Grand Oasis Playa Cancun
Blvd. Kukulkan, Km. 19.5
Cancun, Q. Roo, Mexico 77500
Phone: 52-998-891-5000
Overall Rating:
Rooms:
Floors:
4 Star
388
9
Category:
Pools:
Restaurants:
Moderate
2
4
Here is our Grand Oasis Playa Review:
The Grand Oasis Playa Cancun Hotel is a spectacular 388 room resort. The Mayan style pyramid architecture blends nicely. The Oasis Playa Cancun Resort has a large 2 tiered pool area that is the centerpiece of this Cancun Resort. Located on a great stretch of white sand beach, and right in the Hotel Zone.
Facilities:
388 rooms, Large pool area with Islands & Waterfalls and Swim-up bars, Lounge Chair & Beach Towel Service, Restaurants, Poolside Snack Bar. Cocktail Bars, Theme parties & nightly entertainment. Daily activities include Lighted Tennis, Jacuzzi, Sauna, Golf, Boutiques, Beauty salon, Lobby bar, Concierge service.
|
Traveler Hotel Review:
|
|
Reviewed by:
|
Cara
|
From: Newark, Ohio
|
|
|
Resort: Grand Oasis Playa Cancun Hotel
|
Trip Date:
|
June, 2008 |
|
|
Here is Cara's Grand Oasis Playa Cancun Hotel Review
|
|
|
|
|
|
|
|
|
|
|
|
|
Friendly Staff:
|
 |
|
|
|
|
|
|
|
|
"My boyfriend and I stayed at the Grand Oasis Playa June 30-July 3. This was our second time visiting Mexico but our first visit to Cancun. We decided to stay at the Grand Oasis due to its close proximity to the airport, the idea that it was an adult only resort and the reasonable price of the trip. Our first impression of the hotel was good. Its outside appearance was clean. The hotel receptionist appeared friendly and helpful. We were greeted and checked into our room immediately upon arrival. The room was clean, however we were told we were getting a lagoon view room, but instead looked right into the backside of the resort next door (We didn't complain since we weren't planning on spending too much time in there anyway). The pool was great. The buffet was ok. Would get old after a while. The Brazilian restaurant was impressive. The room service was decent. The room was usually cleaned by 3:00PM and we never had a problem getting clean towels. Like I said, our first impression was good. On our last afternoon, our impression of the hotel and staff immediately changed. At 3:00 maid service came to our room to clean. I was at the pool but by boyfirend was in the room. He let them in and came to join me at the pool. At 5:00PM we returned to our room to prepare for dinner. It was at that time we discovered that $120 in cash and his $700 watch was missing from the cargo pockets of his shorts, which was at the bottom of our luggage (both items were there prior to him leaving the room). We contacted the front desk immediately. They really didnt seem to care. They sent two security guards to our room (who went through all of our things) and told us they would get back to us the next morning with a report of who was in our room during those times. We informed them that we would be leaving by 1:00PM. The next morning we went down to see if there was any information. They didnt have any. We asked about the report and they said it would be ready after 1:00 (We once again said we were leaving at 1:00). They said come back in 2 hours. We went back. They told us they couldnt give us any information and that the report was for their records. Instead they gave us a copy of the incident report we filled out. Ar that time they said that nothing could be done because we werent using their lockbox (which was never offered to us and we later found out that they had charged different prices to two different couples). I know that nothing can be done to replace the money or watch but my point in writing this review is to ensure that it doesn't happen to anyone else. That specific incident ruined our entire trip. The fact that the hotel manager and staff didn't apologize or show concern was frustrating. We felt like we got the run around and we spent our last night and early morning feeling upset and violated. I don't believe this was the first incident of this nature. I understand that the lockbox is in the room for a reason but there also has to be some line of trust between the guests and the hotel staff. If there is a concern of this happening, the lockbox should be included in an all-inclusive vacation."- Cara from Newark, Ohio
Have You Stayed at the Oasis Playa Cancun ?
|
|
|
Traveler Hotel Review:
|
|
Reviewed by:
|
Elizabeth
|
From: Concord, Calif
|
|
|
Resort: Grand Oasis Playa Cancun Hotel
|
Trip Date:
|
June, 2008 |
|
|
Here is Elizabeth's Grand Oasis Playa Cancun Hotel Review
|
|
|
|
|
"Upon arriving to our room we discovered the refrigerator was leaking. It took the staff 2hrs to replace it, my husband waited. Hours later when we returned to our room to take showers, we discovered that the bath tub was plugged up and so was the toilet. We waited for hours for someone to come and after making several calls to the front desk. My husband was even told by one of the girls at the front desk, "What do you want me to do?" The night manager did not even want to take our calls. Finally at 12:42 am they decided to move us. The handy man told the manager that the room was too dangerous. The night manager was very un-professional and so were several members at the reception desk.We had been told that the hotel was completely booked and could not move us earlier. They did upgrade us to an Ocean view room, but we will never stay there again due to their lack of customer service."- Elizabeth from Concord, Calif
Have You Stayed at the Oasis Playa Cancun ?
|
|
|
Traveler Hotel Review:
|
|
Reviewed by:
|
May, Ariel, Maddy & Paul
|
From: New York, NY
|
|
|
Resort: Grand Oasis Playa Cancun Hotel
|
Trip Date:
|
June, 2008 |
|
|
Here's their Grand Oasis Playa Cancun Hotel Review
|
|
|
|
|
"I had recently traveled to Cancun Mexico for the first time with my husband, sister-in-law and her hubby. I must say the hotel Grand Oasis Playa looked amazing as advertised on the internet, but that was it. Upon our arrival we were greeted with a really delicious drink and were then greeted by one of the reps of the hotel, she welcomed us and immediately started to set us up with a schedule of what our vacation would consist of. She insisted we schedule for a welcoming breakfast at another sister hotel, mind you we were only staying for 4 days and 3 nights. We were on vacation and the last thing were were worried about was following an itinerary. The hotel seemed really old it was very humid and clammy, the air conditioner made feel even worse. My sister-in-law's husband had to even fix the toilet on his vacation. This is the 5 apple rating they gave this hotel? This hotel is the worst I've been to. The grounds and pool are lush and beautiful, but that's where it ends. POOR SERVICE!!! I SAY!!! It smells of mold. Its absolutely a great time if you love paying for everything even if they call it All-Inclusive. The scenery was beautiful and the grounds were kept immaculate, but it seemed like they took better care of their ash trays with the neat little symbol of there hotel in it better than they took care of there guests! We had to eat out every night after the first. In all, we had a great time in Cancun but it wasn't because of the service and accommodations of the Grand Oasis Playa. I can't forget, we did encounter two friendly gentlemen Victor and Josui they were great."
- May, Ariel, Maddy & Paul from New York City, New York
Have You Stayed at the Oasis Playa Cancun ?
|
|
|
Traveler Hotel Review:
|
|
Reviewed by:
|
Jackie & Jay
|
From: Houston, Texas
|
|
|
Resort: Grand Oasis Playa Cancun Hotel
|
Trip Date:
|
June, 2008 |
|
|
Here is Jackie & Jay's Grand Oasis Playa Cancun Hotel Review
|
|
|
|
|
"We had a very uncomfortable experience. The water in the room was dirty/yellow and rusty. The room was humid and damp. The internet pictures make this hotel seem as though you would be going on an Asian experience. Far from that. The lobby was dark and gloomy. The night desk was totally ridiculous. We tried to phone the front desk for a morning wake-up call and I guess they went to bed when the guest did. The second night my husband had to literally go do there to get them to respond to his no-answered phone request. We had to actually tip the maid for extra towels. They would only give you towels for the moment. Not expecting you to shower or wash your face on the next morning. We were so disappointed on the second night that we went to the front desk requesting to be transferred to one of the sister hotels. Good there were no vacancies, speaking with other guest at the pool, their accommodations were worst. The liquor was the worst that you could drink. We actually went to town to buy our own. The AlaCarte restaurants were slow and had to make reservations days in advance for sorry service. The buffet was the best of their food service. If you have ever stayed at a 5-star hotel dont go here. We had to use the bottle water that they did supply to wash your face and brush your teeth. I did a survey in the hotel and they phoned me to see if there was anything that they could do to have me return and my reply was NO! We even hung our swimwear out to dry and they never dried. I would never do this again. Oh, the worst of all we had to attend timeshare promotion that was to last 90 minutes, well it was 4 hours...........we were booked through LUXURY Vacations. Other guests said that they left them at the presentation with no ride back to the hotel. I'm not sure who they book with. It was a horrible experience."- Jackie & Jay from Houston, Texas
Have You Stayed at the Oasis Playa Cancun ?
|
|
|
Traveler Hotel Review:
|
|
Reviewed by:
|
Manny & Markly
|
From: San Jose, Calif
|
|
|
Resort: Grand Oasis Playa Cancun Hotel
|
Trip Date:
|
May, 2008 |
|
|
Here is Manny & Markly's Grand Oasis Playa Cancun Hotel Review
|
|
Overall Rating:
|
|
|
|
|
|
|
|
|
|
Resort Dining:
|
|
|
|
|
|
|
|
|
Beach Area:
|
|
|
|
|
|
|
|
Sleeping Room:
|
|
|
|
|
|
|
|
|
Friendly Staff:
|
|
|
|
|
|
|
|
|
|
"We flew into Cancun on Wednesday, May 21 with reservations for two couples at the Oasis Palm Family Resort. This trip was to celebrate our 10th Wedding Anniversary and our First Honeymoon. Once we arrived, the person at the concierge desk informed us that we had to check-in with the person around the corner from the desk. We dragged our luggage to the other area and then were instructed to follow her to the desk where we first began. They looked at our reservations and informed us that our two ocean-view rooms that were confirmed back in March, that there was only one room that was available with the ocean-view. Then they looked again and said that they could put us up but encouraged us to stay at their other hotel that had a "5-STAR" rating. They finally encouraged us and we went to this "5-STAR" hotel, the Oasis Grand Playa. Then looking at it, we think that they overbooked their rooms and there was another family waiting to see if a room would come up for their extended family to join them. Once we arrived, we were greeted and presented drinks, all except two of us because some other people took them and were never accommodated with two more. Whatever! After that, you were pretty much on your own. No more hospitality or service. Every evening we were not be able to get into our room and then have to go downstairs to have them correct the problem. This was EVERY NIGHT! One afternoon, we returned from one of our excursions and turned down the bed and noticed that our sheets weren't changed and then noticed that they didn't clean the coffee pot or leave new coffee. The service was aweful even after trying to keep our cool and talk with the manager. Our talks were falling on deaf ears, they didn't care. Even after telling him how much we have heard about the hospitality and the service and that we were celebrating our wedding anniversary. They just didn't care! The food was okay if you like Home Town Buffet. The drinks were okay at one of the bars. Entertainment? Everything pretty much shut down after 9 p.m. Their disco was a joke. We weren't the only couples that experienced terrible service. One other couple was also shuffled off from the Oasis Family Resort. Another couple experienced the same thing with the room key and their air conditioner. This resort just didn't care. We would not recommend this hotel or any of their sister hotels to anyone, unless you are retired and don't want to do a thing. But then again, we heard that this hotel is hopping when school is out. I say "You go kids, tear it up!" We did make the best of our trip and renewed our vows at the Cancun Palace."
- Manny & Markly from San Jose, California
Have You Stayed at the Oasis Playa Cancun ?
|
|
|
Traveler Hotel Review:
|
|
Reviewed by:
|
Edina & Orhan
|
From: Calgary, Alberta
|
|
|
Resort: Grand Oasis Playa Cancun Hotel
|
Trip Date:
|
Dec, 2007 |
|
|
Here is Edina & Orhan's Grand Oasis Playa Cancun Hotel Review
|
|
|
|
|
"If you're looking for a place with entertainment, this is not the place. No excitment in the evenings. Very boring. Could not even swim in the ocean as the waves were very bad . So could not even swim. You have a bar-fridge in your room, but it does not even work, so all your drinks are warm. Food was good for the first couple of days, lots of choices, but after a couple days, you get sick of the buffet. It all tastes the same. Pools were o.k. if you go to the swim up bar, look for Osman, he is so funny. You will have a good time there, he will make you some good shooters. Mexican flag is one and the other is jungle juice...yummy....staff is friendly. Room was o.k. except one night found a big red cockroach in my bathtub. It took us 3 days until we got a coffee maker in our room. My overall review on this resort is it is very expensive and not worth the money. Before you go, do your research and read everyones reviews....would not recomend this hotel."
- Edina & Orhan from Calgary, Alberta, Canada
Have You Stayed at the Oasis Playa Cancun ?
|
|
|
Traveler Hotel Review:
|
|
Reviewed by:
|
John
|
From: Naples, Florida
|
|
|
Resort: Grand Oasis Playa Cancun Hotel
|
Trip Date:
|
June, 2007 |
|
|
Here is John's Grand Oasis Playa Cancun Hotel Review
|
|
|
|
|
"Wow is the only thing I can say. It was absolutely beautiful. I couldn't believe what I was seeing. You should definitely consider going there on vacation."- John from Naples, Florida
Have You Stayed at the Oasis Playa Cancun ?
|
|
|
Traveler Hotel Review:
|
|
Reviewed by:
|
Inga
|
From: Winnipeg, Manitoba
|
|
|
Resort: Grand Oasis Playa Cancun Hotel
|
Trip Date:
|
Mar, 2007 |
|
|
Here is Inga's Grand Oasis Playa Cancun Hotel Review
|
|
|
|
|
"My husband and I went to Cancun for the first time this March and we stayed at the Grand Oasis Cancun. It is a beautiful hotel with friendly staff and very clean amentities. We felt very safe at the hotel as there are security guards everywhere. There is a lot of restaurant options and they are all very good. If you want a spot on beach, you have to go down very early in the morning. You will be approached by the staff to listen to an 1 1/2 hr presentation on buying a "time share". My husband made a deal that we would listen if we were given 2 bull fighting tickets and a bottle of tequilla. They agreed, and they were not pushy at all when we said that we were not interested. The Oasis Cancun hotel- which is located in the same complex was full of spring breakers and they were very loud, but in our hotel they were not allowed in- even into the bar- so it was very quiet. There were 2 bartenders in the bar and they were wonderful and remember you. I would definately go back to this hotel. WE also did a tour to Chichen Itza- have to recommend, it is quite an amazing site. We booked with Best Day tours and they were wonderful. I cant say emough about the cleanliness of the hotel- they were constantly cleaning and the floors were always sparkly. I also went to the spa for a massage and it was lovely. My husband went golfing and said that the course was rough, but it was fun anyways."
- Inga, from Winnipeg, Manitoba, Canada
Have You Stayed at the Oasis Playa Cancun ?
|
|
|
Traveler Hotel Review:
|
|
Reviewed by:
|
Kristina
|
From: Cherry Hill, N.J.
|
|
|
Resort: Grand Oasis Playa Cancun Hotel
|
Trip Date:
|
Nov, 2006 |
|
|
Here is Kristina's Grand Oasis Playa Cancun Hotel Review
|
|
Overall Rating:
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Sleeping Room:
|
|
|
|
|
|
|
|
|
Friendly Staff:
|
|
|
|
|
|
|
|
|
|
"I have traveled many places and have never encountered the deplorable rooming conditions as I did at this resort. Several buildings at the resort should have been condemmed. The majority of the staff only speak spanish and customer service has a lot to be desired! Not a handicap friendly resort to say the least! I was never so happy to come home from vacation! Five days of aggrevation!" - Kristina, from Cherry Hill, N.J.
Have You Stayed at the Oasis Playa Cancun ?
|
|
| Traveler Hotel Review: |
|
Reviewed by:
|
Lindsay
|
From: West Chicago, Illinois
|
|
|
Resort: Grand Oasis Playa Cancun Hotel
|
Trip Date:
|
Aug, 2006 |
|
|
Here is Lindsay's Grand Oasis Playa Cancun Hotel Review
|
|
|
|
|
"People were complaining as we were checking in that they had been bitten by bed bugs! They had bites all over them. Luckily we didnt get them, but talk about gross. The food was ok but totally only OK. Pool was ok. I would not stay there again.!" - Lindsay, from West Chicago, Illinois
Have You Stayed at the Oasis Playa Cancun ?
|
|
|
Traveler Hotel Review:
|
|
Reviewed by:
|
Sarah & Andy
|
From: Oxford, England
|
|
|
Resort: Oasis Playa Cancun Hotel
|
Trip Date:
|
Aug, 2006 |
|
|
Here is Sarah & Andy's Grand Oasis Playa Cancun Hotel Review
|
|
|
|
|
"I was abit weary of going as i had heard loads of bad stuff about this resort.
It was absolutely fantastic. it was beautiful.....there was so much to do, the staff were really friendly, the room service was excellent and the food was out of this world. i am def hoping to go bk in the future. I would also like to say the beaches and weather there was wonderful."
- Sarah & Andy, from Oxford, England
Have You Stayed at the Oasis Playa Cancun ?
|
|
|
Traveler Hotel Review:
|
|
Reviewed by:
|
Charlotte
|
From: Knoxville, Tenn
|
|
|
Resort: Oasis Playa Cancun Hotel
|
Trip Date:
|
July, 2006 |
|
|
Here is Charlotte's Grand Oasis Playa Cancun Hotel Review
|
|
| | |