Gran Caribe Real Cancun

Remarks:
"My husband and I stayed at this hotel for 5 nights (from June 29 - July 4 2009). We had several problems with the hotel. When we arrived, they gave us room 2132, which smelled of mold. We asked to switch rooms, but they said we couldnt because there were no rooms available. After complaining several times, they switched us to room 2432, which was freshly painted. We decided to stay in room 2432, because we thought the smell of paint was better than the smell of mold. We did not want to complain again because we did not want to be difficult customers. We did not get one night of good sleep throughout our stay. The walls are very thin and you can hear anyone walking or talking in the hallways. We discovered that placing a towel under the door helped with the noise level. Early in the morning, we were woken every day by very loud construction. On Thursday night, our hotel room ceiling collapsed at 2 in the morning. There was debris everywhere and our luggage/belongings were damaged. We called the front desk but nobody answered. When we went to the front desk and showed the staff member (Angel) our pictures of the collapsed ceiling, he did not seem shocked. He asked if we wanted a new room. We said we needed a new room right away, and we told him to give us an upgrade. He said the only upgrade he could give us was a room with an ocean view. He told us to sign the upgrade form, but the form he gave us was not about a room upgrade. It was a disclaimer form saying we would agree not to make any claims against the hotel. We explained we could not sign the form because our belongings were damaged. He said he gave us the wrong form, and showed us another form listing the room upgrade. In small print, this form also had the disclaimer wording. Again, we explained that our belongings were damaged so we could not sign this form. He got frustrated and switched our room. The next morning, we spoke to the manager. We explained that we had bought $85 of souvenirs the previous day at Market 28. The manager said he could not do anything about the damaged belongings because we did not have any receipts for our souvenirs. We asked for a refund, but the manager said he could not give us a refund because we had booked through Expedia and not the hotel directly. The manager offered us a free massage at the spa (good for one person only) and a room upgrade, but only if we signed the disclaimer form. We plan to sue the hotel so we did not sign the form. We had several other problems with the hotel besides the poor service from the front desk staff and the issues with our rooms. We bought an all inclusive package, which included all food and drinks for the week. The drinks are very poorly made. They have no alcohol in them and are watered down. The waitresses were also very slow in bringing us our drinks. The food was also very bad. The last 3 days of our trip I had a stomach ache. The pool is very dirty and is not cleaned. There is a thick layer of oil on the surface of the pool. The plastic chairs that they place in the pool for people to lie down on have turned yellow because of some residue. There is a foot bath where you can wash sand off your feet. We saw the hotel staff scooping out the sand instead of changing out the water. Everyday, we got harassed by people trying to make us attend a timeshare presentation. They offered to give us 500 pesos, but we discovered that they would not give us cash. They would give us a gift certificate that we could use at the hotel. We found this not useful, because we had already paid for an all inclusive package. " - Christine from New York City, New York

Stayed at the Gran Caribe Real Cancun ?

Remarks:
"My fiance and I just came back from Cancun today after a five day stay at the Gran Caribe Real Resort. We did not know what to expect from this fine establishment due to it being a 5-Star resort. We decided to stay there due the great introduction price due to construction currently going on. We are average every day middle class U.S. citizens with not alot to spend on accommodations. Since we were paying a far lower rate than to be expected, we were concerned of the service that we might be given. If we had been given less than upper class service, I would not have written this review due to that we paid a very fair price to stay at an upper class resort. We were BOTH utmost surprised with the service that we received in ALL areas of the resort as listed in the 6 ratings above. In fact, I had originally requested a king size bed but when we wanted a room closer to a couple we traveled there with, we were given two double beds (which was all that was available due our request). I found out I was unable to sleep comfortably in this shorter bed due to me being 6'4" and then requested another room anywhere with a King. WOW !!! We were upgraded to a room on the 5th floor with three wonderful views.... two ocean views and a lagoon view. This resort is near the tip of the peninsular thereby affording the ocean view on two sides from our particular room. I easily say this was one of the best view rooms available to ANY Hotel in the area!!!! Now on to the service... everyone from the bellhop, the front desk, the waiters in the restaurants, room service, activity people, EVERYONE absolutely made us feel like ROYALTY. I hate to bore you with further details. You KNOW that I am sitting here SMILING as I write this. I may not be able to afford this sort of living once the construction is finished being that it IS a 5-Star establishment, but it certainly has been among the top vacations of my life thus far without question. As I end this, if you like great service, great food, great drinks, and so on.... this is definitely deserving of its 5-star designation." - Peter from Belmont, Michigan

Stayed at the Gran Caribe Real Cancun ?

Remarks:
"Love this resort - Highly recommend it. Relaxing by the pool and enjoying the wonderful accomodations. Food is great and was very clean. One of the best. Excellant in my opinion !!" - Joseph from St. Louis, MO

Stayed at the Gran Caribe Real Cancun ?

Remarks:
"It had been 5 years since our last stay in Cancun. To our disappointment this was not the resort we were looking for. The "Adults Gone Wild" accommodations did not reach our expectations that we wanted in our 7 day stay. Lacking in dining choices and quiet areas for a winter getaway, we will not return to this Cancun resort." - Lori, from Fremont, Nebraska

Stayed at the Gran Caribe Real Cancun ?