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Holland America Cruise Line Reviews



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Holland America Cruise Line Reviews

Holland America Line

300 Elliott Ave West
Seattle, Washington 98119
Phone: 1-877-932-4259
Ships: 14
Category: Deluxe
Alaska Cruises
Europe Cruises
Avg Dining Rooms: 3
Health Clubs: Yes
Day Spas: Yes
Unique Feature: Culinary Academy
Here's our Holland America Cruise Review


Holland America Line Princendam Holland America Line Maasdam


Holland America Lineis synonymous with quality. The moment you board the ship, you will notice the fine woodwork and old world appointments. Holland America started it all back in 1850 sailing tall ships from Denmark to New York. Still one of the finest cruise lines in the world. Their popularity with the more deluxe cruiser stems from their commitment to the guest experience. While the service onboard is legendary for quality, the guest activities are also a reason for Holland America' s high occupancy rates.

The recently completed Signature of Excellence enhancements include the onboard culinary school sponsored by Food & Wine Magazine. The Greenhouse Spa is a complete spa at sea. Sterling' s Steakhouse fine dining restaurants have won awards by the Wine Spectator. The ships are breathtaking. Their dark blue hulls stand out from the rest of the ships and for good reason. Holland America stands out from the rest. Holland America Line offers world cruising. Many South America, Antarctica, European and Mediterranean cruises in addition to South Pacific, Tahiti and Australia cruises. Holland America Line o0ffers 7 and 10 day Caribbean cruises, 10 and 14 day Panama Canal Cruises, 7 and 8 day Mexico Cruises, 7 and 10 day Alaska Cruises during the Summer months. .




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Traveler Posted Holland America Cruise Line Review
Reviewed By: Adam
From: Cleveland, Tennessee
Trip Date: July, 2012
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Cruise Line: Holland America Line
Ship: Westerdam

Remarks:
"This was the worst cruise Ive been on by far. Ever since being acquired by Carnival, Holland-America line has been steadily declining. This was my second HAL cruise. 6 years ago, I cruised on the Veendam and had a wonderful experience. ALOT has changed since then. When Carnival "updated" the ship in 2010, they removed most of the common areas from the 9th deck. The library and internet center were moved to the Crows nest. The movie theatre was removed entirely and movie showings were in the Queens Lounge, deck 2, which was very inadequate given the number of people on the ship. All of this was done in order to make room for more staterooms on the 9th deck. So instead of carrying 1500 passengers like the ship used to, it now carried close to 2000. The ship was very crowded. The first night we went to dinner in the Vista dining room, we were made to wait 45 minutes before being seated. Once seated, I noticed at least half of the tables in the dining room were open, yet hundreds of people were still waiting to be seated. It became very apparent that the ship was understaffed. Lines in the Lido restaurant were ridiculously long. Service overall was terrible. There simply were not enough staff to take care of the number of passengers. It was very obvious to me that the staff were not happy, probably due to being overworked. When you called room service, it would take at least 45 minutes for someone to show up. In typical Carnival tradition, I felt like HAL was nickel and diming us the entire cruise. You want popcorn with your in room movie, sure, it will be $5. They even started charging $20 per passenger for carrying your bags off the ship at the end of the cruise. Hotel service charges were tacked onto the bill for each person staying in a cabin (they used to charge one service charge per cabin, regardless of number of guests) Shore excursions were ridiculously overpriced. For example, 6 years ago, we went whale watching in Juneau for $40 per person. It now costs $140 per person to book on the ship. Need internet access? That will be 75 cents per minute plus a $3.95 activation fee. The majority of the ships activities each day were designed around the idea of selling your something(art, jewelry, etc.) And then there were the little things we noticed. No more ice sculptures. No more fresh fruit in your stateroom basket. No more chocolate extravaganza. I guess those activities were affecting the bottom line. The food was mediocre at best. The food in the lido was okay if you could tolerate the long lines. The main dining room food was very disappointed, with some nights verging on being edible. One night, I tried 10 different options from the menu in an attempt to find something decent. I gave up and ordered a hamburger from the stateroom. When the hamburger arrived, you could hardly recognize it as such. It was burnt beyond recognition. We noticed that our time in port was much shorter as compared to six years ago. Then we discovered the cause. HAL has decreased energy consumption by 10 percent in the last 4 years. Now, they will tell you that it is all in the name of "going green" and being environmentally friendly, but in reality it is all about the money. By slowing the ships down, they save alot of money in fuel costs. Also, the shops onboard have to be closed while in port. If the shops are closed, they cant sell you something, and they would rather you spend your money on the ship rather than at the port. So spending more time at sea helps accomplish that goal. This was our last Holland-America cruise. We will now be trying Celebrity or Reagent. It is sad that Carnival has ruined what was once possibly the finest cruise line around." - Adam from Cleveland, Tennessee


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Traveler Posted Holland America Cruise Line Review
Reviewed By: Dan
From: Los Angeles, California
Trip Date: July, 2011
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Cruise Line: Holland America Line
Ship: Westerdam

Remarks:
"Food was terrible at dinner time. Sauces were bland and/or tasted weird. More than 20 times I found dishes that were dirty (lipstick on glasses/cups, poorly washed dishes of all types). I notified several people in the dining areas about this, but the problem was still there on the last day of the cruise. I also notified the front desk about this, but they argued with me and did nothing to solve the problem. The ship looks nice, but everything else that comes with it falls short. I've been on several cruises with other cruise lines and without a doubt Holland America has the worst food, the dirtiest dishes and it's not a fun ship to be on when sailing." - Dan from Los Angeles, California


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Traveler Posted Holland America Cruise Line Review
Reviewed By: Caroline
From: Vancouver, B.C. Canada
Trip Date: May, 2011
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Cruise Line: Holland America Line
Ship: Rotterdam

Remarks:
"Our cabin had not been cleaned when we boarded. The linens on the beds were stained and there was food on the floor and crumbs on the table and sofa. The tablecloth in the dining room had fresh stains on it. There was no heat anywhere onboard. We had to ask for extra blankets. People at our table in the Rotterdam Dining area were unable to finish their dinner as it was too cold to sit and eat. Service was slow and waiters had to be called. This was my fourth cruise with HA. I have never experienced anything this poorly done. The entire ship seemed unorganized."
- Caroline from Vancouver, British Columbia, Canada


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Review Posted by Proffesional Travel Agent: Lovell at CE AIR TRAVEL
Reviewed By: Lovell
From: Kansas City, Missouri
Trip Date: February, 2010
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Remarks:
"Wonderful time with my husband and "grown" daughter. I recommend Holland America Cruise line to anyone who wants a relaxing get away and see different sights in every port. I am a travel agent and have taken many cruises and Holland America is among my favorites!"

Contact me to discuss cruise vacations...Service is my business.
Lovell Cossins - CEAir Travel
Website: www.CEAAirTravel.com/    /    Email: lcossins@ceairtravel.com


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