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Kaanapali Beach Club


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Kaanapali Beach Club

Kaanapali Beach Club

104 Kaanapali Shores Place
Lahaina, Maui Hawaii, 96761
Phone: 1-808-661-2000
Website: www.DiamondResorts.com
Rating: 3+ Star
Rooms: 413
Floors: 12
Restaurants: 1
Category: Hotel/Condo
Pools: 1-Large
Fitness Center: Yes
Day Spa: Yes
Kaanapali Beach Club

The Kaanapali Beach Club (formerly the popular Embassy Suites Maui) is now a time-share resort. They offer a few rooms for general reservations, primarily to present the property to prospective time-share buyers like you. The Kaanapali Beach Club offers 1 bedroom mini-suite accommodations. The comfort of the units is the attraction. The rooms have separate bedrooms, large screen entertainment centers, wet-bar, and microwave ovens. The pool is a big attraction of the resorts. The huge pool has a fun water slide which is fun for the kids.

The Kaanapali Beach Club is currently updating the units for private ownership, so contruction is taking place. The transition has been somewhat smooth, however certain aspects of the operations still need to be worked out.

Facilities:
413 mini-suites, 12 Floors, Air conditioning, 1 Acre Pool, Jacuzzi, Restaurant & Bar, Exercise Room, Sauna

This is a time-share resort. You will receive the "pitch" for ownership


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Traveler Posted: Kaanapali Beach Club Review
Reviewed By: Ted
From: Vancouver Island, B.C.
Trip Date: December, 2013
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"Great location. Very frustrating check-in. The process put me off at this resort. Location is great. Stayed in two units. First on was very dated and above building A/C units. Very noisy and fumes were bad. Second unit was nicely refurbished and nicer. Pool and beach were the selling features of this resort. Staff were good except for check-in." - Ted from Vancouver Island, British Columbia


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Traveler Posted: Kaanapali Beach Club Review
Reviewed By: Steven
From: Astoria, Oregon
Trip Date: December, 2011
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"I stayed at this hotel/times-hare condo for a week and found it a drab of a place! The other surrounding hotels are much happier and the hotels are more modern. This is a run downed, unkept, dark and dank environment. No aloha spirit there! I enjoyed the beautiful island and all the outside activities the island has to offer but at the end of the day this hotel made my vacation seem like I was staying at the local Super 8. I do not recommend wasting your money or time. A quaint BandB would have been more accomodating and relaxing and a better Maui vacation experience." - Steven from Astoria, Oregon


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Traveler Posted: Kaanapali Beach Club Review
Reviewed By: Heather
From: Salem, Oregon
Trip Date: December, 2011
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"I found the room accomodations to be adequate and comfy but the staff and processes of staying there are inconvenient and annoying. We came across road blocks around every corner with this company! When we asked for butter pats for our meal, they charged us an extra 25 cents per pat of butter! This seems ludicrous to me! They did not replace and provide more coffee filters in our room, we had to buy those too. The housekeeping staff kept walking in on us. The last morning we were there prior to our check-out time to see if we had left yet. The pool is very cold and the hot tub is extremely small and always seems to be packed, so using it was very difficult. We had our wedding reception in the hotels restaurant but experienced much difficulty there with accommodating the 17 people in our party, wanting to charge us rental fees to eat in their dining room, and the manager told us that though they would serve us there "you wont get the same amount of service because our waiters will be busy with other tables and cant focus only on you and your group." He was argumentative and rude, even telling us at one point that we could take our business elsewhere and "that was fine" by him. The halls are grouted tile so you wake up very early (5:00am) to the sound of carts being wheeled down the halls, clanging and banging. Our "ocean-view room" was partially right....it looked directly onto the backside of its neighboring property and if you looked to the left, you could see some ocean. The worst part is the sales pitch from the time-share staff. Brutal. So glad we got out after an hour and a half!" - Heather from Salem, Oregon


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Traveler Posted: Kaanapali Beach Club Review
Reviewed By: Jud
From: Seattle, Wash.
Trip Date: Feb, 2010
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Kaanapali Beach Club Maui Pool Area
"Kaanapali Beach Club Pool at Night"
Jud from Seattle, Washington
Remarks:
"We were very happy with our recent stay at KBC. The room was large and clean. The staff was friendly and helpful (with a couple minor exceptions - more later). The pool is big with lots of seating. Beach is wonderful but there was a lot of loose coral rolling around, banging into our ankles. The room has a partial kitchen (no stove/oven) and with the toaster, blender, fry pan and dishwasher. We could handle breakfast, lunch and snacks. On-site BBQs were great for grilling. Theres a grocery a block away. Bed was comfortable. Bathroom was huge. Balcony had a great view. My only complaint would be that the TV reception was fuzzy. Probably just a loose cable connection but we didn't go there to watch TV anyway. There's coin-op laundry on even floors. My only complaints on the staff were with a mix-up on the housekeeping schedule and with the time-share presentation. The presentation itself wasnt all that bad - the usual arm-twisting and emotional blackmail. But if you can say "No" and hold your ground you'll be fine. What I didn't like was that they take a "deposit" for $75 on your credit card when you sign up and you don't get it back until the thing is over. But the rewards were gift certificates that were good at a bunch of places all over the island, which was pretty cool. And the housekeeping thing was because we were there 10 days and the schedule is built for 7 - threw their computer into a fit. Not a big deal but it took 4 phone calls to get them to send somebody up to vaccuum. Otherwise, they were pleasant and helpful just as you would expect from a high-quality resort. They do have two restaurants open - one snack bar type and one larger menu out of the bar. And within walking distance by the grocery there are 3-4 restaurants including pizza and a Mexican place. There's a breakfast buffet but it was a little spendy so we never tried it. Looked good. All-in-all, we would go back. We might even consider buying a time-share." - Jud from Seattle, Washington


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Traveler Posted: Kaanapali Beach Club Review
Reviewed By: Mary
From: Fresno, Calif.
Trip Date: Sept, 2009
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"Stayed there previously years ago and had a wonderful time so we decided to do the time share presentation this year when we went to Maui. I will never ever purchase a time share there. They no longer serve breakfast. Time-share people thought we were perfect candidates for a time-share and refused to let us leave, even after I told them repeatedly that I wanted to think about whether to purchase and where. It felt as if we were falsely imprisoned. The sad thing for them is that we will purchase somewhere eventually, but not with them. Before we were finally released by the time-share people, the manager of the time-share presentation was so rude to us it was unbelievable. " - Mary from Fresno, Calif.


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Traveler Posted: Kaanapali Beach Club Review
Reviewed By: Frank
From: Elk Grove, Calif.
Trip Date: March, 2009
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"As long-time timeshare owners at the KBC, we could not help but notice how things have rapidly gone downhill since Diamond Resorts took over. This website lists the KBC as having 5 restaurants (boxed area above the reviews) and then 2 restaurants further on down, in the narrative describing the resort. In reality, there is only 1 and it is a fast food, snack bar type grill. Diamond has done away with the amenities that made this a "gold crown" resort since they took over. First off, they stopped the manager's cocktail reception (free drinks from 4 to 6 pm every evening) as well as the breakfast buffet. This year they did away with the on-site restaurant which is closed and boarded up. In addition, the management has seen fit to do away with the maids daily pick-up of the trash/garbage in the rooms. As a result, guests bag or box it up and deposit in the hallways. Tacky, real tacky for a "class" resort. Our stay this March was marred by a FLEA INFESTATION in our room. We found several rather large fleas crawling on us as we sat on the furniture and they were also found on the drapes. We brought the problem to the attention of the front desk and was advised that the room would be "treated" during our stay. This never happened. Nothing was ever done and we continued finding fleas throughout the remainder of our stay. In a phone call response to a letter I wrote to the CEO, an employee in the corporate offices advised that what I found in our room were "seasonal fruitflies" and not fleas. Needless to say, I had nothing more to say to her after she had just insulted my intelligence by telling me that I didn't know the difference between a flea and a fruitfly! It is obvious to me that Diamond Resorts is more interested in their net profit than providing good accommodations as well as good customer service. FYI: The one and only swimming pool at the resort will be shut down for repairs beginning April 20, 2009, for at least 2 months." - Frank from Elk Grove, Calif.


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Traveler Posted: Kaanapali Beach Club Review
Reviewed By: Jen
From: Dayton, Ohio
Trip Date: March, 2008
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"I was pleasantly surprised by the hotel when we arrived. We have stayed at many hingher rated hotles but the room was very clean and nice, Our kids loved the pool, we were there during spring break and it was not to busy in the pool.I thought it was a good value" - Jen from Dayton, Ohio


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Traveler Posted: Kaanapali Beach Club Review
Reviewed By: John
From: Ft. Collins, Col.
Trip Date: March, 2008
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"Hotel is a wonderful place to stay, close to the beach, great breakfast and great staff. Very nice stay." - John from Ft. Collins, Colorado


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Traveler Posted: Kaanapali Beach Club Review
Reviewed By: Lane
From: Seattle, Wash.
Trip Date: Jan, 2008
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"We loved this resort! Very friendly and helpful staff. Buffet breakfast was included, and was delicious. Huge variety and custom made omlets. Cover your food with a napkin if you get up from the table, the little sparrows fly in and eat your breakfast otherwise! I loved it! We saw whale spouts from the restaurant and rainbows many times. The pool is wonderful, the lounges have cushions! The suites are so large, and its great having a bedroom separate from the living area. There was a large plasma tv in each room too. Each room has a glass door leading to the patio. We loved the full-sizes refrigerator, sink, microwave, etc. The grocery across the street is convenient and nice for buying drinks, ice cream,etc. The snack bar by the pool is great also. We could get a kids cheesburger and fries for $2.00! And it was a good juicy cooked to order burger too." - Lane from Seattle, Washington


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