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Pueblo Bonito Pacifica

Pueblo Bonito Pacifica Holistic Retreat
Pueblo Bonito Pacifica Holistic Resort

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Pueblo Bonito Pacifica Holistic Resort

Pueblo Bonito Pacifica

Playa El Medano S N
Cabo San Lucas, BCS 23410, MX
Phone: +1-52-624-142-9696
www.PuebloBonitoPacifica.com
Rating: 5 Star
Rooms: 154
Floors: 3
Restaurants: 2
Category: Deluxe Hotel
Pools: 1
Fitness Center: Yes
Day Spa: Yes
Pueblo Bonito Pacifica Holistic Resort Review


The minute you enter the lobby and the fragrance of Rosemary and mint enter your senses, you clearly know this is a unique resort. Pueblo Bonito Pacifica Holistic Retreat & Spa is a truly deluxe ocean front Cabo Spa resort. The Pueblo Bonito Pacifica Holistic Retreat & Spa was Zen inspired and designed for peace and solitude in a deluxe resort atmosphere. The guestrooms are bathed tasteful onyx earth tone lighting adding a a romantic glow to the rooms.

The Armonia Spa is dedicated to the holistic theme of treating body, mind and spirit as one. The Pueblo Bonito Pacifica Armonia Spa offers an extensive menu of services that incorporate the healing properties of the sea and desert plants.

Pacifica's signature restaurant, Siempre, features dining all day/all night, market fresh ingredients, and both a wellness-oriented spa menu and a "splurge" menu to satisfy the urge for sweets. Guests may also reserve tables at the restaurants of neighboring Pueblo Bonito Sunset Beach.


Facilities:
308 1 & 2 bedroom Suites (All-Suites), Air Conditioning, 3 Pools, 5 Restaurants, 24 Bars, Fitness Center, Day Spa, Parking


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Traveler Posted: Pueblo Bonito Pacifica Review
Reviewed By: Anne
From: Grand Rapids, Michigan
Trip Date: December, 2010
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"During the last week of 2010, my girlfriend and I decided to take a quick trip to Cabo and booked a couple nights with Pueblo Bonito Pacifica because they had excellent reviews on-line and their web-site said they were an all-inclusive resort. When we showed up to the front desk they told us that they were NOT an all-inclusive resort at this time but would be in the near future. It should be noted that their web-site is packed with descriptions of them being all-inclusive and it isnt possible to find out they are not unless you click in the right spots and eventually find the fine print at the bottom of a downstream page (not the main page). We tried multiple times to resolve the misunderstanding primarily by offering to stay one night and be freed from our remaining reservation but the front desk manager would not budge at all. At one point I even asked her to put herself in our shoes and explain to us what she would think if she saw the same information as we did - she wouldn't answer and we believe it's because she would have thought the same thing. She said we should have known better than to expect so much out of a "5-star resort" at such a low price (which it was not low, and by past experience we would not consider it a 5 star resort at all). Also be aware that you will be constantly pressured to buy into their time share offers. If they were a 5-star resort, it would really be nice to receive 5-star services. There is much more that could be said, but what we have indicated above pretty much covers the theme of their business practices with the core being deceiving." - Anne from Grand Rapids, Michigan


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Traveler Posted: Pueblo Bonito Pacifica Review
Reviewed By: Susan
From: Snohomish, Wash.
Trip Date: Oct, 2010
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" Hotel made us waste two days of a five day vacation waiting for the room we had reserved. Reserved a King Bed and was given two Queens. It's a no kids resort so naturally most people want one bed. Constantly told we would be moved only to wait all day and then told "nevermind." This went on for TWO DAYS. Had to get EXTREMELY angry and in tears in the lobby to get it taken care of. Lobby staff is horrid, disorganized and I've never seen attitudes like theirs. Manager's attitude is "we dont guarantee you anything." Fine hotels simply don't handle customer service like this and we are two very nice and easy to please people with a lot of patience. It's very unfortunate that they dont replace the desk staff with people who are actually trained and I will not recommend this place to anyone for that one reason. Why recommend a hotel that tells you that they don't guarantee what you paid for and you can kiss off?" - Susan from Snohomish, Washington


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Traveler Posted: Pueblo Bonito Pacifica Review
Reviewed By: Marco
From: Seattle, Washington
Trip Date: Sept, 2010
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Pueblo Bonito Pacifica
  Marco from Seattle, Washington
Remarks:
"I strongly recommend a different hotel for the following reasons: - It's in the middle of NOWHERE: the hotel is far away from Cabos San Lucas. You need to get a taxi twice a day and its cost $10/$12 one way. There is nothing close (as part another hotel of the same group): no shops, no restaurants, no bars and you cannot swim in the sea. - The FOOD STINKS - the food is bad and overpriced. I paid for a clam chowder at the swimming pool bar $14.000 (in downtown Seattle it costs $7/$9 in the best and most expensive restaurants). The first day we checked in around 3pm and we were too tired for going out for dinner so we decided to eat there. We had for dinner the soup (clam chowder), fajitas, chicken sandwich and a small bottle of water - I paid $65 + the service!! We left almost the entire chicken sandwich in the dish because it was disgusting. - You cannot BUY FOOD outside. Nobody told us that you cannot buy food and water at the grocery stores and bring to your room. We did and the hotel staff confiscated everything we bought. Just for the record, a bottle of water 75cl costs $9.00 (taxes and service included) at the hotel so you can understand why you might like to stop by Wal-Mart sometimes. Inside the hotel there is only one restaurant and a bar - that's it! - The staff is rude. As I mentioned we didnt know about the food rule. They were very rude with us when we entered the hotel with our six bags of food (everyone, the guy who opened the door, the concierge, the security guy). We explained we didn't know about this rule and they said we were lying because we knew it since it was told to us during the check in (false - my wife and I are 100% sure they didn't mention it). How come you know about a rule and you buy six bags of food at the grocery store?! Probably were liar and stupid too! I politely asked for one time exemption - no way. They took the food - then i told them if you dont let me bring at least some food upstairs to my room, I leave - the security person replied back - that is the door. We checked out twenty minutes later after staying less than 24-hours! I complained with a manager of another hotel of the same group (Armando, nice guy) - I don't accept to be called liar. He told us that someone form the Pacifica would have contacted us for apologizing - never heard from them. - The location stinks. You cannot swim in the ocean due to the waves (instead in the gulf of Cabos san Lucas you can and where all the good hotels are). The scenery is nice at east and west, north is ugly. The hotel is clean however I saw few cockroaches about 2 inches long, outside of the room. The rooms are nice but extremely cold. - No fun. There is nothing to do at evening since they don't organize anything. Besides we saw very few guests in the hotel and in the swimming pool - probably 5/10 people in the late morning (no wonder why considering the prices and the hidden rules!)." - Marco from Seattle, Washington


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Traveler Posted: Pueblo Bonito Pacifica Review
Reviewed By: Mike & Josefina
From: Chicago, Illinois
Trip Date: Sept, 2007
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Pueblo Bonito Pacifica
"My burnt foot in Cabo at the Pueblo Bonito Pacifica."
Mike from Chicago
Remarks:
"I have stayed at very many nice hotels and this ranks in the top 5 for me! The view from all the rooms are incredible. The environment and presentation of the lobby and resort is amazing. The pool is spectacular! Especially with the bar in the pool....way too convenient! Although I was there during hurricane Henrietta (only cat. 1) the staff and resort did a great job of accommodating the guests, considering this hotel has never had a hurricane experience before. Shuttles to anywhere. Restaurant was very pleasant and food was well above average. But there are plenty of nice places to eat in Cabo. I recommend Miguelocos! Tell them Mike and Josefina say hi! Pleasant travels!" - Mike & Josefina from Chicago, Illinois


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Traveler Posted: Pueblo Bonito Pacifica Review
Reviewed By: Robert
From: Sunnyvale, Calif.
Trip Date: Sept, 2007
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"Great place to relax and enjoy fine food, a beautiful beach and great service. We spent 14 days there and enjoyed every moment. You have to make it clear, perfectly clear, that your not interesteed in a timeshare, unless you are..... The resort is perect for a couple. No children, nice and quiet. The pools are perfect and the food is great. No need to go to town unless you want to party. If you go, get a massage and enjoy yourself...." - Robert from Sunnyvale, California


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Traveler Posted: Pueblo Bonito Pacifica Review
Reviewed By: Janet
From: Lees Summit, MO
Trip Date: April, 2007
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"In April, 2007 we spent five nights at the Pueblo Bonito Pacifica Holistic Retreat and Spa in Cabo San Lucas, Mexico. It was advertised as a 5-star very relaxing resort. It was anything but. We had a guaranteed and confirmed reservation. Because our flight to Cabo was delayed, we arrived at the hotel on April 13 at 12:20 AM. When we arrived, the night manager told us that due to a reservation systems error they were overbooked. He said we would have to go stay at Pueblo Bonito Blanco in downtown Cabo San Lucas for at least the night and possibly longer. We finally got to our room (#1334) at 2 PM and we were pleased to see that it was clean and had a king-size bed and was not dumpy, old and musty like the Blanco room. On two occasions after housekeeping cleaned our room, we had to call for an extra washcloth since only one had been left in the room. Our reservation clearly had two people in our room so I dont know why housekeeping insisted on only leaving one washcloth. I also noticed that the rooms on either side of ours had Pueblo Bonito slippers in them but our room did not. Housekeeping obviously needs a checklist of things to do for each room in order to make sure that the correct Activities Schedule and number of washcloths are in each room and any other miscellaneous items are put in the room, too. We were also disappointed to find no drain plug or basin stopper for the bathroom sink. I needed to hand wash some clothing and when the sink doesnt hold water that makes it difficult. We made two calls requesting a stopper/sink plug, but were ultimately told that they didnt exist at Pacifica. However, a bucket was provided for our hand washing needs. We travel regularly and frequent many five-star hotels and resorts, and have seldom encountered any problems at all at other properties, let alone the long list of service failures we encountered at Pueblo Bonito Pacifica. We would not recommend this hotel." -Janet from Lees Summit, Missouri


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Traveler Posted: Pueblo Bonito Pacifica Review
Reviewed By: Lisa
From: Miami, Florida
Trip Date: Feb, 2007
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"This place is absolutely beautiful! With scents of soothing lavender I felt relaxed as soon as I walked in. However, as a frequent traveler, this resort seemed a little "off". The staff were overly friendly and became annoying. I was constantly asked for my room number....WIERD!!!! The owners home to left of the property was highy guarded; guests were not allowed to fully walk the beach due to the supposedly "turtle nesting". It seems as though the owner doesnt want people near his home and the guards are contstantly planted to keep you off his "public" beach. Our room had a fantastic view but, it was a little too small. The in-room coffee packets which are always complimentary in any other hotel Ive stayed in had a $4.00 sticker tag and the water bottle was $13.00 .... US dollars not Pesos!!!! They were even chintzy on replacing the toiletries. Yoga classes were not included; there were charges for all exercise classes. The spa treatments were some of the best Ive had. Room service was very good and a much cheaper alternative to the on-site restaurants. After traveling throughout Mexico, to me, Cabo is an extension of the States. I wouldn't recommend South Baja...lacking indigenous people and culture....too expensive!!!" - Lisa from Miami, Florida


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Traveler Posted: Pueblo Bonito Pacifica Review
Reviewed By: Kevin
From: Charlotte, NC
Trip Date: Feb, 2007
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"Check in was a problem from the get-go & they would not honor our room that I booked. I had a gift certificate for the spa. They said that they needed to see it in writing. I provided my receipt from Expedia, they still said no. This staff member was not friendly and could care less about my issue. Asked to talk with the manager, she was just about unfriendly as the clerk at the counter. So, as you can see I didn't get the room booked and/or the certificate. The next day, came back to our room at noon, room not cleaned not big issue, they will do it later. Came back at 4:30. Still nothing done. Called the front desk saying we need towels to take a shower for dinner and our room was still not cleaned. They brought two towels, apologized for missing our room but will come back after 6:00 PM. Came back at 9:30PM room was never touched. had to get the night manager (which was very nice I think they need to promote him up to permanent manager and get rid of that useless one they have in the daytime) involved to get our room cleaned. Finally after 10:15PM our room was clean. The next two days the room was cleaned on time. Here is my two cents on this place : - the rooms are just a glorified Holiday Inn. Two beds, TV, small bathroom, nothing to write home about - the grounds are OK, nothing earth shattering & pumped some odd music out thought-out the swim area. The smell of whatever the aroma was inside the hotel kind of made you ill - the pools were OK, nothing like the Hilton. If you got to the pool after 12 noon, hard to find a chair - couldn't swim in the ocean. Couldn't even walk the public beach. See the review dated Feb 13, 2007. The guards protecting the owners house down the beach was about ready to tackle you if you continued - I heard this hotel in nothing but a holding area for the time-share presentation that they will hit you with. You are also isolated & this is the last hotel in Cabo" - Kevin from Charlotte, North Carolina


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Traveler Posted: Pueblo Bonito Pacifica Review
Reviewed By: Lindsey
From: San Antonio, TX
Trip Date: April, 2006
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"Our stay was wonderful. The staff was extremely helpful. The Hotel was gorgeous, it was out of this world. The Pool area was great the drinks and food was wonderful also. The room was really nice and updated and It was a great experience. I highly recommend the beach massage, it's wonderful as well." - Lindsey from San Antonio, Texas


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