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Hilton Hawaiian Village

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Hilton Hawaiian Village Waikiki

Hilton Hawaiian Village

2005 Kalia
Honolulu, Oahu, HI 96815
Phone: 1-808-949-4321
Website: www.HiltonHawaiianVillage.com
Rating: 5 Star
Rooms: 2860
Floors: 31
Restaurants: 8
Category: Deluxe Hotel
Pools: 5
Fitness Center: Yes
Day Spa: Yes
Hilton Hawaiian Village

The Hilton Hawaiian Village is the largest and most dominant Waikiki Hotel Resort. Situated on twenty-two acres of palm lined beachfront property, The Hilton Hawaiian Village is the only 5-Star "resort-style" hotel in Waikiki. The massive Hilton Hawaiian Village has four luxury towers, almost 3,000 rooms and over 100 specialty shops, award-winning dining establishments, international revue shows, three pools, a private lagoon and the largest beach area in Waikiki. If not for the great shopping in Waikiki, there is really no need to leave this hotel/village. The Hilton Hawaiian Village Hotel is great for groups, conventions and individuals alike. A nice choice if you are looking for resort style accommodations in Waikiki.

Facilities:
2860 Rooms, 5 Pools, 8 Restaurants, Day Spa, Fitness Center, Showroom Entertainment, Shopping, Parking


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Traveler Posted: Hilton Hawaiian Village Review
Reviewed By: Jeff
From: Indio, California
Trip Date: October, 2012
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"We arrived at the hotel on Saturday morning and requested an Ocean-View Room as confirmed on our reservation. As the Hotel was overbook, we waited for over an hour so they could re-arrange other reservations to accommodate our request. This only happened because we are Hilton Honors Diamond. The hotel is in serious need of repair and is in process of doing so. One of the pools is completely closed so the other 4 are very busy. The Hotel looked like a war zone as there were construction walls everywhere and detours to where you wanted to go. Our room had a broken marble counter top, holes in walls and was outdated. There was also rust in the sink and shower...not Hilton quality. The first thing on every hotel service provider's mind was to SELL YOU A TIME-SHARE! We were asked over 50 times in 5 days to attend one of their presentations. Not why I went to Hawaii! We finally met a concierge from the Alie Tower who actually cared. She allowed us access to the Alie Tower pool which is only for guest of that tower. This pool overlooks the beach and has padded lounge chairs and a private bar. The regular pools have beach chairs that Home Depot wouldn't sell (very cheap quality). Never again at this hotel!"
- Jeff from Indio, California


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Traveler Posted: Hilton Hawaiian Village Review
Reviewed By: Nicole
From: Plymouth, Michigan
Trip Date: May, 2012
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"The pool is over-crowded and not big enough for the size of the resort. They refuse to let you charge anything to your room without your ID. Most people don't get a chair for the beach so they lay in the sand. It is $15/day for a pool chair and $30/d for an umbrella. Rooms are just okay. Staff service is sub-par." - Nicole from Plymouth, Michigan


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Traveler Posted: Hilton Hawaiian Village Review
Reviewed By: Michelle
From: Chicago, Illinois
Trip Date: October, 2011
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"The first time we visted the Hilton Hawaiian Village we stayed in a 6th floor room overlooking the pool (Rainbow Tower). The room was average; but we thoroughly enjoyed opening the balcony doors and listening to the lounge music. Also a nice location to view the Friday night polynesian dancers. Breakfast was included in our package and we enjoyed just waking up, having a light breakfast, beach side before starting our day. The seoncd time we visited was with our children and we were put in a Lagoon side suite, also in the Rainbow Tower which was great for large families, although the view wasnt the greatest; it worked out fine. Parking fee, although understandable in Honolulu, should in my opinion should have been part of the cost of the hotel. We ate in the Japanese restaurant and this was very pricey; but that was our "splurge dinner." We also ate at the buffet one night and it was ok. The kids got pizza another night. The rest of the time we ate outside of the hotel grounds because of the cost (but this is expected at a luxury resort). The service was excellent and the staff was obliging (this is not something I could say about a grand resort in Maui). Overall, we were so pleased the first time, we went back a second time and I would have no problem recommending it to others. Love having the beach so close to the hotel; but at night, be mindful of the homeless and beggars soliciting for money. Hilton's security does a very good job at monitoring that on their property, but the properties adjacent do not." - Michelle from Chicago, Illinois


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Traveler Posted: Hilton Hawaiian Village Review
Reviewed By: Michael
From: Los Angeles, California
Trip Date: August, 2011
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Hilton Hawaiian Village Review
Submarine Adventure in Waikiki
- Michael from Los Angeles, California
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"Lots of dinning option. But expensive. They really need to clean up the area and speed up check in/out process. We spent almost an hour to check in 2 rooms. Roaches everywhere. One of them even climbed on my daughters body. She was so freaked out. The most unacceptable is we checked-out on Thursday went to other islands. Back on friday, they told me the rooms are not ready? 7:00PM rooms are not ready? I do not understand. We had to wondering around for THREE HOURS to get the first rooms key at 9:45, and second room at 10:15PM. The reason they gave us is "they are cleaning the rooms." Come on! We stayed at 2 REGULAR rooms, not super luxury presidential suites. They need 3-hours to clean 2 rooms? So 2830 rooms they will need..." - Michael from Los Angeles, California


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Traveler Posted: Hilton Hawaiian Village Review
Reviewed By: Chris
From: Quesnel, B.C. Canada
Trip Date: February, 2011
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"After staying in a beautiful beachfront house in Kailua, my family and I were scheduled to stay last 4 days at the Hilton in Waikiki. Never again! $5 bottled water, $12.50 to have someone bring up an opener for a bottle of wine (then a tip!), $16/day parking, have to rent everything (umbrella, towels, water toys), and after paying 5-star room rates for 3-star rooms, never again. Could not begin to pay what they wanted for food prices in the village so we found ourselves leaving the premises alot to find affordable dining for a family. What's the point of having "everything" usually included in a resort if it's so ridiclously inflated in price the average person can't afford it? Just a let-down, and next time well avoid the hustle and bustle of Waikiki and the highway robbery of the Hilton and find a nice beachhouse in Kailua again. Which by the way had 100 times better beach. Hilton's beach was so littered with rocks and corral that we stayed out of the ocean altogether there." - Chris from Quesnel, B.C. Canada


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Traveler Posted: Hilton Hawaiian Village Review
Reviewed By: Mark
From: Huntington Beach, Calif.
Trip Date: June, 2010
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"I stayed at this hotel 23 years ago as a teenager and thought it was the greatest thing so I decided to go back with my family. Big mistake. After 2 of our 7 night stay, we decided to change hotels. The hotel has grown 4-fold and there are simply too many people for the hotel staff to keep up with. Yes the grounds and the beach are beautiful but the quality of the hotel is simply BAD. It is like staying at Circus Circus in Las Vegas. No one came to greet us when our shuttle dropped us off in the lobby. My kids were disapointed they didnt get leis. After waiting 30 minutes to check in, even with Hilton Honors, no one offerred to take our luggage to our room. Our suite was very nice and roomy but upon opening the mini-fridge there was stuff left over from the last person. The maid service seemed to think the 4 of us only needed 2 towels and I had to keep asking for more. The service at the restaraunts was slow and we were often ignored. The super pool is the only pool where you can get poolside food and drink service. Of course the kids wanted to play at the paradise pool with the slides (these were cool) and the closest food/bar service was a long walk. While I expected the food to be expensive, it was bad and expensive. $10 for a heat lamp cheeseburger. I could go on and on with my dissatisfaction but I won't." - Mark from Huntington Beach, Calif.


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Traveler Posted: Hilton Hawaiian Village Review
Reviewed By: Chanelle
From: Huntington Beach, Calif.
Trip Date: June, 2010
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Hilton Hawaiian Village Review
Hilton Hawaiian Village Ocean View
- Chanelle from Huntington Beach, Calif.
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"Please save your money. this is not a four star hotel. I just returned yesterday from the worst hotel experience ever. There were cockroaches the size of my hand dead and alive crawling around the Rainbow Lanai Cafe while I was eating. There is no excuse for that. The people who work at the hotel should be more aware and... be more observant. My wallet was stolen the second day and the security guard was so rude and lazy she could have cared less. The manager refused to do anything and would not check the servellience camera. Next, I was at the pool (the Paradise Pool) the family kids pool with my son and husband and was tapped/hit by someone who worked at the hotel. They stopped me at the pool and asked me how much my breasts cost in front of everyone. I was shocked and mortified that they would ask a question like that. Also, I had to call the manager 3 times to request that the hairs left all over my bathroom wall and doors be removed. It was foul and no one should have to put up with this kind of stay after paying thousands of dollars to stay at what we thought would be an amazing four star hotel. Boooo Hilton Hawaiian Village." - Chanelle from Huntington Beach, Calif.


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Traveler Posted: Hilton Hawaiian Village Review
Reviewed By: Justin
From: Farmingdale, N.J.
Trip Date: April, 2008
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"Although I am home now from paradise, my mind, heart, and soul are still on the wonderful island of Oahu in Hawaii. During our ten night stay, we resided at the most scenic resort I've ever come into contact with....A.K.A the Hilton Hawaiin Village. This place was absolutely nothing short of a dream. With breathtaking scenery, fantastic restaurants, great gym/ spa area, which had a ten out of ten view. (Still while your breakin a sweat!) I've never met nicer people than the service at the village. They make it very easy to book excursions like Scuba, skorkel, skydiving!, parasailing. Ha, they're also very understanding of a wild night and not bothering you in the morning until the time you told them. Get to know your maid ASAP....they're sooo nice! I honestly can't think of anything this place was missing. Between it's on the beach location with a very nice reef about 150ft from the shore, a great view of Diamond Head, and an abundance of palm trees. Put it this way, you really feel like royalty during your stay. If I could live there.....wouldn't think twice. The worst part of our stay was the fact that the eleventh day came waaaay too soon. If your going to Waikiki on the island of Oahu....there isn't another place to think about staying aside from the Hilton Hawaiian. And I didn't even get into the walking distance to other restaurants, the Waikiki shell (where we saw Incubus!). Or the king-like lounge area including a bar, the pool area and live bands every night. If "Wasabi" is playing....you gotta check em out! Great '60s tunes. Thank you for reading this whole thing, and Mahalo "Village" for adding to the best expirience of my life!!!!!!" - Justin from Farmingdale, New Jersey


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Traveler Posted: Hilton Hawaiian Village Review
Reviewed By: Denise
From: Denver, Col.
Trip Date: Sept, 2007
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"Stayed in Ali'i Tower. Very nice to have private check in and private pool. Personal concierge with entertainment ideas. Had ocean view room and fell asleep every night to sound of ocean! beach was largest on Waikiki and not crowded at all. The dining options at hotel were very expensive, but we walked along the beach and found several cheaper places to eat. Loved the luau. Our flight landed late and we missed our trip to the Arizona the next morning as a result, but the staff at the hotel helped us to rebook with no extra cost. We had to check out 5-hours before our flight, but they provided us a room to shower and change for an hour for free. Great shopping on and off the resort. By far the prettiest resort and beach that we saw on Waikiki. Worth the money!" - Denise from Denver, Colorado


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Traveler Posted: Hilton Hawaiian Village Review
Reviewed By: Laura
From: San Francisco, CA
Trip Date: Aug, 2006
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"We just returned from a 6 night stay at the HHV. Hilton needs to work on their Keiki (childrens') Club marketing program. Our sole reason for picking this hotel, in Waikiki, was so that our 6 year old could have "kid" time at the Keiki Club and we could have "couples" time for ourselves. What Hilton doesn't tell you is that there is no guarantee your child will be included in the daily activities. We arrived at check-in time on Friday. We immediately went to sign our kid up for a few days during the week. Much to our dismay, the slots were full until our last day there, Wednesday. You can only sign up your kid once you check in. For a hotel that has, what?, 2000 rooms, it is a total bait scheme. Get the tourists in, but don't provide them with what they thought they were paying for. Who would assume that you could not get your kid in to the advertised kid activities? A computer sign-up for the kids club as you book your hotel is in order. That way, Hilton could staff their Kid Club and all kids could participate. Having 15 or 20 slots open per day in a hotel this big - and one that markets to families - is ludicrous. Unfortunately, neither we nor our child had an optimum trip.

The service we received was less than average as well. We had valets who were too bothered to answer our questions, maids who made up our room in the most mediocre of ways, and information clerks who would barely speak, much less provide any information we couldn't figure out on our own.

We were prepared to book a trip to the Hilton at Squaw Pointe in Arizona, but will not do so now. That hotel markets to families as well, and we have no confidence that any Hilton program will be available to our child. When we return to Hawaii (for the 15th time), we will go back to Maui or Kaui and get a condo." - Laura, from San Francisco, CA


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