Hilton Waikoloa Village

Remarks:
"We came here after an offer from Hilton while booking another hotel room. What a huge mistake. The rooms were up to the standard of a bad Ramada Inn or maybe Best Western. They do have SOME nice suites that you might get if you have the stamina to walk around the 64 acre property looking at rooms and chasing down management for THREE HOURS before they show you the good room. I mean over three hours, but I will round down. Since I was coming from another island, I wanted to do my laundry, as they had two launderettes. The one by us had three washers, two of which were so filthy dirty that you wouldnt want to wash anything in there you plan to wear. I'm serious, I'm not that picky, but the dirt was THICK and it wiped off so easy, they just dont clean them at all. The third was so completely clean, as if it were never used in the time the other two were covered in layers of dirt (that wipe off with a tissue...it wasnt staining, just old old dirt.) The completely clean one had old signs on it that said "out of order"...there was old tape adhesive where the stickers had been there so long they were replaced. I wondered about this, so I tried to use the washer, and it WORKED. The employees were just blocking it off so they could use it I guess. There is no real beach, you cant swim into the ocean here because of the big sharp lava rocks. There are huge planters outside next to the balconies, sort of on the balconies, but most of them have been emptied, with only some debris and irrigation tubing sticking out of them, some have dandelions or whatever happens to be there. There is hardly anything for many miles around this hotel, except old lava and some VERY corporate shops, such as Macaroni grill, etc. Dont look for anything authentically hawaiian." - Tom from Santa Monica, Calif.

Stayed at the Hilton Waikoloa Village ?

Remarks:
"I have one major complaint and that is with the spa. For a day spa, they did not offer much in the way of facilities and amenities. First the robe and slippers in the locker I was assigned were very large. I tried to exchange them for smaller sizes but after waiting 10 minutes for the receptionist to come back, I gave up and kept what I had. During the next hour, no one came in to clean up the used towels left by previous guests, the hair dryers were never put away. It was disgusting. To make matters worse, I opened the filter to the spa and although there was a chlorine tablet, the water was filty; therefore, I couldn't enjoy the spa and was left with a wet or dry steam room for the rest of the day. I did very much enjoy the 50 minute massage. In returning to the spa area, it was good to see someone finally cleaning up the areas. I went to take a shower and put a shower cap on and notice there were ants on the tray holding the shower caps so decided not to use a shower cap at all. Again, I found this to be disgusting. After blow drying my hair, I found only a very small barreled curling iron which cannot be used with long hair. There were no flat irons, tooth brushes, toothpaste, etc. I was very disappointed considering the Hilton Hotel is so beautiful." - Diane from Cocoa, Florida

Stayed at the Hilton Waikoloa Village ?

Remarks:
"Friends checking-in were told that the Hilton Honors Diamond "doesn't mean anything." Well it means that you have spent more than $75,000. at Hilton Hotels! You will never get your requested room so don't expect it. If you get a room finally the first thing to do is make a list of everything missing and/or not working then phone it all in to the service department at once. We have NEVER been in a Hilton hotel that did not furnish a coffee maker! This was another first. So make that list and ask for coffee pot, hangers, menu etc. The housekeeping and maintainance staff are all very nice and considerate. The only plus we found here, the employees AFTER the experience with the rude people working at the Hilton Honors desk. Plan to spend a minimum of $100. per day per person to eat. 1 Hamburger, French Fries, side salad and a coke = $50.00. If you are used to excellence in 5 star hotels you would be best to stay some place else. This one is not Conrad Hilton standards at all! Hilton Hotels Hawaii didn't used to be this way. What a shame. Stay in some other beach hotel where they appreciate their guests." - "M" from Fayetteville, Ark.

Stayed at the Hilton Waikoloa Village ?

Remarks:
"Good pool for the kids, zero beach (sharp volcanic rock only) and EVERYTHING is super expensive. The food is average at best with the Japanese restaurant smelling like bad fish from a block away. It felt like being trapped at a Hawaian nightmare. Disneyworld. Luau is very average for the islands. They charge you $16/day for internet and $45/day for a portable cot. Valet parking is $20/day and self park is $12/day and is a hike from the hotel. We ended up dining at the Mauna Lani and going to the beach at the Mauna Kea. The real assets are the two pools with water slides and the Dolphin Quest (you can swim with the dolphins).....in a group for $250/person! I won't go back except maybe to swim in the pools. Hopefully the Mauna Kea will be opened back up this year. It seemed like the only people having fun were all the Japanese tourists. Room price is $250/day which is cheap, but it's all about the bait and switch. Once they have you there it's all about getting every last dime out of you. You're better off renting an apartment and going to Waimea to buy your food and drinks. This place is a wolf in sheeps clothing, don't bother" - Jack from Los Angeles, California

Stayed at the Hilton Waikoloa Village ?

Remarks:
"The place is way way too expensive, food is so so but the wait and service is beyond poor. The staff and management treat the resorts animals like they are lawn orniments. Stay away, stay far away from this place if you care about animals or a good vacation for your family." - Andrea from San Diego, California

Stayed at the Hilton Waikoloa Village ?

Remarks:
"It is a risky property highly variable. Room decor was okay and the rooms were spacious - however some low floor rooms can be in horrible locations with a view of a grass burm. We had to move twice to find an acceptable room. Hotel is understaffed and therfore service is poor. Pool temperature is COLD. No food or beverage service at pool. Resort has a lagoon - not a real beach. Food and beverage prices are expensive, unfortunately quality is only moderate and service is poor. Had a complaint and was greated by an angry manager - he had a bad attitude." - Raymond from Danville, California

Stayed at the Hilton Waikoloa Village ?

Remarks:
"Overall our stay was very nice, the rooms were nice and comfortable, the quality of the food was not up to expected standards and a bit over priced." - Shana from Pearl City, Hawaii

Stayed at the Hilton Waikoloa Village ?

Remarks:
"This was one of the most beautiful resorts we have stayed in. Loved swimming with the Dolphins." - Gayle from Moore, Oklahoma

Stayed at the Hilton Waikoloa Village ?