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RIU Jalisco Hotel Reviews

Riu Jalisco Club Hotel

Av.de los Cocoteros, sn-Lote K
Nuevo Vallarta, Riviera Nayarit, 63732 MX
Phone: +1-52-322-226-6600
www.Riu.com
Rating: 4 Star
Rooms: 700
Floors: 5
Restaurants: 5
Category: All-Inclusive Resort
Pools: 2
Fitness Center: Yes
Day Spa: Yes
Riu Jalisco Hotel Review

The Riu Jalisco Hotel is a spectacular 700 Room all-inclusive resort in the Riviera Nayarit area. You will enjoy a spacious facility and the extensive fun activities along with nightly entertainment programs. The RIU Jalisco Hotel is blessed with a beautiful white-sand beach for quality time on the Pacific Ocean. The hotel offers a wide array of bars and restaurants. RIU Jalisco Puerto Vallarta Hotel is a good choice for a Puerto Vallarta all-inclusive resort hotel.

Facilities:
700 Hotel Rooms, 2 Pools & Children's pool, Jacuzzi, Towel service, Restaurants, Bars, Swim-up bar, Health & Spa center with sauna, Gym, & Beauty salon. Mini-club for kids & children's playground Boutique & gift shop. Great swimming beach, Golf nearby.

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Traveler Posted: Riu Jalisco Reviews
Reviewed By: Jennifer and Victor
From: Chicago, Illinois
Trip Date: February, 2013
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"We have stayed here in 2011. Over all its great. Staff is wonderful. Service is fantastic. Rooms were good. But you could tell they are closing for a remodel. We were used to pool service and a beer cart at the pool. Would we stay here again, yes. After October when remodel is finished, the place will be fantastic?"
- Jennifer and Victor from Chicago, Illinois


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Traveler Posted: Riu Jalisco Reviews
Reviewed By: Wendy
From: St. Malo, Manitoba
Trip Date: January, 2013
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"Stayed at the RIU Jalisco from Jan.12-19, 2013. There were 4 of us with 2 rooms. The check in was fast and our rooms were fantastic. We were on the 5th floor overlooking the courtyard so we had a great view of the mountains as well as the ocean. Front desk staff were great, I asked for extra pillows and a blanket and got them within a half hour. The entertainment staff were fantastic. George,Cissy and Alberto made sure that we were busy either playing games, doing aqua size or just with music. Never a dull moment with them. The nightly entertainment was also good especially the Michael Jackson show. So Good !! The staff in the restaurants were really good too always making sure you had what you wanted and if you needed anything they were right there to get it for you,so you did not have to get up for it. The rooms were very nice and the beds very comfy. My back felt great sleeping on them (I have an issue with hard beds, but these were great). The grounds were beautiful and very well taken care of. I watched a man every morning at around 5:30am mopping all the walkway tiles and then using a squeegie to make sure no one would slip on them. Another one would walk along with a bag and pick up any trash lying around. There was always someone picking up or cleaning up something. The bar staff were great too always making sure your drinks were good and picking up empty cups and emptying ashtrays. Overall, our experience at the RIU Jalisco was fantastic. We will definitely go back." - Wendy from St. Malo, Manitoba, Canada


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Traveler Posted: Riu Jalisco Reviews
Reviewed By: Diane
From: Oshkosh, Wisconsin
Trip Date: March, 2012
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"Worst resort ever stayed at. Had 6 in our party - 3 separate rooms. Filthy, stained bedspread - hard beds - hard pillows. Room was damp and smelly - a/c made the smell worse. ALL OF THE ROOMS SMELLED AWFUL!! Clothing took on smell of room and had to launder all clothing - both clean and dirty when returned home, due to the stench. Mold in the bathroom and ceilings. Buffet food was the same every day and got old in a hurry - poor quality of food. "Specialty Restaurants" - worse food than the buffet. Snack bar was a joke with pre-made, awful sandwiches and hamburgers and hot dogs. Wait staff very unfriendly and seemed not to like guests, unless you were Mexican. Loud and at night, could hear people screaming in the hallways - no soundproofing at this place! Best thing was pool area was nice, beach area was good, great weather and bartenders were nice - Thank GOD for alcohol!" - Diane from Oshkosh, Wisconsin


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Traveler Posted: Riu Jalisco Reviews
Reviewed By: Janis
From: Brandon, Manitoba
Trip Date: March, 2012
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"The resort was amazing, as well as the staff. Everyone was so friendly and helpful. Food was great – anything and everything you could want to eat and drink. Coffee was great! Too many beverages to mention. Very nice shops right at the resort. Being from Manitoba it was so crazy to be walking inside the resort and looking out of the huge arched window with no window in them! Huge palm trees as you walk to your room. Entertainment was wonderful to watch. Rooms were nice, only in there to sleep/shower so very sufficent for that! Area to try to get your stuff dry on the balcony – lots of closet room, large shower. They offer trips and tours. I went whale watching – it was excellent, saw 11 whales, sea turtle and small rays. Over all I would highly recommend this resort. They even celebrated St. Patricks Day!! Who knew!" - Janis from Brandon, Manitoba


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Traveler Posted: Riu Jalisco Reviews
Reviewed By: Shelly
From: Cochrane, Alberta
Trip Date: July, 2011
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"Riu Jalisco was a nice resort, but very loud and not a place for a couple who would be looking for a quiet time away. Rooms were noisy. Many locals hang at the pool bar and disco bar making it very hard to get a drink or relax as they were very loud til 5am. Food was ok. Same thing everyday. Birds fly in and pick food off buffet. Other then that like I say if your single and want to party or have young kids who want to hang out in the pools this would be the place for them. Hope this helps." - Shelly from Cochrane, Alberta


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Traveler Posted: Riu Jalisco Reviews
Reviewed By: Melanie
From: Edmonton, Alberta
Trip Date: February, 2011
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"Awesome resort. We go to Mexico at least once a year and this was the best resort so far. It was a bit noisy in 2004 cause the Riu Vallarta was being built right next to it (Riu Vallarta is awesome been there 3 times). Food was great. Beach was great. Entertainment is always great at Riu Hotels. The beds where a bit uncomfortable, but you will find that everywhere you go. Staff were good. This place is a verrrrry kid friendly place to go. Very family oreintated. Unbelievabley good food. Stay at 1, play at another. Will go again." - Melanie from Edmonton, Alberta


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Traveler Posted: Riu Jalisco Reviews
Reviewed By: Keltie
From: Edmonton, Alberta
Trip Date: December, 2010
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"We had a great stay, good food, good drinks, comfy bed. Nice bartenders, waiters and waitresses. Nice pool and beach. WATCH OUT FOR THE MAIDS I got $800 of jewlery stolen from our room and the front desk seemed quite unconcerned and was a bit rude. Overall had an awesome time though!" - Keltie from Edmonton, Alberta


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Traveler Posted: Riu Jalisco Reviews
Reviewed By: Denise
From: Phoenix, Arizona
Trip Date: March, 2010
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"Just returned from a short stay at the hotel. I have stayed at other Riu's in Mexico and they were much nicer than this hotel. The food was very ordinary. Nothing to brag about. The worst was the room. The bedspread and sheets were stained and especially the bedspread was very dirty. The bed was hard as concrete and was difficult to sleep. The design of the hotel caused the noise in the halls from people talking to seem as if they were at your door which goes on at all hours and makes it difficult to sleep because of the echoing. The pool was dirty and it did not appeal to me to go in. The beach and the grounds were the best to rate here at this facility." - Denise from Phoenix, Arizona


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Traveler Posted: Riu Jalisco Reviews
Reviewed By: Mark and Dale
From: Calgary, Alberta
Trip Date: Nov, 2009
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"We would like to thank all the staff for exceeding our expectations in particular, a very special thank you to: Jackie, Caesar, Roberto, Jorge, Candy, Eva and our housekeeper that surprised us by placing the warm blue blanket on our beds. The restaurants always had exceptionally hot food that took away any fears of food contaminations plus there was such a great selection to choose from that decisions were sometimes hard to make, but that was a good thing. The entertainment was generally good and the entertainment staff tried their hardest to please and were open to criticism. Kudos to them! The biggest fears we had was sanitation and they were quickly diminished once we arrived. Great admiration for the cleaniness of this establishment. Anyone who may have second thoughts of going to the Riu Jalisco should not even give it a second thought. The staff from the housekeeping to the management are helpful and obliging and any little disappointments are quickly resolved. Thank you very much one and all at the RIU Jalisco and see you again soon." - Mark and Dale from Calgary, Alberta, Canada


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Traveler Posted: Riu Jalisco Reviews
Reviewed By: Escabar
From: Miami, Florida
Trip Date: Sept, 2009
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"The Riu Jalisco is the worst hotel i ever stayed at. The pool was not clean, maids stole our ipods, food stinkin' horrible and the rooms were so stinkin' horrible because the beds were as hard as stone. The shows were awful, had no good plays and the pool was so dirty. The only good thing was the beach." - Escabar from Miami, Florida


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Traveler Posted: Riu Jalisco Reviews
Reviewed By: Ruby
From: Northern, Calif
Trip Date: Sept, 2009
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"Where should I start? The resort from the outside was very nice and clear...but when you get to the rooms; they are HORRIBLE, Smelly, humid, smells like mold, outdated, hard pillows/bed. The decor was like 100 years old. Their is NO good cold AC...not even the elevators. The food was good...ok..then boring after 3 days...the restaurants were closed all but one which was only open for one day called Nayarit. The food was DISGUSTING. We saw the food and left to the buffet. DON'T LEAVE PERSONAL BELONGINGS IN YOUR ROOM!! My phone was stolen and I called and reported it to the front desk personel and they said they would look out for it..yea right?? I called 4 to 5 times a day for 2 days till I got fed up with hearing the same thing, "we are looking for it." I finally walked down to the office next to the lobby and spoke to the Manager, she advised me to fil out a security report and that they would speak to the maids and those who clearned our room that day...she said that the maids were going to be switched so that they would not be allowed on our floor...not true at all I saw them cleaning the rooms on our floor still..nothing but lies the whole time..well another day went on and we got back from the city and a security gaurd comes to me while I sat in the lobby area and told me that, "a maid over heard me saying that I had found my phone." I was gone the whole day even before the maids arrived to the hotel...uhh that made me even more MAD and FURIOUS..that just confirmed my suspisions even more...THIEFS!!! Soooo....My husband went to our room to see if my phone magically had appeared because it was all to Suspicous, so he checked the night stand drawer next to my side of the bed and to our surprise their it was...wow..we had turned that room upside down twice looking for my phone..and their it was in plain sight...I was soo happy to have my phone back but so MAD. The hotel Management was like uh...oh-well. (I think they are all in on it as well cause she gave the security guy a nod) I told them I would NEVER, NEVER RECOMEND THIS HOTEL OR COME BACK EVEN IF IT WAS FREE. I have never had such a BAD experience. Oh yea and one more ANNOYING THING...The guests at the hotel were ALWAYS drunk, loud and always yelling down our floor and throwing up..the maids are also loud as well at 6am when we all want to sleep. The rooms are not well insulated you hear everything. THEIR IS NO ROOM-SERVICE so if you are hungry after 10:30pm good luck!" - Ruby from Northern, California


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Traveler Posted: Riu Jalisco Reviews
Reviewed By: Violetta
From: Chicago, Ill
Trip Date: Sept, 2009
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"I just came back from my family vacation. This was my 2nd time at Riu Jalisco. It was more than great. My kids loved the entertainment staff (especially Marco and Ange). My family really enjoyed time there and we are looking to go back next year. I hope the same staff will be there. They are more than great people." - Violetta from Chicago, Illinois


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Traveler Posted: Riu Jalisco Reviews
Reviewed By: Amanda
From: Seattle, Wash
Trip Date: Oct, 2008
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"I've read some of the reviews below and I'm honestly puzzled if people below are talking about the same resort I just got back from. Maybe it's that the mold on the walls have spread since others visits, but the Riu Jalisco was awful. I will say that the staff was nice. But honestly, I don't know where to start. I went in a group of about 50 people and we all felt the same way. Most of our rooms had visible mold on the walls with a horrific stench that made it near-impossible to be in the room. The pools are lovely, but despite having a designated "adult" and "kiddie" pool, there are still tons of children in the adult pool. The worst part of all is that if the resort isn't filled to capacity (which is quite often), they offer a special deal to the locals -- $10 per person per night. So, you can only imagine the majority of the clientele there on the weekends. The food was the EXACT same thing every night. It was bland and nowhere near restaurant quality. What bothered me the most though were the hours. Breakfast was on until 10:30 and lunch didnt start till noon. So, if you wanted to eat at 11am, you were out of luck untill noon. Most resorts have a 24 hr eating option. This resort did offer 24 hr eating, but I don't really count Tortilla chips and cheese whiz at the sports bar "eating." Also, all food service was shut down at 10:30pm. So no midnight snacking. However, I will admit that we visited the sister hotels Riu Palace and Riu Vallarta while we were there and they were both stunning. I would recommend either one of those, but NOT the Riu Jalisco. Even if I got a free week there I wouldn't stay again." - Amanda from Seattle, Washington


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Traveler Posted: Riu Jalisco Reviews
Reviewed By: Allison
From: Smithers, B.C.
Trip Date: Oct, 2008
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"The resort was wonderful...however, the room smelled, the bed smelled, there was mold on the curtains and in the air-conditioning vents and it made the stay uncomfortable." - Allison from Smithers, British Columbia


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Traveler Posted: Riu Jalisco Reviews
Reviewed By: Eva
From: Springfield, VA
Trip Date: July, 2008
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"Just wanted to share with everyone my expirience. The Riu Jalisco was the best. Every penny was worth it. The only thing was the beds there were hard." - Eva from Springfield, Virgina


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Traveler Posted: Riu Jalisco Reviews
Reviewed By: Maria
From: Council Bluffs, Iowa
Trip Date: July, 2008
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"We arrived early, so we checked-in but had to wait till 3pm... no big deal they gave us our braclets so we just wandered around checking out the place. Having never stayed at a resort before I was stunned by the beauty. That is UNTIL we were given our room key. The room smelled SO BAD of mold, and the bed was hard as a rock. not to mention we had our daughter with us and had requested 2 beds... and there was only 1 "king" size bed in there... which was actually 2 full size beds pushed together, so they came and separated them which made for a crowded sleep with my husband. My husbands pillow smelled of vomit, so we requested a new one. They could not switch us rooms because it was full but we survived, glad we aren't allergic to mold. The pool area is nice... but the water was about 95 degress... so it wasn't even refreshing to go for a dip. Food choices were good and waiters and waitresses were awesome... I guess if youre gonna stay here prepare for mold... oh yeah and one night it rained... and needless to say the floors were soaked because it comes right through the ceiling." - Maria from Council Bluffs, Iowa


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Traveler Posted: Riu Jalisco Reviews
Reviewed By: Mary
From: Lakewood, Wash
Trip Date: July, 2008
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"WATCH OUT FOR THE MAIDS... we had our $4000 US wedding rings stolen from the room. We reported the issue when it happened and they PROMISED that an investigation was underway and that everyone who needed to be informed had been informed. The maid was able to go home without being searched, and the next morning we come to see how the "investigation" is going and the general manager had just been informed that instant. They refused to give us a copy of the report we filed with the security guard because we wanted it for insurance purposes. So we tried to go to the real police and after $75US of cab rides, we discovered that we were just screwed bec the investigator at the police station we needed to talk to decided not to come to work because we had to catch an airplane home. I know it's not the hotels fault that the rings were stolen, we should not have left them in the room, it's just the way they treated us by lying to us about everything that was going on and not being concerned at all... the way they handled the situation was NOT professional. other than that....the resort is nice, the food was ok but it got old after a few days of eating the same things. You have to make dinner reservations WAY ahead of time to eat in a the "real restraunts" and the only one worth eating at is the Flamingo... DONT WASTE YOUR TIME GOING TO NIRVANA it was DISGUSTING... and everyone at the resort when I was there pretty much agreed! If you choose to stay here... watch your belongings!!!" - Mary from Lakewood, Washington


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Traveler Posted: Riu Jalisco Reviews
Reviewed By: Jen
From: Akron, Ohio
Trip Date: June, 2008
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"Problems from the start!! Arrived after 12:00 noon and went to check- in. Check-in bell boy asked if we needed help and then walked away - Did not receive welcoming drink while everyone else had one - Since check in wasn't until 3:00, we left our luggage with the front desk then returned at 3:00 and another bellboy did the same thing. We took our luggage to the room and housekeeping was still cleaning the room for another 40 minutes while we were waiting there. There was glass all over the floor from the previous guests. The liquor bar: Vodka dispenser was broken. After they were finally done we went to take a shower and found that the vent in the shower was just hanging out of the ceiling and the shower was clogging. So therefore we had to stand in the water that we are trying to stay clean from. Went to turn on the standing lamp and come to find out that the bulb was broken out from the socket. The next day we reported all of these problems to Gonzalo our Apple rep and he then reported it to the front desk. They told us it would be taken care of and to check back in an hour. We went up to the room then back to the front desk in an hour and they said nothing was wrong, I said yes because nobody even showed up!! They said they would send someone else but never did. We had purchased a $24 cigar, smoked half of it and left it sit in the ashtray in the room to smoke later. We came back to the room later that day and the house keeping had thrown it away. When we went to check out we never received a receipt or even a thank you for staying. Nothing was done or even given an apology by the hotel, just Gonzalo (which was great help!!). Very disappointed in this resort and will never return." - Jen from Akron, Ohio


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Traveler Posted: Riu Jalisco Reviews
Reviewed By: Shirley
From: Torquay, England
Trip Date: June, 2008
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"My friend and I loved our two weeks and we met many lovely Americans, very friendly .. The only bad point was the evening entertainment, which for such a fabulous hotel was very poor. Holiday camp or school like entertainment. You really must change this as it made the evenings very boring. I would love to return but that's the one thing that puts me off." - Shirley from Torquay Deven, England


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Traveler Posted: Riu Jalisco Reviews
Reviewed By: April
From: Ladysmith, B.C.
Trip Date: March, 2008
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"We (myself age 39, mother age 69 and daughter age 15) stayed at the Riu Jalisco from March 28 to April 4, 2008. When we arrived at the airport we were greeted with our Sunquest representative just outside of the building. On our way to the hotel he explained that the resort was a very popular retreat from Mexican tourists so if we could bare with the weekend crowds, everything would be back to "normal" come Sunday (We arrived on Friday.) The 700 room resort was booked solid! Families, young adults, and couples of all ages all there to have a good time. With the multitude of guests and two tour buses arriving we decided to let things work themselves out and have a drink at the bar until our room was ready. Leaving our egos at home and keeping in mind this was not the Four Seasons (which we certainly could not afford a weeks stay with unlimited meals, snacks, drinks, activities, etc...:)) allowed us to simply fit in and enjoy being on "Mexican time." The hotel itself was absolutely breath taking. Our room was very nice, exceptionally clean and adorned with towel critters and a fully stocked mini bar. We had a lovely view of the ocean and courtyard, although this made early evenings a little noisy. We tipped our housekeepers well and they kept our room spotless. Other than the housekeepers the vast majority of the staff spoke fluent English and were very accommodating to our requests. We tried to use the little Spanish we new whenever possible and practiced the words and phrases that were introduced to us by the staff. Manicured resort grounds were lush and ever so beautiful. As an avid gardener I took home many new ideas. Occasionally one would spot one of the resident iguanas sunning himself on the grass or at poolside near the rocks. Food was abundant offering a large selection and good quality. Breakfasts selections ranged from freshly made fruit juices, fruits, homemade breads and doughnuts, made to order omelets, eggs, various meats, yogurt, Mexican specialties, pancakes, the best French Toast in the world, potatoes, etc...Coffee was really good. Lunch consisted of a huge variety of western typicals, salad bar, grilled meats and vegetables, tortillas, seafood, an array of desserts and self serve soft ice-cream, etc... Dinner service was outstanding with the most amazing buffets or sit down service options. Truly there is something for everyone regardless of how picky one is. Service was excellent and drinks were very good including the wine. Evening entertainment was always amusing and encouraged audience involvement from all ages. The beach was beautiful! Golden sand (literally flecked with "gold," warm waters, seaweed and rock free, gentle waves made sunbathing a swimming a favorite activity for us. We took in a couple of excursions booked through our Sunquest rep which both exceeded our expectations. The dolphin swim was amazing. The animals were so gentle and the pools crystal clean. The evening fiesta was a real treat and well worth the price." - April from Ladysmith, B.C., Canada


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Traveler Posted: Riu Jalisco Reviews
Reviewed By: Michel
From: St-Jean sur Richelieu
Trip Date: March, 2008
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"First of all the rooms are not very clean the air conditining is very filty sending a lot of humidity in the rooms creating mildew on the draperies. Beds were always damp and smelly. It was College-break in the US, so a lot of youg people were drunk in the pool all day without ever leaving to use the washrooms. So I imagine they were just "doing it" in the pool. Also security is not doing their job these kids were noisey all hours of the night and the hotel is not sound proof. You can hear everything. As for the food, it looked ok but as the week went on we started feeling bad .When I got back home I started being sick with stomach pain and was sick for one week after taking blood test and lab test they found out I had the Salmonella virus. This is from eating infected food with people that do not follow proper care on how they handle food. Also the day before leaving, I was at the mens room and somebody from the kitchen came in he went to the toilet came out went to the lavatory he blue is nose into is hands then put water all over is head to wet his hair and did not even take the time to wash is hands. How filty can you get? I will never go back to this place which I think is an over paid and over rated hotel. Its like a 2 star hotel. I am also seriously thinking of never going back to Mexico. I lost almost 10 pounds after being sick." - Michel from St-Jean sur Richelieu


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Traveler Posted: Riu Jalisco Reviews
Reviewed By: Andrea
From: Clevelend, Ohio
Trip Date: Feb, 2008
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"This was our second time at the resort. It is lovely. The rooms are nice, the beds too hard. We stupidly hid our safe-key in our room. We came back from the pool, only to find the key gone from its hiding place.We went to the front desk, they were not too concerned and said they would send someone when possible. After one and a half hours and 2 more trips to the desk, still no one. One of our traveling companions went to the desk and threatended to get loud if no help sent. Someone was down in one minute. They drilled open the safe, and the money in my wallet was gone.They charged us $50 to do this. We went to the front desk to make a report and lo and behold they had the key there in an envelope with our room number on it. They would not tell us how they got it. Of course they were not liable because we left the key in the room. The worst part is they seemed so unconcerned and not at all surprised by this. We did get our $50 back but they tried to charge us again when we checked out. Didn't work. The very next day we were talking to someone at breakfast and she asked us if we had heard about thefts in the hotel. We told her our story and she told us of readig reviews of theft at this hotel after booking her stay. I would like to caution anyone who stays there to always keep the key to the safe with them or just keep the money with them.

I did find most of the help there very enjoyable. They all seemed to be happy and helpful, except the front desk who did not seem to ever know what was going on with each other. Even though the food was not exceptional, none of the 15 of us got sick and there was such a variety at the buffet that it is hard to believe someone could not find something they liked." - Andrea from Cleveland, Ohio


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Traveler Posted: Riu Jalisco Reviews
Reviewed By: Fazil Hussein
From: Ottawa, Ontario
Trip Date: Jan, 2008
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Riu Jalisco Hotel Nuevo Vallarta
"You have to be ungrateful in life to fault a view like that." - Fazil Hussein

Remarks:
"My girlfriend and I were looking for a vacation in Mexico; We came across a really good deal for Riu Jalisco...read the reviews and with mixed feelings we booked. I have no idea what these people were complaining about....this place is awesome!!! The beach was very clean as was the resort...only two a-la-cartes, but they were both done well. The buffets were well stocked and clean; the staff was very helpful. The only thing I could come up with to change was the gym....definitely under-stocked. I would go back to this place in a heartbeat, no ifs." - Fazil Hussein from Ottawa, Ontario


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