Here's our Hilton Hawaiian Village Review
The Hilton Hawaiian Village is the largest and most dominant Waikiki Hotel Resort. Situated on twenty-two acres of palm lined beachfront property, The Hilton Hawaiian Village is the only 5-Star "resort-style" hotel in Waikiki. The massive Hilton Hawaiian Village has four luxury towers, almost 3,000 rooms and over 100 specialty shops, award-winning dining establishments, international revue shows, three pools, a private lagoon and the largest beach area in Waikiki. If not for the great shopping in Waikiki, there is really no need to leave this hotel/village. The Hilton Hawaiian Village Hotel is great for groups, conventions and individuals alike. A nice choice if you are looking for resort style accommodations in Waikiki.
Facilities:
2860 Rooms, 5 Pools, 8 Restaurants, Day Spa, Fitness Center, Showroom Entertainment, Shopping, Parking
Stayed at the Hilton Hawaiian Village ?
Traveler Posted: Hilton Hawaiian Village Review
Reviewed By: Mark
From: Huntington Beach, Calif.
Trip Date: June, 2010
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"I stayed at this hotel 23 years ago as a teenager and thought it was the greatest thing so I decided to go back with my family. Big mistake. After 2 of our 7 night stay, we decided to change hotels. The hotel has grown 4-fold and there are simply too many people for the hotel staff to keep up with. Yes the grounds and the beach are beautiful but the quality of the hotel is simply BAD. It is like staying at Circus Circus in Las Vegas. No one came to greet us when our shuttle dropped us off in the lobby. My kids were disapointed they didnt get leis. After waiting 30 minutes to check in, even with Hilton Honors, no one offerred to take our luggage to our room. Our suite was very nice and roomy but upon opening the mini-fridge there was stuff left over from the last person. The maid service seemed to think the 4 of us only needed 2 towels and I had to keep asking for more. The service at the restaraunts was slow and we were often ignored. The super pool is the only pool where you can get poolside food and drink service. Of course the kids wanted to play at the paradise pool with the slides (these were cool) and the closest food/bar service was a long walk. While I expected the food to be expensive, it was bad and expensive. $10 for a heat lamp cheeseburger. I could go on and on with my dissatisfaction but I won't." - Mark from Huntington Beach, Calif.
"I stayed at this hotel 23 years ago as a teenager and thought it was the greatest thing so I decided to go back with my family. Big mistake. After 2 of our 7 night stay, we decided to change hotels. The hotel has grown 4-fold and there are simply too many people for the hotel staff to keep up with. Yes the grounds and the beach are beautiful but the quality of the hotel is simply BAD. It is like staying at Circus Circus in Las Vegas. No one came to greet us when our shuttle dropped us off in the lobby. My kids were disapointed they didnt get leis. After waiting 30 minutes to check in, even with Hilton Honors, no one offerred to take our luggage to our room. Our suite was very nice and roomy but upon opening the mini-fridge there was stuff left over from the last person. The maid service seemed to think the 4 of us only needed 2 towels and I had to keep asking for more. The service at the restaraunts was slow and we were often ignored. The super pool is the only pool where you can get poolside food and drink service. Of course the kids wanted to play at the paradise pool with the slides (these were cool) and the closest food/bar service was a long walk. While I expected the food to be expensive, it was bad and expensive. $10 for a heat lamp cheeseburger. I could go on and on with my dissatisfaction but I won't." - Mark from Huntington Beach, Calif.
Stayed at the Hilton Hawaiian Village ?
Traveler Posted: Hilton Hawaiian Village Review
Reviewed By: Chanelle
From: Huntington Beach, Calif.
Trip Date: June, 2010
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Hilton Hawaiian Village Ocean View
- Chanelle from Huntington Beach, Calif.
- Chanelle from Huntington Beach, Calif.
Remarks:
"Please save your money. this is not a four star hotel. I just returned yesterday from the worst hotel experience ever. There were cockroaches the size of my hand dead and alive crawling around the Rainbow Lanai Cafe while I was eating. There is no excuse for that. The people who work at the hotel should be more aware and... be more observant. My wallet was stolen the second day and the security guard was so rude and lazy she could have cared less. The manager refused to do anything and would not check the servellience camera. Next, I was at the pool (the Paradise Pool) the family kids pool with my son and husband and was tapped/hit by someone who worked at the hotel. They stopped me at the pool and asked me how much my breasts cost in front of everyone. I was shocked and mortified that they would ask a question like that. Also, I had to call the manager 3 times to request that the hairs left all over my bathroom wall and doors be removed. It was foul and no one should have to put up with this kind of stay after paying thousands of dollars to stay at what we thought would be an amazing four star hotel. Boooo Hilton Hawaiian Village." - Chanelle from Huntington Beach, Calif.
"Please save your money. this is not a four star hotel. I just returned yesterday from the worst hotel experience ever. There were cockroaches the size of my hand dead and alive crawling around the Rainbow Lanai Cafe while I was eating. There is no excuse for that. The people who work at the hotel should be more aware and... be more observant. My wallet was stolen the second day and the security guard was so rude and lazy she could have cared less. The manager refused to do anything and would not check the servellience camera. Next, I was at the pool (the Paradise Pool) the family kids pool with my son and husband and was tapped/hit by someone who worked at the hotel. They stopped me at the pool and asked me how much my breasts cost in front of everyone. I was shocked and mortified that they would ask a question like that. Also, I had to call the manager 3 times to request that the hairs left all over my bathroom wall and doors be removed. It was foul and no one should have to put up with this kind of stay after paying thousands of dollars to stay at what we thought would be an amazing four star hotel. Boooo Hilton Hawaiian Village." - Chanelle from Huntington Beach, Calif.
Stayed at the Hilton Hawaiian Village ?
Traveler Posted: Hilton Hawaiian Village Review
Reviewed By: Justin
From: Farmingdale, N.J.
Trip Date: April, 2008
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"Although I am home now from paradise, my mind, heart, and soul are still on the wonderful island of Oahu in Hawaii. During our ten night stay, we resided at the most scenic resort I've ever come into contact with....A.K.A the Hilton Hawaiin Village. This place was absolutely nothing short of a dream. With breathtaking scenery, fantastic restaurants, great gym/ spa area, which had a ten out of ten view. (Still while your breakin a sweat!) I've never met nicer people than the service at the village. They make it very easy to book excursions like Scuba, skorkel, skydiving!, parasailing. Ha, they're also very understanding of a wild night and not bothering you in the morning until the time you told them. Get to know your maid ASAP....they're sooo nice! I honestly can't think of anything this place was missing. Between it's on the beach location with a very nice reef about 150ft from the shore, a great view of Diamond Head, and an abundance of palm trees. Put it this way, you really feel like royalty during your stay. If I could live there.....wouldn't think twice. The worst part of our stay was the fact that the eleventh day came waaaay too soon. If your going to Waikiki on the island of Oahu....there isn't another place to think about staying aside from the Hilton Hawaiian. And I didn't even get into the walking distance to other restaurants, the Waikiki shell (where we saw Incubus!). Or the king-like lounge area including a bar, the pool area and live bands every night. If "Wasabi" is playing....you gotta check em out! Great '60s tunes. Thank you for reading this whole thing, and Mahalo "Village" for adding to the best expirience of my life!!!!!!" - Justin from Farmingdale, New Jersey
"Although I am home now from paradise, my mind, heart, and soul are still on the wonderful island of Oahu in Hawaii. During our ten night stay, we resided at the most scenic resort I've ever come into contact with....A.K.A the Hilton Hawaiin Village. This place was absolutely nothing short of a dream. With breathtaking scenery, fantastic restaurants, great gym/ spa area, which had a ten out of ten view. (Still while your breakin a sweat!) I've never met nicer people than the service at the village. They make it very easy to book excursions like Scuba, skorkel, skydiving!, parasailing. Ha, they're also very understanding of a wild night and not bothering you in the morning until the time you told them. Get to know your maid ASAP....they're sooo nice! I honestly can't think of anything this place was missing. Between it's on the beach location with a very nice reef about 150ft from the shore, a great view of Diamond Head, and an abundance of palm trees. Put it this way, you really feel like royalty during your stay. If I could live there.....wouldn't think twice. The worst part of our stay was the fact that the eleventh day came waaaay too soon. If your going to Waikiki on the island of Oahu....there isn't another place to think about staying aside from the Hilton Hawaiian. And I didn't even get into the walking distance to other restaurants, the Waikiki shell (where we saw Incubus!). Or the king-like lounge area including a bar, the pool area and live bands every night. If "Wasabi" is playing....you gotta check em out! Great '60s tunes. Thank you for reading this whole thing, and Mahalo "Village" for adding to the best expirience of my life!!!!!!" - Justin from Farmingdale, New Jersey
Stayed at the Hilton Hawaiian Village ?
Traveler Posted: Hilton Hawaiian Village Review
Reviewed By: Denise
From: Denver, Col.
Trip Date: Sept, 2007
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"STAYED IN ALII TOWER. VERY NICE TO HAVE PRIVATE CHECK IN AND PRIVATE POOL. PERSONAL CONCIERGE WITH ENTERTAINMENT IDEAS. HAD OCEAN VIEW ROOM AND FELL ASLEEP EVERY NIGHT TO SOUND OF OCEAN! BEACH WAS LARGEST ON WAIKIKI AND NOT CROWDED AT ALL. THE DINING OPTIONS AT HOTEL WERE VERY EXPENSIVE, BUT WE WALKED ALONG THE BEACH AND FOUND SEVERAL CHEAPER PLACES TO EAT. LOVED THE LUAU. OUR FLIGHT LANDED LATE and WE MISSED OUR TRIP TO THE ARIZONA THE NEXT MORNING AS A RESULT, BUT THE STAFF AT THE HOTEL HELPED US TO REBOOK WITH NO EXTRA COST. WE HAD TO CHECK OUT 5 HOURS BEFORE OUR FLIGHT, BUT THEY PROVIDED US A ROOM TO SHOWER AND CHANGE FOR AN HOUR FOR FREE. GREAT SHOPPING ON AND OFF THE RESORT. BY FAR THE PRETTIEST RESORT AND BEACH THAT WE SAW ON WAIKIKI. WORTH THE MONEY!" - Denise from Denver, Colorado
"STAYED IN ALII TOWER. VERY NICE TO HAVE PRIVATE CHECK IN AND PRIVATE POOL. PERSONAL CONCIERGE WITH ENTERTAINMENT IDEAS. HAD OCEAN VIEW ROOM AND FELL ASLEEP EVERY NIGHT TO SOUND OF OCEAN! BEACH WAS LARGEST ON WAIKIKI AND NOT CROWDED AT ALL. THE DINING OPTIONS AT HOTEL WERE VERY EXPENSIVE, BUT WE WALKED ALONG THE BEACH AND FOUND SEVERAL CHEAPER PLACES TO EAT. LOVED THE LUAU. OUR FLIGHT LANDED LATE and WE MISSED OUR TRIP TO THE ARIZONA THE NEXT MORNING AS A RESULT, BUT THE STAFF AT THE HOTEL HELPED US TO REBOOK WITH NO EXTRA COST. WE HAD TO CHECK OUT 5 HOURS BEFORE OUR FLIGHT, BUT THEY PROVIDED US A ROOM TO SHOWER AND CHANGE FOR AN HOUR FOR FREE. GREAT SHOPPING ON AND OFF THE RESORT. BY FAR THE PRETTIEST RESORT AND BEACH THAT WE SAW ON WAIKIKI. WORTH THE MONEY!" - Denise from Denver, Colorado
Stayed at the Hilton Hawaiian Village ?
Traveler Posted: Hilton Hawaiian Village Review
Reviewed By: Laura
From: San Francisco, CA
Trip Date: Aug, 2006
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"We just returned from a 6 night stay at the HHV. Hilton needs to work on their Keiki (childrens') Club marketing program. Our sole reason for picking this hotel, in Waikiki, was so that our 6 year old could have "kid" time at the Keiki Club and we could have "couples" time for ourselves. What Hilton doesn't tell you is that there is no guarantee your child will be included in the daily activities. We arrived at check-in time on Friday. We immediately went to sign our kid up for a few days during the week. Much to our dismay, the slots were full until our last day there, Wednesday. You can only sign up your kid once you check in. For a hotel that has, what?, 2000 rooms, it is a total bait scheme. Get the tourists in, but don't provide them with what they thought they were paying for. Who would assume that you could not get your kid in to the advertised kid activities? A computer sign-up for the kids club as you book your hotel is in order. That way, Hilton could staff their Kid Club and all kids could participate. Having 15 or 20 slots open per day in a hotel this big - and one that markets to families - is ludicrous. Unfortunately, neither we nor our child had an optimum trip.
The service we received was less than average as well. We had valets who were too bothered to answer our questions, maids who made up our room in the most mediocre of ways, and information clerks who would barely speak, much less provide any information we couldn't figure out on our own.
We were prepared to book a trip to the Hilton at Squaw Pointe in Arizona, but will not do so now. That hotel markets to families as well, and we have no confidence that any Hilton program will be available to our child. When we return to Hawaii (for the 15th time), we will go back to Maui or Kaui and get a condo." - Laura, from San Francisco, CA
"We just returned from a 6 night stay at the HHV. Hilton needs to work on their Keiki (childrens') Club marketing program. Our sole reason for picking this hotel, in Waikiki, was so that our 6 year old could have "kid" time at the Keiki Club and we could have "couples" time for ourselves. What Hilton doesn't tell you is that there is no guarantee your child will be included in the daily activities. We arrived at check-in time on Friday. We immediately went to sign our kid up for a few days during the week. Much to our dismay, the slots were full until our last day there, Wednesday. You can only sign up your kid once you check in. For a hotel that has, what?, 2000 rooms, it is a total bait scheme. Get the tourists in, but don't provide them with what they thought they were paying for. Who would assume that you could not get your kid in to the advertised kid activities? A computer sign-up for the kids club as you book your hotel is in order. That way, Hilton could staff their Kid Club and all kids could participate. Having 15 or 20 slots open per day in a hotel this big - and one that markets to families - is ludicrous. Unfortunately, neither we nor our child had an optimum trip.
The service we received was less than average as well. We had valets who were too bothered to answer our questions, maids who made up our room in the most mediocre of ways, and information clerks who would barely speak, much less provide any information we couldn't figure out on our own.
We were prepared to book a trip to the Hilton at Squaw Pointe in Arizona, but will not do so now. That hotel markets to families as well, and we have no confidence that any Hilton program will be available to our child. When we return to Hawaii (for the 15th time), we will go back to Maui or Kaui and get a condo." - Laura, from San Francisco, CA
Stayed at the Hilton Hawaiian Village ?
Traveler Posted: Hilton Hawaiian Village Review
Reviewed By: Paul
From: Nashua, NH
Trip Date: Aug, 2006
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"Disorganized check-in --- waiting in line for over an hour is ridiculous after 15 hours of traveling!! -0- points!! (They told us that it is like this every day at that time.. well, after EVERY DAY, AT THE SAME TIME, that they would remedy this problem!! After paying for an expensive hotel room and sky-high food prices (skimpy breakfast for 3 was $65.00), you should have an ocean view and at the very least, be able to PARK YOUR RENTAL CAR FOR FREE - good GOD - $16.00 for each and every day - RIP OFF!!! You should be able to go to the beach and let your child swim with a tube FREE, have an umbrella for FREE - not pay up to $100.00/day to go to YOUR OWN HOTEL's BEACHFRONT!! RIP OFF!! I will say that the maid for the room was very sweet, and Ken in the lobby from American Express was friendly and helpful with finding things to do. The King's Jubilee was OK, but the actors were so far away was hard to see them. Fireworks were nice. Staff "Karen" from information desk was EXTREMELY helpful and went above and beyong helping/escorting me find places and signing up for the Ekahi Club, etc. I will NOT stay at a HILTON HOTEL ever again." - Paul, from Nashua, N.H.
"Disorganized check-in --- waiting in line for over an hour is ridiculous after 15 hours of traveling!! -0- points!! (They told us that it is like this every day at that time.. well, after EVERY DAY, AT THE SAME TIME, that they would remedy this problem!! After paying for an expensive hotel room and sky-high food prices (skimpy breakfast for 3 was $65.00), you should have an ocean view and at the very least, be able to PARK YOUR RENTAL CAR FOR FREE - good GOD - $16.00 for each and every day - RIP OFF!!! You should be able to go to the beach and let your child swim with a tube FREE, have an umbrella for FREE - not pay up to $100.00/day to go to YOUR OWN HOTEL's BEACHFRONT!! RIP OFF!! I will say that the maid for the room was very sweet, and Ken in the lobby from American Express was friendly and helpful with finding things to do. The King's Jubilee was OK, but the actors were so far away was hard to see them. Fireworks were nice. Staff "Karen" from information desk was EXTREMELY helpful and went above and beyong helping/escorting me find places and signing up for the Ekahi Club, etc. I will NOT stay at a HILTON HOTEL ever again." - Paul, from Nashua, N.H.
Stayed at the Hilton Hawaiian Village ?
