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Hotel Krystal Cancun

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Krystal Cancun Hotel

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Hotel Krystal Cancun Reviews

Hotel Krystal Cancun

Blvd Kukulkan - KM 9 Lotes 9 y 9 A
Cancun, Q.Roo MX, 77500 MX
Phone: +1-52-998-848-9800
Website: www.Krystal-Hotels.com
Rating: 4 Star
Rooms: 325
Floors: 8
Restaurants: 4
Category: Deluxe Hotel
Pools: 1
Fitness Center: Yes
Day Spa: Yes
Hotel Krystal Cancun Review

The Hotel Krystal Cancun is located at the far point of the Cancun hotel zone. Adjacent to the Hyatt Cancun, shopping, restaurants, night clubs and entertainment. The Krystal Cancun is known for is dining and nightlife. Bogart's fine dining in a Moroccan theme is famous. El Mortero for Mexican gourmet and Bulldog Cafe for casual fare are also very popular. Cristines Disco is one of the most popular dancing clubs in Cancun. The Krystal Cancun Hotel has a large pool, sun deck and swim up bar. The Krystal Cancun Hotel offers and all-inclusive option that includes buffet food and drinks. While the hotel is a decent moderate choice, the buffet food is a bit bland.

Facilities:
325 Rooms Floors, 1 large Pool, Childrens Pool Swim-up Bar, Jacuzzi, Lounge Chair & Beach Towel Service, 4 Restaurants, 3 Cocktail lounges, Room Service. Also Available for additional charge: Spa Services (appointment required), Fitness Center, Watersports, and Golf Nearby.

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Traveler Posted: Hotel Krystal Cancun Review
Reviewed By: Ravi
From: Edmonton, Alberta
Trip Date: December, 2013
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Hotel Krystal Cancun
"At the Krystal Cancun."
Ravi from Edmonton, Alberta

Remarks:
"We stayed at Krystal Resort from 2nd December to 7th December 2013. I found it as one of best place to stay. The staff has been very courteous and nice. Food was excellent. The beach was nice. It is just home away from home. All the facilities are at arms length. Only safe box was missing. Sale pitch was what one can expect. Chris is the best person as human being, as well as a salesman. We still miss it." - Ravi from Edmonton, Alberta


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Traveler Posted: Hotel Krystal Cancun Review
Reviewed By: Kathleen
From: Alexander, New York
Trip Date: January, 2013
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"We stayed at the resort from 1/2/13-1/9/13 and the only problem we had was being constantly hounded to buy into "extra" sightseeing ventures and membership plans. This happened from the moment we stepped into the lobby right up until our last day. We couldn't even go to dinner without being approached as they had staff strategically placed! The rooms (after waiting 3 hours to check in!) were kept very clean and the view was wonderful. The pool and grounds were spotless and the staff friendly and helpful. We were pleased to see continuous beach patrol. We dont recommend venturing too far down the strip after dark, as the locals are very aggressive in selling their wares. Overall, I would suggest to the hotel to back off on the sales pitch, we went there to relax, not to invest in a time share." - Kathleen from Alexander, New York


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Traveler Posted: Hotel Krystal Cancun Review
Reviewed By: Monika
From: Houston, Texas
Trip Date: May, 2012
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Hotel Krystal Cancun
"Saying good bye to Luis on my last day. I should have said : Auf Wiedersehen, because it means: I will see you again." - Monika from Houston, Texas

Remarks:
"I have been coming to this hotel since the mid 80's, when it was built. I am also a time-share member since 1992, which I bought not to rent it, but to enjoy a wonderful vacation every year at the most beautiful location in Cancun, i.e. the KRYSTAL. I have seen a lot of renovations over the years, the most recent was the addition of balconies to Tower A, which is a great improvement being able to sit outside and enjoy the beautiful view. Patricia, who is the concierge in the Krystal Club, is a great asset to this hotel. If you have a problem, she will go out of her way to fix it. Her young assistant "Luis" does a good job in the morning hours for breakfast. I know most of the waiters, like Balam, German, Venusciano, Asterio, Fernando, because they have been there for many years and give excellent service. I also have to mention Alfredo, the Mgr. of Aquamarina. He always has a smile on his face and, whatever you ask for, he will make it possible. All the bartenders work very hard and do a great job fixing your drinks. I know Jorge, Manuel, Roberto, Xavier, Juan and Miguel. I usually sit a the Lobby Bar and I was so glad that they finally have some LIVE MUSIC again, which I have been asking for a long time. In the 1980s they had two bands playing until midnight. Since I am older now, I enjoy some entertainment at the hotel, because I no longer desire the loud nightclub scene. I shared some old pictures with the staff and they enjoyed looking at their co-workers, when they were younger and without some grey hair, like Ernesto, the Room Mgr. and Rafael, the bell boy. I have one suggestion: Please, install some ice-machines on each floor so you do not have to call Room Service every time you want a cold drink. I had the pleasure of meeting the General Manager, Sr. Jose Luis. He is new at this hotel and I am sure he will do his best to make all the guests welcome. I am looking forward to returning to my second family and my home away from home, which is the Krystal in about 6 months. " - Monika from Houston, Texas


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Traveler Posted: Hotel Krystal Cancun Review
Reviewed By: Geri
From: Aitkin, Minnesota
Trip Date: February, 2012
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"The ceiling leaked. The patio sliding door didn't lock. Our phone didn't work. The front desk was rude. Very noisey. Never went in the dinning rooms as we didn't get any information on them and no map of the hotel. Never again!" - Geri from Aitkin, Minnesota


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Traveler Posted: Hotel Krystal Cancun Review
Reviewed By: Enrique and Blanca
From: El Paso,, Texas
Trip Date: September, 2011
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"This is the third time we stayed in this hotel for a 2 week vacation. We stayed in the newer section of the hotel were all rooms have a wonderful beach front view with terrace. Just stay away from the old hotel area. Rooms are old and need restoration. Most of the staff were friendly and nice. A special recognition to the restaurant waiters Venustiano and Asterio, which were very friendly, helpful and provided us a first class service. If you stay in this hotel, we recommend to ask for these 2 great people. Just stay away from the time-share presentations and your stay will be nice and pleasent." - Enrique and Blanca from El Paso, Texas


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Traveler Posted: Hotel Krystal Cancun Review
Reviewed By: Tim and Jennifer
From: Dallas, Texas
Trip Date: July, 2011
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"As members of Krystal Cancun, we were given a room in the oldest part of the hotel. We were in Tower A on the sixth floor. There is no balcony and the window had to be forced open (which they did fix after we complained) The room was dirty when we arrived. The floor was gritty with sand, the shower door was covered in soap scum, there was a strong mildew odor and stains on the sheets. The room in general is in desperate need of renovation. The walls are chipped and stained, the mirrors are scratched, and the furniture is all worn and faded. There is a coffee pot, blender, microwave and small refrigerator in the room, but they will not provide any coffee or bottled water. So it apparently is just for decoration. We purchased the all-inclusive package which is an additional cost above the normal hotel fees. The staff here seems horribly confused as to what is included and what is not included. You would get a different answer depending upon who you asked. We had to physically take the paper and show the staff that what we were requesting was indeed included in the package. Customer service in non-existent. If you decide that you want a soda pop during breakfast you cannot have it because the bar does not open until 11:00am and they apparently do not have access to soda pop if the bar isn't open. The mindset here at Krystal is that you are here at their convenience and unless you are a potential time-share buyer. You are a bother to them. Krystal boasts of having three bars, which they do. What they don't tell you is that two of the bars are only open until 5pm and the main lobby bar is only open until 11pm and it only has one bartender working. It is common to have customers waiting at least 20 minutes to get a drink. The bartender who was working there was Luis, and in all fairness he was truly busting his butt and doing the best that one man could do. Overall, I don't think that we could have been more disappointed with our stay at Krystal and we plan to never come back here." - Tim and Jennifer from Dallas, Texas


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Traveler Posted: Hotel Krystal Cancun Review
Reviewed By: Katherine
From: Silver Spring, Maryland
Trip Date: July, 2011
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"We purchased 5 days/4 nights and extended another 4 days because the resort just sounded so wonderful and we made it all inclusive! Well..we get there and they put us in the old bldg in a dirty room..windows/floors dirty, toilet overflowed,sliding glass door latch was about to fall off. We were very upset. They moved us to a new room..that night Disco music blared from 11pm-4am. No sleep. We called to complain and they said they would try and find us another room for the next night. We attended the timeshare presentation and our rep said he would make sure we got in the new tower..Liars..they are all liars. We decided that we were not going to stay in this so called resort more than we had to. We cancelled the 4 additional days. We had to pay outrageous price to change our airline tickets but who cares,we were not about to pay $240 a night for another 4 nights in a Motel 6 type hotel room. The manager told us the blaring music was just something they had on Tuesdays..but on Thursday night at midnight we were awoken to screaming Mexican music. Everyone lies at this hotel. Well..for what you pay, you should have a first quality upscale resort, but this is not it. All-inclusive is a joke too...watered down drinks and soft drinks, buffet food in the morning is not hot. The beach is beautiful but if you are planning to go to Cancun, do not stay here. It's a rip off. No one cares." - Katherine from Silver Spring, Maryland


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Traveler Posted: Hotel Krystal Cancun Review
Reviewed By: Leslie
From: Kingston, Pennsylvania
Trip Date: June, 2011
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"We, fortunately did not stay at the Krystal in Cancun. But we did get roped in at the airport to go to the "time-share" that supposedly isn't a time-share sales briefing. The very nice gentleman in the airport that pulled us aside had offered discounted tickets to XCARET w/ swimming with the doplhins included...My 9 year old daughter wanted to do this and the offer was too good to pass up...We agreed to get picked up from our hotel in Riviera Maya to Cacun to go to the "90" minute briefing. They offered us a breakfast in which another "PR" person sat with us through the sub standard breakfast and asked us questions about our vacationing habits. We were finally given a tour of the place...in which I wasn't at all impressed. We were staying at a 5-plus star and the Krystal looks like a 3-star...we were then handed off to a saleman, who tried to strong arm us into buying a time-share, that he said wasn't really a time-share. It sounded way too good!! But when I told him that it would take more than sitting with a salesman to sign over 13,000 dollars..and I'd like to do a little research, he became irrate..telling me to look and him as he spoke. The more I declined the harder he came at me..finally defeated, he then passed me onto the ex-NFL kicker...who tried to sell me!! I turned him down, and yet another older Mexican gent...tried to sell.. We were there for 4-hours and felt horrible.. I wanted to die!! It was so awful...I will; never go to another time-share briefing for the rest of my life! That was the first and the last for me. We did get our tickets for a discounted rate..but it wasn't worth the aggravation...Stay AWAY from Krystal!" - Leslie from Kingston, Pennsylvania


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Traveler Posted: Hotel Krystal Cancun Review
Reviewed By: Billion Dollar Baby
From: New York City, N.Y.
Trip Date: May, 2011
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Hotel Krystal Cancun
"Balcony View from the Krystal Cancun"
- Billion Dollar Baby from New York City, N.Y

Remarks:
"I'm not sure where to start with this one, because this was really unbelievable. I have never experienced such bad customer service. I have been to Mexico before, to San Lucas, Cabo actually and had a wonderful experience so naturally, I was expecting the same outstanding customer service, and stay. We arrived to the hotel and checked in. It was supposed to be two guests staying in a DOUBLE CLUB room, not a couple. I booked DIRECTLY with the hotel. We arrived and they told us that we only have 1-bed in our room. We were furious about that. IRATE!! We didn't get what we paid for! On top of that, we were expecting a "private check-in" which is suppose to come with the club rooms. There were other guests complaining about the situation too. Four guys with one king bed. Three Women with one king bed. It was just one big ghetto mess. Nobody got what they had booked!! I suggested to them that if you can't give us what we booked, how can you accommodate us? They said nothing! They did not care about the hotel's reputation! The guy Victor was extremely rude. He said go to another hotel! How rude of these people. What they do is illegal. You book something and you get something else. I can understand if we booked thru a third party and the reservation got messed up but we booked DIRECTLY WITH THEM! After disputing for 4 hours we had no choice but to take the so called "club room" with ONE bed. We were finally sent to the "private club room check in" and Patricia could not even assist us. She was another bold face liar. She told us that we could use the minibar in the room. Next thing you know when we check out, we have a BILL!! We finally get to our room. I must say the view was amazing though. The elevators are super slow. Room Service, we probably called in 20 times and let it ring forever. They just don't pick up! The pool was nice and clean at first but by night time, there's cups and everything floating around. The food was blah, nothing spectacular. The drinks were watered down. This place is really like a Motel 6, I could not believe anything was "luxurious" about this place. The shower head had no pressure. They do not give you any wash cloths. The pool lobby by the elevator had garbage all around. There was no wi-fi, which was supposed to be included with the "all-inclusive." They claim it was down. Really? For 5 days straight! On top of that we all got sick! Coughing, Sore Throat, Bloody Mucus, we went to the doctor and they said that it could be that the hotel AC vents were not clean. That's how we got our viral infection. I relied on Trip Advisior to book this hotel. At first, all the reviews were positive and we were looking forward to this trip. This hotel really makes me never want to go to Cancun if this is what I'm supposed to expect the wrong room, germs everywhere and a viral infection. DO NOT STAY HERE! I repeat DO NOT STAY HERE! Even if its $1 a night. This is coming from a person who prides themselves at staying at luxurious places! The staff is rude and unfriendly, ungrateful. When we finally received our food from room service, of course we were going to tip the man; He already has his hands out! Like dude WAIT! Also, be careful at night, there are a bunch of trannies parading in front of the hotel. YES TRANNIES! On top of that, little kids harassing you to buy bracelets. Why would you want to go through that EVERY NIGHT! - " - Billion Dollar Baby from New York City, N.Y.


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Traveler Posted: Hotel Krystal Cancun Review
Reviewed By: Joanne
From: Snohomish, Washington
Trip Date: February, 2011
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"The hotel has two towers. The newer one is OK, but the older one is really bad. The food was plentiful but overpriced and not good. The pool and beach were OK, but crowded. We came back from outings three nights in a row and found that our room key cards would not work so we went down to the front desk to get them reprogrammed. They never told us why they kept malfunctioning. We needed housekeeping to send someone up one night to open a connecting door between our rooms that had closed on its own. It took three calls and over two hours to get someone to come to our room and fix it. Whatever you do, don't go to their vacation club presentation. They make all sorts of fraudulent promises and do a very hard-sell. When they realize that you aren't interested in a time-share program they try to sell their "vacation club" program. Don't believe them. It's all lies and paperwork that turns out to be non-binding. When the dust settles and you get home, you discover it is really an overpriced time-share. My salesperson Andrew, was particularly bad. He answered each question with lies and was very convincing. Beware! " - Joanne from Snohomish, Washington


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Traveler Posted: Hotel Krystal Cancun Review
Reviewed By: Joyce
From: Langhorne, PA
Trip Date: March, 2010
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"It was the worst vacation I ever had. I happen to be an owner (Time-Share) not a Hotel Guest which is important in the way I was treated. The rooms are fairly nice but definitely need to be upgraded. The towels are like sand paper and need to be replaced ASAP. No DVC player and very few TV channels. But the worst of it all was money and my credit card was stolen out of the safe by one of the maids which were the only people who entered my room according to the video tape. I spoke to the head of the hotel who was the most rude, obnoxious person I have ever met. He could have cared less about the incident and said the Hotel is not responsible at all. All valuables he said have to be locked up. You can't lock up a whole room I told him.!! If a pair of pants is left on the bed for example and money is taken out of the pocket by the MAIDS the Hotel is not responsible SO HE SAID. Other people had money taken that week from their rooms as well. SO I AM SUGGESTING NEVER STAY IN THAT HOTEL EVER. MANAGEMENT STINKS!!" - Joyce from Langhorne, Pennsylvania


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Traveler Posted: Hotel Krystal Cancun Review
Reviewed By: Danny
From: Atlanta, GA
Trip Date: Feb, 2010
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"While there were a lot of choices for food, most of the dishes were of very poor quality. The room had lower than usual amenities and when there were problems. It took 3 calls and 6 hours to get someone up to fix the problems. No entertainment was provided at this hotel at all during our stay. Service was really poor in the restaurants. We had to flag down a server to get anything and very seldom did they come to the table to see if we needed anything. The only good thing about our stay was the price, but we had to attend a very pushy 2 hour+ time-share. " - Danny from Atlanta, Georgia


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Traveler Posted: Hotel Krystal Cancun Review
Reviewed By: Greg
From: Kansas City, MO
Trip Date: Jan, 2010
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"The Krystal Cancun was very nice. All of the employees were great. The food was good and the beach was great.

My problem is with the vacation club people. In order to cut our cost we sat through a couple of hours with them. WHATEVER YOU DO DO NOT GIVE THEM ANY CREDIT CARD INFORMATION!!!!!! They will put through a large charge that you did not agree to and now you have to take the rest of your vacation plus extra time once you are home to get your money back. Just be careful and have a great time." - Greg from Kansas City, Missouri


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Traveler Posted: Hotel Krystal Cancun Review
Reviewed By: Mariela
From: Elgin, Illinois
Trip Date: March, 2008
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"The time-share presentation is all LIES. They promise you a lot of good things that never happen. BAD BAD BAD" - Mariela from Elgin, Illinois


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Traveler Posted: Hotel Krystal Cancun Review
Reviewed By: Christine
From: Wantagh, New York
Trip Date: Feb, 2008
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"Went to your hotel in February and had the most amazing time. Drinks and service amazing. Just didn't like the Mexican restaurant in hotel. Made all of us sick. Other than that, I would go there anytime to stay again. I give it 5-stars." - Christine from Wantagh, N.Y.


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Traveler Posted: Hotel Krystal Cancun Review
Reviewed By: Lena
From: Dallas, Texas
Trip Date: August, 2007
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"Although, we did not stay at this hotel, we were interested in hearing what they had to offer about their Resort. Everything sound good at the time, so we purchased time share through Krystal. Later to find out that everything we were told, turned out to be a lie!!! We were told if we didnt use our week, they would rent it out and we would get paid...NEVER happened!! We feel cheated that they took our money and we got nothing in return!!!! Nor have they contacted us since the purchase!" - Lena from Dallas, Texas


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Traveler Posted: Hotel Krystal Cancun Review
Reviewed By: Cindy
From: Breaux Bridge, LA
Trip Date: June, 2007
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"We didnt stay at the resort but went into the time-share meeting. UNDER NO CIRCUMSTANCES go to these meetings, because everything they tell you is a lie. We were told they would rent our timeshare if we didnt use it. NEVER HAPPENED!!! They told us they would purchase our time-share that we already had from us. NEVER HAPPENED!!!! We have never received one penny from these guys as we were told. So don't buy into these timeshares!!" - Cindy from Breaux Bridge, Louisiana


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