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Hard Rock Hotel Cancun

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Hard Rock Hotel Cancun

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Hard Rock Hotel Cancun Reviews

Hard Rock Hotel Cancun

Blvd Kukulkan - Km. 14.5
Cancun, Q.Roo MX, 77500 MX
Phone: +1-52-998-881-3600
Website: www.HardRockHotels.com
Rating: 5 Star
Rooms: 601
Floors: 12
Restaurants: 5
Category: Deluxe Resort
Pools: 1-Large
Fitness Center: Yes
Day Spa: Yes
Hard Rock Hotel Cancun Review

The Hard Rock Hotel chain comes to Mexico with the opening of the Hard Rock Hotel Cancun in August 2012. Formerly the Cancun Palace, Hark Rock has transformed this property into a hip and cool hotel with music memoribilia and other nice touches. They took the opportunity to remake this Cancun hotel into a truly spectacular 5-Star Cancun Hotel.

The Hard Rock Hotel Cancun is located right in the heart of the Hotel Zone. This upscale Cancun resort offers 601 Rooms that face either the Caribbean Ocean or the Lagoon and all have balconies. It has three restaurants and two snack bars, a fitness center, plenty of beach activities and more. The rooms are totally new as is all the common areas. The Hard Rock Hotel Cancun is a great fun filled choice.

Facilities:
601 Rooms, with 2 doubles or 1 king bed, each has a terrace and lagoon or ocean-view, 1 large pool, 2 Swim-up bars, Poolside Lounge Chairs & Towels, 5 Restaurants, Bars, Mini-Golf, Lighted Tennis, Fitness center, Day Spa, Beauty Salon.

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Traveler Posted: Hard Rock Cancun Review
Reviewed By: Chris
From: Colden, New York
Trip Date: August 2012
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Remarks:
"Hotel recently changed names from Cancun Palace (to Hard Rock Cancun). We were there for our honeymoon. Stayed 4 nights/5 days. Much of the resort is currently being renovated/remodeled. (we were not aware this would be occurring and could have stayed at one of the affiliated Palace Resorts in Cancun for same price had we known!) One of the advertised restaurants were closed due to water damage. All 3 of the outdoor jacuzzis were closed. There is a major towel shortage. The first full day we were there no clean towels were left in our room when it was cleaned. After returning to our room after an afternoon at the beach, which was beautiful, we discovered we had no towels for our showers. We called 3 times across a 5 hour time span - still no towels. Went to front desk and yelled. Within 1/2 hour received 6 towels. Each of the 6 was either ripped or has holes in it. One was written on in black magic marker, 3 had visible stains. (They had, however, been laundered.) At least 3 days there were no towels available pool or beach side. Night before we were leaving met with our in-house hospitality manager. We didn't know we had one previously but I guess due to our complaining she contacted us. She asked us if we had taken advantage of the special romantic dinner we were entitled to as part of our honeymoon package. We informed her we had never been advised of it. (This was typical - while the staff was very polite and hard working it was very difficult to get accurate information.) Air conditioning in our room was out 1 day and out in other areas of the resort other days. As we were packing up last morning we had no hot water for showers. Hopefully things will improve as the resort continues its transition but it was a fairly disappointing honeymoon for us." - Chris from Colden, New York


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Traveler Posted: Cancun Palace Review
Reviewed By: Terri
From: Clarksville, Arkansas
Trip Date: July 2011
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Remarks:
"This was our first all inclusive vacation. I was pleasantly surprised after reading some of the other negative reviews. The hotel was super clean. The staff was excellent. Our room was wonderful. The food was good (not gourmet) but lots of it! We will definitely be going back!" - Terri from Clarksville, Arkansas


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Traveler Posted: Cancun Palace Review
Reviewed By: Kathy
From: Shamokin, Pennsylvania
Trip Date: February 2011
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Remarks:
"Stayed at Cancun Palace from 2-11 to 2-18-2011. The resort was fabulous. Service was excellent. Never been waited on so much in my entire life. At the pool bar our waitress Claudia was so sweet and friendly, she was also in the lobby bar. Her personality was superb. Waiter Caesar at the pool bar did an excellent job and also was very funny and entertaining. Our waiters Juan and Siyem also took very good care of us. The entertainment people (don't know their names) but my husband and a friend played blackjack and said I should mention them also. An excellent time was had by all of us. There was 20 people in our group. There were 4 of us that had never been there before, the rest had but not since the Palace was remodeled. I'm glad we took their advice and went on the trip. Room service, dinner on the beach on Valentines Day, photo shoot on the beach, so romantic. Massages, pedicures and manicures all very good. Rooms were so beautiful.We would go back, the group goes every 2 yrs. Overall 2 words: Loved it." - Kathy from Shamokin, Pennsylvania


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