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H10 Ocean Coral & Turquesa

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H10 Ocean Coral & Turquesa Reviews

Ocean Coral & Turquesa by H10

103 Predio Maria Irene - Mza.15, Lote 1-02
Puerto Morelos, Q.Roo MX, 77780 MX
Phone: +1-52-984-287-2100
Website: www.H10Hotels.com
Rating: 4 Star
Rooms: 296
Floors: 4
Restaurants: 5
Category: Deluxe Hotel
Pools: 4
Fitness Center: Yes
Day Spa: Yes
Here's our H10 Ocean Coral & Turquesa Review

The H10 Ocean Coral & Turquesa is located in the sleepy fishing village of Puerto Morelos which is about 15 minutes by taxi from Downtown Playa del Carmen. This hotel opened in the fall of 2007 and with 4 pools, 5 restaurants and a great beach, it has all the ameneties one could want in a Cancun vacation resort. The H10 Ocean Coral & Turquesa bills itself as an all-inclusive resort, however some standard services are only available at an extra cost. The H10 Ocean Coral & Turquesa was the recipient of Condé Nast Traveler's award for Best International Resort in 2009.

Facilities:
596 Hotel Rooms, 4 Pools, Children's Pool, 5 Restaurants, Snack bar, Bars, Pool bar, Watersports, Tennis, Scuba dive Centre on property. Fitness Center and Spa for additional cost.

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Traveler Posted: H10 Ocean Coral & Turquesa Review
Reviewed By: Linda
From: Toronto, Canada
Trip Date: November, 2014
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"A group of 8 friends stayed here from Nov 5–15, 2014. It was the best resort we have stayed at. The food was delicious, the rooms were nice, the beach was good, good drinks, beautiful pools. We were all very happy with our 10-day vacation at Ocean Coral. When we arrived we didn't get the rooms that we had asked for but were told to come back on Friday and they would see what they could do. By the time we might have been able to trade, we had already settled in the rooms that we had and decided just to stay where we were. We talked to a group of fellow travellers and they told us they have come there for 5 years in a row and it is the best place they had stayed in. I just have no idea what other people are talking about if they have complaints. If you complain about this resort then I don't think you would be happy anywhere. It was perfect for us and we enjoyed our stay very much. Thanks Ocean Coral for a great vacation!" - Linda from Toronto, Canada


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Traveler Posted: H10 Ocean Coral & Turquesa Review
Reviewed By: Kirstine
From: Atlanta, Georgia
Trip Date: June, 2013
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"I am not a picky person at all and have been on cruises (Royal Caribbean, Carnival, Costa) and loved them all. Ive also stayed at all inclusives.. RIU and Sandals resorts and had no complaints there either. My husband and I are in our mid 30s and are pretty easy to please. As long as we have each other, we always have a good time and find the best in any place we go to. However, something very disturbing happened on this trip and although I am not one to normally write negative reviews, I wanted to give you a warning if you have booked this resort. We stayed for 5 nights for my husbands birthday. Remember this point later in the story, my poor husband and it was his birthday. Anyway..we really liked the room and resort and thought the food was really good as well. All of that was great. No complaints, like I said... we are not picky. However, my husband got sick on this trip. We arent sure if it was from sun poisoning or from brushing his teeth with the tap water, but he got sick. He laid down in bed and I had a small trash can next to the bed. He threw up in the trashcan and just a little sprayed on the sheet (I am talking maybe a teaspoon of throw up and it was very light in color). Our maid was slooooow about coming around and cleaning our room. We would leave the sign on the door to have the room cleaned, but we would be gone for hours and she would not come. So that day that my husband was sick, I decided I didnt want throw up in our room and needed the maid to come as soon as possible. I called down to reception and said "Hi, Im really sorry, but my husband is sick, could you send the maid up if you can" They were nice and the maid came up and cleaned the room and she did a great job. My husband laid back down and about 30 mins later a man knocked on our door. I thought he was coming to check on my husband and perhaps offer him some medication from the hotel, but instead he told my husband and myself that when he felt better he needed to go to guest services to pay for the sheets. My husband was so sick at this point, he didnt want to argue and we both kinda just stood there shocked and in disbelief. How could they need an entire new sheet? Do they not have washing machines? and it was such a small amount, I would have happily just scrubbed it with a wash cloth and dealt with it if I knew what would transpire. We decided we didnt want to ruin our trip and go and argue with them and just hoped they would come to their senses and drop the issue. We had a good rest of our trip. The day came to check out and when we turned in our key, the lady at the front desk said we owed $55 for the sheet. My husband said "am I buying a new sheet or something?, I barely got anything on it". She said "No, you are not buying a new sheet, that is the price to clean it". Remember this is not the comforter or anything...this is a standard white hotel sheet that can easily be thrown in a washer in hot water with some detergent and bleach and it would have been fine. My husband said to her "can we have the sheet please, we will take it to the local laundromat, clean it and bring it back, $55 is absurd to clean a sheet" She refused and argued saying "You will not leave this resort until you pay the $55". My husband could not believe it. Remember, happy birthday to him! I felt so bad for him. He said there was no way he was going to pay $55 to clean a sheet and so she said "well you arent leaving this resort without paying" My husband said "well I guess Ill be staying here another night then, because I am not paying" Her reply was "you can sleep in the lobby and she pointed at the couches". This is the kind of treatment that I just could NOT handle. I felt I had to write a review about. I remember the first cruise that I went on and I got motion sickness and I got sick and the crew quickly came to my aid..cleaned up our room and brought me some motion sickness medicene. They were very concerned about me and continued to check on me and give me a thumbs up the rest of the cruise to make sure I was ok. It felt so good to have people care about you and take care of you. Unfortunately, that is not the case at this resort. Anyway they can squeeze extra money out of you, they will find it. I heard someone break a glass by mistake in the lobby and thought "oh, lord that is going to cost them a small fortune and that person will be charged for sure." We tried to leave the resort without paying this fee because it was the principal of the matter, but they held our luggage hostage and would give it to us or issue us this ticket that you HAVE to have to get off the resort, so basically we were prisoners at their mercy...pay the money or lose your luggage and never leave the resort. I really hope this doesn't happen to anyone else. Like I said, I am not picky at all and had planned on bringing my kids back to this resort and also having a girls weekend with my friends, but after this...I will never go back to this resort or visit any H10 resorts again. I am still in shock they could even do this to us. We spent thousands of dollars on this trip and they can't wash a sheet? The craziest part is that $55 fee for the sheet will cost them much more in the long run....because any money we had planned on spending with them in the future will be going elsewhere. Good luck if you booked a vacation here. I hope you are treated better than we were. I go to the Caribbean at least 2 times a year, so their loss, not mine! Hope they enjoy that $55 and maybe a Maytag representative should visit the resort. They obviously need washing machines! What a joke/rip off! If you can cancel your reservation and get a refund and book elsewhere, do so! If not, take your own bedding. The $25 fee the airline will charge you to pack your luggage in a bag will be cheaper than these scam artists!" - Kirstine from Atlanta, Georgia


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Traveler Posted: H10 Ocean Coral & Turquesa Review
Reviewed By: Caitlin
From: Ardmore, Oklahoma
Trip Date: June, 2013
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"My family and I stayed at this resort. It was horrible. When we booked our room we paid for a room with a king size bed we ended up in a room with two full size beds. When we asked the front desk why we didn't have a king bed they said they ran out of rooms with king beds and we could push our two full size beds together. We had to wait in line at least 10 minutes every time we wanted a drink. The bars were way understaffed. We were supposed to have 24-hour room service. That wasn't true. Room service stopped serving at 11 oclock. You couldn't be in the water past 8 oclock at night. The security would make you get out of the ocean and the pool at 8. You had to be in "dress clothes" to be in the lobby or around the pool after 8 at night. My husband actually got kicked out of a restaurant because he had a tank top on although women could wear sleeveless shirts. It was a joke. We will not be staying at this resort again." - Caitlin from Ardmore, Oklahoma


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Traveler Posted: H10 Ocean Coral & Turquesa Review
Reviewed By: Niraj
From: Pottstown, PA
Trip Date: October, 2011
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"What make a resort exceptional is the staff, managers, administration, owners. This Management/Owner/Staff has no integrity, no honesty, no character, the sales staff for the timeshare at Ocean Coral and Turquesa are SCAMers as many reviews tell their story. They start of real nice, giving you cash $100, then you go to their distant "paradise", getting you away from the rest of the public. They sit you down and give you the "deal that sounds real good" on yellow pad paper and promise you "xyz" guaranteed for 15 years, with no annual fee. We got promised a free all inclusive week and 2 weeks of studio week free (not all inclusive), kids up to 12 are free, 20,000 RCI points and no maintenance fee for $7,000 for 15 years. We paid upfront. Sound good right. Until you use the contract. We used our free all inclusive week for 2011, but had to pay for the 8 year old which was 1/2 price. Ok fine. We just tried to use the free all inclusive for 2012, 1 week ago and were told "oh, it was only a one time deal of the 15 years term". YET, the contract states PER YEAR. And have to pay for the 9 year old again. So we try contacting customer service through contact us - NO REPLY after 1 week. I call and thats only a "reservation line", we have to email board.sales@h10permium.com to have someone call us back - because the sales department "has no contact line" - No reply yet, 3 days later. Called again - told we just have to wait for their reply - and other reviews states they never call, so lets see. The sales staff at Ocean Coral, specifically "Lalo", "Kayleigh" - manager, and their so called "attorney" "Irma" are pulling this scam daily on foreigners. Because only Mexican Citizens can own real estate in Mexico. You have no recourse on time-shares. FYI the sales staff does rotate with the other H10 resort - Ocean Blue a few miles away - BE AWARE." - Niraj from Pottstown, Pennsylvania


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Traveler Posted: H10 Ocean Coral & Turquesa Review
Reviewed By: Annette
From: Chatham, Ontario
Trip Date: January, 2012
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"What a fantastic experience! This resorts offers everything and you really don't need to look elsewhere for food, drinks or even entertainment. We arrived home today after a fabulous week! The rooms are clean and spacious with the fridge stocked daily. More tasty food than anyone could ever eat. No need to fear of an empty glass as they are constantly asking you if you want more. The beach is cleaned several times a day of seaweed. You do need to get to poolside or the beach early in the morning to get your lounger for the day. Everything is extremely neat and clean with a "make you feel at home feeling." So friendly and helpful! Been home just over 12 hours and really ready to return. So much fun and such a great time!" - Annette from Chatham, Ontario


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Traveler Posted: H10 Ocean Coral & Turquesa Review
Reviewed By: Victor
From: Missouri
Trip Date: December, 2011
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"Do not be fooled by this hotel chain. They call themselves 4-star, but that is definitely self proclaimed. They are four stars if the highest rating is 24 stars. The food was about as mediocre as you could get. Everything was pre-packaged and processed. They deep fried everything possible and left it out under a heat lamp. The gourmet Italian restaurant served food was comprable to Chef Boyardee. I have had better lasagne from the frozen food section of my local grocer. Ordering food from room service proved to be just as pathetic. The pizza delivered to my room was the same pizza that was served out of a "pizza warming box" located at the poolside snack bar. I saw the hamburgers pulled from freezer wrapping and put on the grill. The quality of the meat was way below McDonalds. A frozen daqueri was made with strawberry flavored sugar water mixed with crushed ice. Do not make the same mistake that we did by reading H10s promotional reviews." - Victor from Missouri


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Traveler Posted: H10 Ocean Coral Review
Reviewed By: Lezlie
From: Guelph, Ontario
Trip Date: December, 2011
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"We had a great vacation. The staff was friendly, food and service was great. The only complaint was that everyone "reserved" their chair by the pool/beach by putting a towel on it very early in the morning and we had a hard time locating chairs to use. The hotel is trying to sell their "priviledge" program which entitles you to their exclusive beach area which had lots of chairs so it is probably just a marketing ploy to try to sell the upgrade. The other thing that was odd was that you couldn't reserve for the other restaurants, you had to wait in line, but again if you bought the upgrade package you were guaranteed seating so it seems that their priority was to sell upgrade packages, but other than those 2 minor issues the place was fabulous!" - Lezlie from Guelph, Ontario


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Traveler Posted: H10 Ocean Coral Review
Reviewed By: Stacy
From: Edmonton, Alberta
Trip Date: July, 2011
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"By far the worst ever! After waiting in an un-airconditioned lobby for about an hour to check-in, you have hotel workers bugging you to do a tour of the hotel... Don't do it! We knew better! Then we had trouble finding our room which we requested a ocean-view or pool-view...we had a nice view of the bushes! The food was absolutely horrible, couldn't even cook American food! Took forever for the cleaning lady to clean our room each day and once we were locked out because we left a few bucks on the dresser and secuirty went in our room and felt it was a security issue?????? Like wtf! Everytime we ordered room service they never got it right! The beach was very dirty! No one went in the water, well if you could get past the first 50 feet of seaweed and trash it wasn't too bad! Very booring at the resort no activiities at all. I would not recommend this resort at all!" - Stacy from Edmonton, Alberta, Canada


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Traveler Posted: H10 Ocean Coral Review
Reviewed By: Lexie & Greg
From: Defiance, Ohio
Trip Date: May, 2011
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"Awful! Waited over an hour to check-in, then room wasn't ready so waited another 20 mins for our room. We where then handed our room key and told "walk that way and turn left" took us another 35-45 mins to find our room! The room was not what we paid for through our travel agent. The tub was broke and the view was of the run down tennis court. We paid for "upgrade privilege" which is a joke. Told us we where to have breakfast with them and then we'd get a tour of the privileged areas and it should take an hour. Well almost 3-hours later, a tour guide who is taking shots of Tequila and them trying to sell us a vacation package and then getting upset because we where not interested in what they where selling and wanted to enjoy what was left of our 2 day vacation we had. They finally upgraded our room after us complaining about it. Told us to pack up our stuff and they would transfer everything over to our new room in a few hours, went to town left at 11am got back at 4pm and they tell us we can't get to our room for another 1.5 hours! Asked where are bags where and if we could get to them to be able to change clothes we where told wed have no access to them until we got our room! We also had a bottle of Tequila we where saving that was to be moved to our new room. Guess what? It went missing. Never saw it again and they never apologized for it! I can't not stress enough how awful this hotel is and how rude there management is. I read all the bad reviews but decided to go with an open mind. Now I wish I would have listened. Don't waste your time or money on this joke of a hotel!" - Lexie & Greg from Defiance, Ohio


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Traveler Posted: H10 Ocean Coral Review
Reviewed By: Mike
From: Miami, Florida
Trip Date: January, 2009
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"Resort is nice. But buyer beware on the timeshare program, it's a scam. They promise you can make rental income on your weeks. Not true at all. Please research timeshare rental scam online as u will see what you need to know." - Mike from Miami, Florida


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Traveler Posted: H10 Ocean Coral Review
Reviewed By: Robin
From: Kelliher, Minn
Trip Date: April, 2009
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"Our vacation was wonderful. The staff was great, as well as the food. I will go again and bring my children next year. They have a great children area called the Daisy Club. Everything was perfect. We felt like Royalty." - Robin from Kelliher, Minnesota


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Traveler Posted: H10 Ocean Coral Review
Reviewed By: Josee
From: Gatineau, Quebec
Trip Date: March, 2009
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H10 Ocean Coral
"On the Tour Bus at H10 Playa del Carmen"
- Josee from Quebec, Canada

Remarks:
"It's a wonderful place to stay but they keep bugging you to go to a time-share presentation (claiming it is a tour of the hotel). I thought it was a great deal until I bought and realized everything they told me was a lie. Including: - The great suite they promise you isn't available at all. - The reservations can only be made at the last minute (LESS than 30 days before your trip); - The weeks you are supposed to be able to sell for 500$ are not for real, you can't give them away; - The all-inclusive is only for 2 people. So if you bring your kids, they have to pay; - The all-inclusive price list they show you is already discounted by the 50%, so you pay twice what you were told. - It takes forever to get a response from the customer service office, to make a reservation or a complaint... And try to get justice in Mexico all the way from Canada! It's a shame they are starting off that way, its such a nice place. It does need some adjustments, but it could be awesome. DONT TRUST THEM!." - Josee from Quebec, Canada


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Traveler Posted: H10 Ocean Coral Review
Reviewed By: Sabine
From: Quesnel, B.C.
Trip Date: Jan, 2009
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"We were at the resort for 2 weeks and it was fantastic. I am a very picky eater and the food was amazing. You can find anything and everything and if you are not happy with one restaurant you can go to the next. It is extremely clean and the workers are the friendliest, happiest, helpful people I have ever met. There is always something to do if you want to ...beach volleyball, soccer, water aerobics... I never gained a pound in 2 weeks cause we kept busy yet relaxed and enjoyed the sun. My daughter 10, met lots of kids and has asked me everyday when we are going back. It's very secure. My daughter would go have breakfast, lunch by herself and there was not a worry in my mind. Paulo was a lot of fun and very helpful and Alex was a sweetheart who would try to speak a bit of english. It does help and it is polite if you know a few words. We went to Coba for 1 full day which was fun and did some shopping at Playa del Carmen. Some stores will not barter at all!! We swam with the Dolphins which was quite expensive and also did some scuba diving. Don't worry about some of the reviews. Everything was great and if I could, Id go back tomorrow. I liked it much better than Hawaii!!" - Sabine from Quesnel, B.C., Canada


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Traveler Posted: H10 Ocean Coral Review
Reviewed By: Jillian
From: Edmonton, Alberta
Trip Date: Jan, 2009
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"My family and I went for two weeks and we travel a lot, but this was by far the best place we ever stayed. It was always clean, beatuiful and a great time. There was always something to do. The New Years Eve party was great. There was a stage and a dance floor right on the beach. There was always dancing and singing. I also loved how there were so many Italians and they're so entertaining. They are all very nice and great. I would go back there in a second. Even the food was great. Our rooms were so beautiful you could see the beach from pretty much every room. I could stay at the resort for 2 weeks without leaving and not get board. All their pools are different and very nice. And the drinks are absolutely amazing. I really miss it. If you want a good time like i had then this is for sure the place to stay. We loved it. Thank you." - Jillian from Edmonton, Alberta


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Traveler Posted: H10 Ocean Coral Review
Reviewed By: Gloria
From: Tecumseh, OK
Trip Date: Dec, 2008
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"The Ocean Coral was beautiful and very clean. The food excellent and presented well. The beach was great and the children really enjoyed the pool and activities. We had a great time. There were twelve of us and none of us were ill or had a bad experience with the resort. The staff and management put together a beautiful Christmas Eve dinner. We would highly recommend it to friends and neighbors." - Gloria from Tecumseh, Oklahoma


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Traveler Posted: H10 Ocean Coral Review
Reviewed By: Doug
From: Qualicum Beach, B.C.
Trip Date: Dec, 2008
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"We stayed for 1 week at this resort. The staff were great, couldn't ask for better. The room was musty but a great location from the kids pool, the lobby and beach. Unfortunately both our kids got very sick 2 days into our stay for 3 days out of the week. The hotel doctor was great and unfortunately for us we had to deal with him in the first place. The bank machine in the hotel was out of order all three times we needed it. I took a taxi to te next town to their bank machine which was only $9.00 each way so it was not a big deal. Over all we had a good stay and did not want to come home to the cold weather." - Doug from Qualicim Beach, British Columbia, Canada


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Traveler Posted: H10 Ocean Coral Review
Reviewed By: Carole
From: N. Huntington, PA
Trip Date: Sept, 2008
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"It is a beautiful resort, but the restaurants were understaffed especially in the buffet. Although our room was beautiful, it was extremely damp. It felt as if sheets were put on directly from the washer and never dried. By the end of the week , our clothes and luggage were wet and started to smell. Lying in bed was torture and the pillows smelled moldy. We noticed mold growing near the air conditioner vent. Other people had the same problems. We would only go back if we knew this was corrected. Very bad for such a beautiful resort!" - Carole from North Huntington, Pennsylvania


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Traveler Posted: H10 Ocean Coral Review
Reviewed By: Loredana
From: Vancouver, B.C.
Trip Date: Aug, 2008
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"It is an absolutely beautiful place, we loved every minute of it! Food is great, lots of variety. The beach is right by the hotel and very nice, clean and not packed. Pools are really good too. I never like to get up early, but when I was there I would get up at 6 in the morning! A great place for a couple or a family vacation. I went with my boyfriend and both of us really enjoyed it; we used to go every day to this little cafe and that was fun. Oh, and don't forget sunglasses and sunscreen lotion-- the Sun is strong there! Most of all have fun :-) Lol" - Loredana from Vancouver, British Columbia


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Traveler Posted: H10 Ocean Coral Review
Reviewed By: Jane
From: Oshkosh, Wisc
Trip Date: March, 2008
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"This H10 property is new. Having just opened in Dec 07. So we knew to extend some latitude. My husband and I enjoy lazy days at the pool or sightseeing, then we like to dress up a bit to enjoy a nice evening meal. We make it a point to have a good time anywhere we go and,in fact,we ended up having a great vacation here as well. We did, however, have to work harder at it this time around...Good things at this property include a long, safe beach for walking (about 4 miles to Puerto Morelos, a small quaint village), nice staff, generous drinks, nice coffee bars, a great outdoor restaurant for snacks and lunch, ample pools w/lounges. People were working hard the entire week we were there doing plantings and adding elevators. While theres little shade now, there will be soon as the plantings take hold. Theres a not much publicized free bus to the shopping mall in Cancun; otherwise this property is pretty isolated. On the downside, although time-share pitches are barred from the property, theres an extremely offensive H10 membership pitch (cost $40,000 US). We also found there are just not enough good restaurants, and the ones they do have are insufficient in size/capacity. The buffetis actually like a cafeteria with little variation in fare every day. For example, one evening, we were at the Italian restaurant at 5:45 for 6:30 opening. We were about 10th in line, but all seatings (at 6:30, 8:00 and 9:15) were full by the time we got to the door. Subsequently, we went to the sports bar looking for dinner. While not overly busy, we waited 40 minutes for service and, getting none,decided to try the buffet. By this time, it was around 8:00. We had to wait in line for a clean, setup table at the buffet. After getting our table, we went through the line for food, only to find someone had taken our table by the time we returned. We ended up at a dirty table and had to scrounge on our own to find silverware. No need to dress up or even clean up for dinner here; come as you are. On a better note, we had a really good meal at the Italian restaurant when we did get in. However, we were seated next to a table with 3 adults and 3 children under the age of 3. Although the children were really well behaved,due to their age and the lack of high chairs,they were out of their element. While everyone had a great time,our experience was more like being at a McDonalds Playland than fine dining. Again, we realize great latitude is warranted due to the newness of this facility; however, there are some inherent difficulties with the H10 set up that time and patience wont help." - Jane from Oshkosh, Wisconsin


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