceptions. We stayed in room 6010, 6th floor of the south tower facing the ocean. Excellent view with 2 large patio windows and a wrap around balcony facing north and east. The shower was an awesome 4x6 foot enclosure with a wall mounted dispenser filled with shampoo, condititioner and body wash. Water temperature fluctuated but not to an extreme. Food at the buffets was average, lots of fresh fruit, and a good assortment of beverages, but the milk is never cold. Many entrees to choose from, but usually lukewarm, even when they were just brought out from the kitchen. The salad bar was sorely lacking in fresh vegetables, everything was pickled, cooked or in a sauce. The breakfasts were good with eggs cooked to order (omelets undercooked, the french toast was horrible - they serve it COATED in granulated sugar and cinnamon). Service at the bars was hit and miss. All bars have only one waitress so its faster to go to the bar yourself. Bar service at the pools was the best, they often had more than one bartender and the staff was friendly and fun. The lobby bar has only one overworked, stressed out bartender, you can wait in line ten minutes for a drink. Same for the Theater bar. Shows at the Theater were very good, but the service was THE WORST! The theater sits at least 250 people, one waitress who may or may not bring your drink order and one very unfriendly bartender." - Lin & Cindy & Rick from Milwaukee, Wisconsin


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Traveler Posted: Barcelo Tucancun Hotel Review
Reviewed By: Melissa
From: Montreal, Canada
Trip Date: Feb, 2009
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"Je suis allie en vacance a lhotel Barcelo TuCancun Beach avec mes 2 amies de filles du 5 au 12 fivrier 2009. Nous avons adorie notre voyage. Quel paradis terrestre!! Lhotel itait impeccable, le personnel trhs accueillant et surtout trhs respectueux. La nourriture itait dilicieuse. La chambre itait trhs propre et on ne manquait jamais de rien.Chaque soir, il y a un spectacle dans le thiatre de lhotel et chaque soir ,c.est un thjme diffirent; ex. vendredi:Karaoki night!!! Le seul point que je pourrait qualifier de nigatif est que apres 11hre pm, il y a plus vraiment dambiance, donc pas de discpthhque dans lhotel, on ne voulait pas toujours sortir de lhotel pour aller au centre-ville de Cancun pour sortir." - Melissa from Montreal, Quebec, Canada


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Traveler Posted: Barcelo Tucancun Hotel Review
Reviewed By: Kathy
From: Minden, Iowa
Trip Date: Jan, 2009
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"My husband, son and I have stayed at this resort about five years ago. Everything has changed for the worse!!! If you go to an all-inclusive resort I expect room service to be included. It's not! You can't take food out of the dining areas without room service so they charge you. When we checked-n they wanted you to have the bell boy to take your luggage to your room, which is great if your luggage shows up. We waited over two hours for are luggage and went to check on it and it was sitting in the corner up front so we took it and none of the staff questioned us when we took it.(this made me feel uncomfortable, because anyone could have taken it) They have really cut back on the staff. We were out by the pool and their was no one to wait on you and the bartender, Antonio did a great job with no help. He also did a great job in the dining area were we ate later that evening. We went with a group of almost fifty and I felt like we let them down telling them how much fun this resort WAS!! I would never recommend this resort to anyone." - Kathy from Minden, Iowa


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Traveler Posted: Barcelo Tucancun Hotel Review
Reviewed By: Jane
From: Toronto, Canada
Trip Date: Feb, 2008
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"They had us double pay for internet. Everything you do with them, get a receipt. The resort is not infant, toddler, or disable friendly. There is a lot of stairs and people who need accessibility have a hard time getting around or is next to impossible. For toddlers you cannot take food outside the restaurants. We had to sneak food out for my one-year old because he eats small amounts at a time. If you are single, a couple or have never been to a 5-star hotel this place will be great for you." - Jane from Toronto, Canada


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Traveler Posted: Barcelo Tucancun Hotel Review
Reviewed By: Bill
From: Long Island, NY
Trip Date: March, 2007
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"We took our daughter and her friend to the resort for Spring Break staying in a 2 bedroom time-share unit. The accommodations were huge with a large master bedroom, large living room and kitchen area and a good size quest room. The staff was very friendly and the facilities were extremely well kept. The staff was always working on the grounds and any issues we had were addressed quickly. The pool and beach area were outstanding with our master bedroom being approximately 50 feet from the ocean, a real life heaven on earth picture. The only draw back we experienced was with the all-inclusive meal plan. The choices available for dinner were OK but they could use more of a choice of meals. Overall we would "HIGHLY" recommend the hotel for families with teenagers as there did not appear to be lots of activities for younger kids, not that we looked. We would also HIGHLY recommend the facility for those looking to relax and enjoy the sun!!" - Bill from Long Island, N.Y.


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