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Sandos Playacar Resort

Sandos Playacar
Sandos Playacar Beach Resort, Riviera Maya

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Sandos Playacar Resort Reviews

Sandos Playacar Resort Hotel

Paseo Xaman-Ha - Manzana 1
Playa del Carmen, Q.Roo MX, 77710 MX
Phone: +1-52-984-877-2700
Website: www.SandosHotels.com
Rating: 4 Star
Rooms: 460
Floors: 4
Restaurants: 5
Category: All Inclusive Resort
Pools: 4
Fitness Center: Yes
Day Spa: Yes
Sandos Playacar Resort Hotel Review

The Sandos Playacar Resort Hotel all-inclusive resort is a deluxe 4-star hotel located in the heart of the the Riviera Maya. Sandos Playacar Hotel Resort has been awarded "Deluxe All-Inclusive 5 Star Hotel" designation by Resorts of the World. The Sandos Playacar is located on a wide stretch of white sand beach. Beach has Palapas for shade. The resort offers 24-hour room service, evening entertainment and four lighted tennis courts, snorkeling, windsurfing, fitness center, five pools, including and adults-only pool. Sandos Playacar is an all-inclusive resort that features an Italian and Mexican specialty restaurants in addition to the main dining rooms.

Facilities:
460 Hotel Rooms, 4 Pools, Children's Pool, Adult's-Only pool, 5 Restaurants, Snack bar, Bars, Pool bar, Water-sports, 4 Tennis courts, Snorkeling, Fitness Gym, Golf nearby, Kid's club.

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Traveler Posted: Sandos Playacar Resort Hotel Review
Reviewed By: Jennifer
From: Ottawa, Canada
Trip Date: March, 2012
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"My family and I (two teenagers) just returned from a 10 day stay at this resort. This was our third time there and every year there seems to be new additions (i.e. new restaurants, entertainment, etc). The first part of our holiday was a bit of a disappointment as there were a lot of spring breakers that were loud, abusive and were very drunk (one student threw up in the buffet area). We did complain to the management of the hotel and security constantly had their eyes on this large group. We stayed in an ocean-front room in the 1000 building, which I admit is outdated, but is clean and had everything you need. We chose to stay in that area of the resort as it's close to the pool, restaurants and of course, the beach. We have also stayed in the Riviera section - it is very nice, new and modern, but was too far from the beach for us. Sandos does a great job of keeping the resort clean and getting individuals involved in various activities. Some of the entertainment acts were better than I have seen on cruises! The tribute to Michael Jackson was absolutely top notch. We decided to buy into the Royal Elite Membership - haven't figured out yet how to use it, but we do go here often enough to make it worth our while. The resort is loud so it may not be for everyone, but those with children will find it perfect! Enjoy!" - Jennifer from Ottawa, Canada


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Traveler Posted: Sandos Playacar Resort Hotel Review
Reviewed By: Robert
From: Peru, Maine
Trip Date: February, 2012
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Sandos Playacar Resort Hotel Pool
"The Shoreside Royal Elite Pool" - Robert from Peru, Maine

Remarks:
"When we arrived at the hotel we were whisked into the spacious (correction- it's huge and its positively beautiful)lobby while our luggage was being tagged, separated and kept safe for us. The lobby is cool and air-conditioned. While we sat with our concierge one of the bellhops brought over a fresh-squeezed fruit juice in stemware for each of us. Everyone was pleasant, efficient and SMILING! We were impressed. Everything about this entire hotel is immaculate, roomy and luxurious. The architectural style is that of a Mexican Hacienda. Our check-in took under five minutes and we were escorted on a little golfcart-like vehicle by one of the bellhops to our shorefront suite. the bed was comfortable - we both have bad backs (who doesn't) and after two days here we noticed our backs were pain-free on the firm but comfortable King mattress. We decided we are going to find out where they buy their mattresses - gotta have one. In case you wonder if we stayed long enough for our backs to get re-twisted -- we did. We stayed two weeks this time. This is an all-inclusive resort. We had a new flat screen tv in both rooms of the suite; the channels were spread over many languages. If that bothers you remind youself you didn't come here to watch TV. The minibar was always kept stocked. There was a roomy safe for our belongings. There was a supervisor on the floor at all times making sure the rooms were kept spotlessly clean. She was always asking if the housekeeper did a good enough job. The view from both our balconies was spectacular. There is a constant breeze from the Gulf Trade Winds washing over everything and although the temperature was a constant 83+F(days)/73F (nights) you never knew it was hot even in the Caribbean sun...and when we ever did feel warm we had enough sense to get in out of the sun and go bask in the shade and have a cool drink or return to our air-conditioned room.

There are waiters who walk around the beach and others around the pools taking orders for drinks and food. For the incorrigibly impatient there are places to get food and drink here everywhere, all day, and the quality of the food is excellent. You absolutely ought to get your reservations for one of the five five-star gourmet restaurants on the site, one for every day, if you can fit it in. Try them all. There are no reservations for the Mexican Gourmet restaurant so there is a short waiting line. Don't think it's a long wait though. There are friendly people from all over the world to talk to. We have waited longer in line at a popular Italian Restaurant in the states for food that was not as good or with as much variety as here. The spa is incredible. There is a huge swimming-pool size jacuzzi there and an immense air-conditioned fully supplied and staffed gymnasium. There is a personal trainer if you like. The food is excellent and the variety is well thought out - ethnic dishes share a separate counter at the open-air buffet style eateries. The breads, cakes and pies are fresh-baked. The fresh food and perishables are fresher than any you can find at the finest markets in the U.S. The food service people take pride in their service, the wait staff, the cooks, and the to-order chefs all work just to please you as if it was their goal in life. Don't be surprised if a beautiful bird flies by - you are in the middle of the Mayan jungle and on the Caribbean beach - you just stay with your food and they won't bother you. It is open-air after all and it is where it is and that is why you come here. I would have to add if you don't want this kind of change of scenery or the luxury and warm breezes then stay home and to to a Burger Choker grease spot. When you finish your course and get up for more the birds don't come by because the wait staff swoop by and pick up your dishes before that can happen. (BTW Don't feed the gulls at the beach or you will get gull-haunting behavior typical of any seaside location).

There is entertainment for all and at all hours. I have to add this is a family resort and abberant behavior is not tolerated; there are places you can be noisy all night if you want to, but not inside any of the hotels. There is a fine security staff and they are everywhere and very helpful. The entire facility is gated and fenced. No one gets in without a pass or ID. Scared by an exaggerating, slanted and biased news media about Mexico? You won't see any sign of crime here; it's over a thousand miles away at the US border at El Paso -- quite literally. The hotel is all-inclusive and tips are not necessary, but we tipped a dollar for any services rendered. You never see the smiles or hard workers anywhere like the folks who work at Sandos. Everyone was very friendly and helpful, and if they think anything might be amiss they tirelessly try to amend the problem to your liking. A dollar is all you need to tip, and you can tell its not expected - but the workers graciously accept it. We brought a lot, but after two weeks we had tipped under $100 total.

All in all, I can't say enough good about this facility. I don't know where "Steve" stayed, but it sure wasn't at Sandos Playacar. This was our third year in a row there and we plan to return: the resort somehow improves with every year. They request you submit an evaluation at the end of your stay so they can improve anything on your suggestion. Every day between now and our return there will be hued by a note of longing for the Breezes, beach, the food and the smiling people at Sandos. We have joined their Royal Elite membership group and have found its definitely worth it. You owe it to yourself to check it out." - Robert from Peru, Maine


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Traveler Posted: Sandos Playacar Resort Hotel Review
Reviewed By: Steve
From: San Antonio, Texas
Trip Date: July, 2010
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"When you arrive expect to be told that you are in a pool view room, not the beachside room you reserved. Checking in takes 30-45 minutes per-person, an hour or more is not unusual, you arrived on the airport bus and are last in line. But you are on vacation, relax, have a drink at the bar while you wait. Ok, so the lobby is hot and you are dripping sweat on to the lobby bar. At the lobby bar there are 6 five year olds all getting blended fruity drinks, a line of hot sweaty adults and a very tired looking bar tender who is also dripping sweat. 30 minutes later you get your warm beer served in a 4 oz plastic juice glass which was not washed but briefly dipped in a tub filled with an iodine solution. Don't worry about the old lime and lipstick on the glass you won't get diarrhea for several days and warm beer isn't that good anyway. Finally off to the room for a shower then to the beach to catch the sunset. After a 15-minute walk with the porter away from the beach we found the room. Nice room, Jacuzzi tub (don't turn it on or the room will flood), glass shower (floods the room), glass toilet enclosure (fill the toilet with the plastic trash can to flush). Showered, flooded room.

Off to the beach for dinner and a sunset! So hot after the walk to the beach I felt light headed. Nice buffet restaurant, after a 30 minute wait we were seated, still hot and sweaty, too bad the A/C was not working (never did work in any of the restaurants). The buffets are combat style, they run out of the edible stuff often, expect that mother of 10, the one with the tattoo's and piercing to body slam you to get to the food. Combat drinking, got several weak drinks in 4 oz juice glasses. Lots of people smoking clamoring for drinks, a 60 year old drunk lady with an oxygen tank took her top off to show her new tattoo. 15 minute walk back to the room, still dripping sweat. The A/C in the room worked and soon we were off to bed on our very hard plastic covered mattress. I was told that the mattresses have to be covered in plastic to control bed bugs, and because the guests get sick (diarrhea). After a clammy night on the plastic mattress I needed to get some email and make some calls on the internet, wifi through out the hotel they say. The internet is $5/hour with no weekly plan. It takes 10-15 minutes for a web page to load, never did get my email, will not support a VOIP (Skype) call. You must walk 15 minutes to the business center every time to purchase one hour of wifi. The business center is open from 8 to 5 (closed during siesta 2-4). In town near the ferry terminal many restaurants have free wifi that works.

This is a discount hotel, Do not expect much. OK, I am spoiled. I spend 15 days a month in hotels outside the US and have for the last 15 years. I have done nine of these all-inclusive vacations with my wife and kids in the Caribbean. This place is scam, a discount hotel sold cheap on the internet. If you don't mind spending several hours a day in line for bad drinks and food this is your place. You will not get the room you reserved. The room will smell bad, thread bare sheets, leaky showers, plastic covered brick mattresses. 50 Spanish TV channels and 3 in English, no internet. Take ear plugs and a white noise maker, outside the rooms all the walks are tiled, the carts and wheeley suitcases echo constantly. Cipro will cure the Dysentery and is available without prescription at most local pharmacies. There are quality hotels close by in Cozumel and Cancun that I have stayed at. This was my first time staying in Playa del Carmen, there are probably better choices." - Steve from San Antonio, Texas


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Traveler Posted: Sandos Playacar Resort Hotel Review
Reviewed By: Flores Family
From: Yuma, Arizona
Trip Date: June, 2010
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"Nice resort for a family. Please understand the first day you arrive, the hotel will offer a tour of the premises. It is only a scheme to sell you a time-share. They will offer you free gifts. Do not waste your time. The lady was nice until we refused the offer.

Food is good. Nice kids club for the kids with lots of activities. Pool is clean. The beach is not ideal for kids. Waves were strong when we went. I recommend the Michael Jackson show on Saturday and Fiesta Mexicana." - The Flores Family from Yuma, Arizona


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Traveler Posted: Sandos Playacar Resort Hotel Review
Reviewed By: Yelena
From: San Bruno, Calif.
Trip Date: Oct, 2009
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"The Sandos Playacar Resort is NOT a 5 star. I will not recommend this resort. This resort is only 3 star. Do not expect good service." - Yelena from San Bruno, California


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Traveler Posted: Sandos Playacar Resort Hotel Review
Reviewed By: Kay
From: Gaithersburg, MD
Trip Date: Sept, 2008
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"I have so many bad comments about this hotel that I dont even know where to begin. But keep reading,... I booked this trip with "Funjet Vacations". I cant say enough good things about this travel agency. In the future, I will only use Funjet. We (my fiancee and myself) arrived on Sept. 27, 2008 and were scheduled to depart on Oct. 4, 2008. We spent one night there and that was too long. We arrived in Cancun at 10:30 a.m. - it was raining and continued all day and night. We tried to check in at 12:30 and our room was not ready. They told us to return @ 2:30 p.m. We went to eat lunch at the buffet, in the older section, which was the only restaurant open. We waited for the golf cart because it was pouring down rain. Keep in mind that the flooring in most of the hotels in Mexico are made of marble type material and very slippery. I almost fell at least 6 times before we even got to our room. I had flip flops on also, not heels. The buffet in the new section was closed, I guess for the season. Also one of the restaurants in the new section was also closed. The pool in the new section was closed, which had the only swim up bar and 3 of the new buildings were also closed. Regardless, we really tried to have a good time. I have been looking forward to this vacation for over 6 months. I booked this particular hotel because I knew that it was located on the best beach in Playa Del Carmen. I knew this because I was in Playa del Carmen last year, same time and watched it being built. I was staying at the RIU Palace Riviera Maya, which had almost no beach at all, and we walked to the beach in front of Sandos almost every day to swim. BTW, it was a dangerous walk at times, most of the beach is gone in front of most of the hotels in that area. The whales are everywhere - but none can be seen after Sandos, which is nice. When we finished eating/drinking we finally checked into our room @ 2:30. BTW, I had emailed the marketing person, Martina prior to our trip and requested a room that was in a quiet section, we are early risers. We spoke thru emails around 3-4 times. I had told her how excited I was about booking the Sandos and how I had watched the hotel being built, etc. I even spent an additional $40 to be in the new Riviera Section. She seemed very nice and seemed to want to honor my request. I also had signed up for the Sandos4U card, which didnt do a thing for us. Anyway, we were given a room in the new section - 8000 building, overlooking the baby pool. At that time I didnt know the pool was even closed. I did know that it would have been very noisy with kids below. We decided to go back to the lobby, in the rain, to ask for a different room. I mentioned that I had spoke to Martina thru emails, hoping that might help, it didn't. I seem to remember him saying that she was in the office behind him and that was all he had to say about that. I was told that there were no other rooms available, with a king size bed in the new section. I said, I would take a room in the older section, but I didnt want to a ground level room. After numerous trips back to the office located behind the check-in, he finally offered me a room in the 2100 building. We walked up one flight of steps, but the patio was on the ground level, guess it was built on a hill. The rain had made the entire patio so muddy that the mudd was bouncing off the sliding doors. We decided to just stay there. The next a.m. when we took our showers, the entire bathroom floor flooded out into the main entrance hall. After breakfast, we returned to the lobby to ask for another room and was told that there were no rooms AT ALL available. I again mentioned that I wanted to talk to Martina and was told that she was not there. The staff at Sandos are not willing to go out of their way to help in any way, shape or form. The guy just didn't care. OK - here we go, I finally got caught by the timeshare people. Next to the check in counter was a desk, where the timeshare people were sitting. They could see that I was very upset. I didn't know at the time they were THE Timeshare people but he knew that I was upset and he offered to help me. He tried to get me another room, IF I went to see the timeshare deal. He even went to the check-in desk, like he had some kind of authority. Nice guy, but tricky! When I finally figured out who he was and what he was doing, I got even more mad. FunJet Vacations have in-house reps in Mexico under the name of Lomus - the same group that the shuttle from the airport to the hotel was. When I saw the Lomus person, Juan, I discussed my problems with him and I told him that I wanted to move to the hotel next door. He told me to come back in 2 hours. He needed to check with FunJet to see the availability, etc. We walked back within one hour and checked with Juan, he still didnt have a answer. We decided to wait in the lobby and within 15 mins. he finally came and told us that he could move us for an additional $58, which we jumped at. He also informed us that the Sandos hotel was only 20% full - which means that the people at the front desk obviously didn't really try to accomodate us at all when they told me two different times that they didnt have another room for us." - Kay from Gaithersburg, Maryland


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Traveler Posted: Sandos Playacar Resort Hotel Review
Reviewed By: Sarah
From: Oklahoma City, OK
Trip Date: June, 2008
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"It was the best hotel I have ever been to. It really was the relaxation of a lifetime, and even though there were ups and downs, me and my family had a fantastic time. The beaches were awesome, and the hotel service was great. A big hi to Claudia and Andy. They're people that I had fun with...:-)" - Sarah from Oklahoma City, Oklahoma


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Traveler Posted: Sandos Playacar Resort Hotel Review
Reviewed By: Carol
From: Laramie, Wyoming
Trip Date: Dec, 2007
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"The resort was huge and our room was located in the "north 40"... hence a LONG walk to the restaurants and beach. The staff was friendly and rooms were clean and comfortable. The food was great although the Steak House cuisine was substandard and our waiter was in a fight with another waiter and "having a moment." They forgot about us, and one of the other restaurants were closed. The beach was great - how could it not be... Only other complaint or caution - was the persistent time-share hacks (my advice is to dodge them, dont make eye contact, and RUN), otherwise we had a nice restful vacation." - Carol from Laramie, Wyoming


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Traveler Posted: Sandos Playacar Resort Hotel Review
Reviewed By: Suzy
From: Artesia, N.M.
Trip Date: June, 2007
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"We traveled to Sandos Playacar on July 10, 2007, for a five night stay. My husband and I met my sister and her husband there. We flew out of DFW and landed in Cancun at 10:20 am. Customs was easy and we were at the resort (which is 40 miles from Cancun) within 1 1/2 hours. We booked the Royal Club package and non-stop transfers. Both options were well worth the additional expense. Upon arrival, we checked in and were on the beach within minutes. Royal Club check-in is WONDERFUL! We ate at every restaurant and were so pleased with the menu selections. The buffet was typical of most all-inclusive resorts, but there was definitely a variety of choices for everyone. Breakfast omelets were excellent. Our room was on the fourth floor overlooking the beach (again ... go Royal Club!). Air conditioning worked great, room was clean and comfortable, refrigerator was well-stocked. Staff was friendly and professional. The only warning I can give is to stay away from a bar on Fifth Street in Playa del Carmen. I looked for a name on the establishment, but couldnt find one. It is a two story building with "Lager" on the awnings. Several television sets are on the bottom floor, poker on the top floor. We stopped in to have a drink while watching the Spurs play. The Malibu rum and diet cokes .... $12.00 US each. Needless to say, after my sister and I each had two drinks and got our bill, we were quite stunned and argued with the waiter. He did not budge on the price, we left without leaving a tip, and vowed to warn everyone we could not to go to this bar. My advice, if ordering a mixed drink, ask the price in advance. Other than this one experience, our trip was so good. We are already planning a trip back to Playa del Carmen to the Sandos Playacar resort. I usually am ready to return to the States after five nights in Mexico. I could have stayed two weeks at this resort. A definite re-do." - Suzy from Artesia, New Mexico


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